Summary

I am an Information Technology Professional and have worked as a Senior Systems Administrator, Team Lead, and Deployment Services Technician with extensive expertise in operational responsibilities, including hardware and software support and troubleshooting, disaster recovery, strategic planning and the application of new technologies to business functions in the areas of marketing, sales, manufacturing, logistics and accounting. I have been particularly effective in increasing operational efficiencies and managing costs. My field of experience is highly diverse. I have worked with a Fortune 500 firm as well as a large entrepreneurial business. My strengths include systems administration, program management support, on-site / remote technical support and troubleshooting, strategic planning, and network design / development / implementation. I provide outstanding support by meeting customers' needs in a courteous and timely manner. I have excellent customer service and troubleshooting skills, outstanding communication skills, and strong technical and mechanical abilities.

Employment History

Network Administrator

Confidential

• Supported small business with 80 stores across the US and Puerto Rico, and headquarters in Orlando, Florida.
• Maintained configuration of Cisco routers switches, access points, and ASA firewall.
• Upgraded and supported Windows Server 2003-2012, SQL, Mail, File and Print, Terminal Server.
• Upgraded and supported VMware vCenter and vSphere with multiple host and guest.
• Supported Exchange 2010 server and clients
• Upgraded and Supported EMC and Qnap NAS
• Supported Acronis, Jungle Disk, nScale snapshot backups
• Migrated desktops and laptops to Windows 7/8
• Maintained KeyScan Key card entry system.
• Maintained NEC SV8100 phone system.
• Migrated stores from DMVPN to MPLS network.
• Create new DHCP scope for Headquarters to allow for expansion.

Systems Administrator contractor

Confidential

• Systems Administrator contractor for the Florida, Georgia, North Carolina, and South Carolina area. Support all operations for Department of Homeland Security / Immigrations and Customs Enforcement.
• Team Lead for hardware support and troubleshooting of Dell PowerEdge and HP DL series servers, Dell PowerVault and HP MSL series tape backup systems.
• Deployment Services technician with Team Lead responsibilities in migration to Windows Server 2008 R2. Monitor Windows Server 2003-R2/2008-R2 performance/updates/backups.
• Create and maintain Active Directory objects for computers, users, and groups. Configuration includes administration and support of Group Policy and Microsoft Exchange Server mailboxes and distribution groups.
• Upgraded and Supporting Servers in NC, SC, GA, and FL from NetBackup 6.5/7.0 to 7.5. Currently working a new project to migrate remote sites to backup using DFS Replication and to convert the remaining locations to NetBackup Media Servers with the NetBackup Master Server located in the Miami area.
• Maintaining area user request through Remedy Help Desk ticketing system.
• Supported Windows 7 upgrade testing and deployment, using Microsoft Deployment toolkit to deploy images. Supporting AOR including Remote/Local support of Windows 7 Desktops/Laptops, Network Printers, cameras, biometric scanners by Identix and Crossmatch, bar-code scanners, HP and Fijutsu document scanners. Assit users in configuration and troubleshooting ODBC databases.
• Created VBScript, MS COMMAND, MS BATCH scripts to connect drives, cleanup files, and backup user information.
• Monitoring DHCP and DNS activity for configuration and performance issues.
• Currently using QARI Active Roles Server with templates to aid in maintaining standards for configuration of Active Directory and Exchange Server objects.
• Tools used include: IBM BigFix Deployment Reports, Remedy Ticketing System Symantec's Netbackup, Ops Center, Altiris Management Dell Open Manage, HP Systems Insight Manager, Remote Desktop, Remote Assistance, Microsoft Deployment Toolkit.
• Responsible for installing, erasing, and removing routers and switches

Senior Systems Administrator

Confidential

• Supervised a 24/7 regional staff of permanent and temporary technicians to build and support Windows 2000/2003 servers, Novell Netware servers, and Windows 95/98/NT/2000/XP/Vista workstations. Supported Freeman service desk operations at all major convention centers and hotels in Florida.
• Managed IT infrastructure daily operations of equipment at various locations, including but not limited to, ITIL change control, patch management WSUS , system and hardware maintenance and upgrades, security, overall monitoring, backup Symantec Backup Exec and NetBackup , McAfee/Symantec-Norton antivirus, and configuration management. Managed Scripts in VB script and Windows batch script. Participated in special projects as required.
• Worked with Corporate IT Major Projects Manager to identify project objectives with alignment to the scope, budget and schedule. Planned new contracts, budgets, and staffing requirements. Coordinated with Regional and Branch Leadership to ensure adequate resources to meet project objectives.
• Submitted regular progress updates for incorporation into master plan/schedule to provide variance analysis reporting on invoices/contracts. Maintained schedule of work progress/delays and cost estimate/over-runs. Coordinated work with other site contractors to insure compliance with terms and conditions for the project assigned.
• Worked in managing risks and establishing project recovery plans. Ensured recovery plans were carried out and project document controls were in compliance with contract requirements, policies and standards. Ensured subcontractors readily understood expectations. Ensured Quality Control and scope of work compliance through regular inspections.
• Designed and Implemented Novell Netware Directory Services tree structure and Windows 2000/2003 Active Directory structure over a Wide Area Network. Managed consolidation of NetWare NDS / Windows 2000 PDC/BDC, into pure Windows 2003 Active Directory environment.
• Managed installation and configuration of Microsoft Office environment including Word, Excel, Power Point, Access and Outlook. Managed Active Directory and Exchange accounts.
• Configured phone and voice-mail systems including Mitel SX-2000 PBX, Mitel 3300 VOIP, and Avaya voice-mail. Migrated over 200 POTS lines into the PBX, saving over 4000 per month in service charges.
• Planned phone system expansion for cost effective migration to VOIP system. Implemented VOIP system at multiple locations to appear as single office environment.
• Developed cost effective Disaster Recovery Plan for 3 TB data structure including on-site and off-site replication. During Hurricane Charlie 2003 , area damage required use of off-site disaster recovery systems. Basic services were able to function with no loss in productivity.
• Installed, Maintained, and Repaired servers, workstations, Storage Array Networks SAN , iSCSI, Networked Attached Storage NAS , Cisco Routers and Switches, copiers, printers. Equipment support for Dell, HP, Compaq, IBM, Gateway, Cisco, Avaya, Sun, Mitel, Toshiba, Konica Minolta and Cannon.
• Managed remote user connections implementing PC Anywhere, Microsoft Terminal Services, and Cisco VPN, including direct T1 connections to Orange County Convention Center OCCC . Worked with team to test database designs and recommended methods for remote operations, updates, and printing.
• Supported client connections using Citrix ICA to Citrix MetaFrame Server, Citrix Presentation Server 6.5, and Citrix XenApp.
• Designed/specified/managed low-voltage cabling infrastructure and equipment for voice and data communications, connecting multiple buildings, including fiber backbone FDDI, 100baseTX, VOIP, DSL, wireless WPA2 , T1, and PRI.
• Tested systems hardware and software for Y2K compliance and oversaw all necessary modifications, upgrades or replacements. First person to identify major flaw in freight scanning database.
• Maintained building security using Win-PAK based system.

Systems Administrator

Confidential

• Supervised a 24/7 staff of 13 technicians and was responsible for integrating clients from UNIX based systems, with clients on a NetWare based platform, over a wide area network, covering the eastern United States.
• Developed a Microsoft Windows Server platform and oversaw the migration of all NetWare clients and data to the new system. Managed Mitel and Meridian/Nortel phone systems.
• Project Manager for planning, implementing, and tracking tests of systems hardware and software for Y2K compliance oversaw all necessary modifications, upgrades, and replacements.

Contract Technical Support

Confidential

• Responsible for computer system upgrades and maintaining local and remote networks for various clients. Operating systems included Win9x, Windows NT, and OS/2 Warp workstations, connecting to Windows and Novell servers, over 10baseT, 10base2, and Token Ring Networks. Protocols included IPX, TCP/IP, and NetBEUI. Interfaces included Telnet, FTP.
• Upgrade Novell servers and Windows workstations for Continental Airlines OIA
• Upgrade Windows workstations for Greater Orlando Aviation Authority OIA
• Vendor support for Dell, HP, and Compaq workstations