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System Administrator Resume Profile

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IT PROFESSIONAL

I am an IT Professional with over 8 years in the field. I have gained a lot of valuable experience supporting end users in a Windows environment. I'm a very dedicated individual and have a strong will and desire to learn.

Work Experience Technical Experience
  • Hardware
  • HP Printers, Blackberry/Windows/Android/iOS Mobile devices, Laptop/Desktop PCs
  • Operating Systems
  • Windows XP, Vista, 7, 8, Windows Server 2003-2012
  • Office Suites
  • Office 2003 Office 365
  • Certifications
  • ITIL V3 Foundations, CompTIA Project , CompTIA A , CIW Web Foundations
  • Security Clearance
  • Secret Clearance

Confidential

Senior Systems Engineer

  • Troubleshoot hardware and software issues
  • Complete windows server builds/configurations
  • Providing IT solutions to business and management problems
  • Documentation of policies, procedures, and best practices
  • POS System configurations/updates
  • SCCM Task sequence updates
  • Root cause analysis for SCCM deployment issues and outages
  • SCCM 2007/2012 deployment scheduling, monitoring, and troubleshooting
  • Group policy administration/management
  • Active Directory Sites and Services administration/management
  • Microsoft Bitlocker Administration and monitoring
  • SQL/SCCM Database queries
  • Powershell/VB scripting for task automation and troubleshooting remote clients

Environment and Technologies used: Active Directory, Windows Server 2003-2012, VMware, Symantec, MBAM Server, Sharepoint 2007-2010, SCCM 2007-2012, LAN/WAN, MDT, USMT.

Confidential

Windows 7 Deployment Specialist Short-term contract

  • Group policy changes and Active Directory Administration
  • Monitored all Windows servers for performance issues and stability
  • Installing, supporting and maintaining new server hardware and software
  • Network troubleshooting and configurations
  • Setting up user accounts, permissions and passwords for new hires
  • Troubleshoot hardware and software issues
  • Build new Windows servers
  • VB/Powershell scripting for task automation
  • VMware/VDI image creations
  • Documentation for policies, procedures, and best practices

Environment and Technologies used: Active Directory, Server 2003-2010, DHCP Server, VMware, RDP, Sharepoint 2007-2010, Landesk, SCCM, LAN/WAN.

Confidential

Network Engineer short-term contract

  • Created Windows 7 images/WIMs for OS deployment
  • VMware configuration/ image modifications
  • Installing, supporting and maintaining new server hardware and software
  • Batch/VB scripting for process automation
  • Network troubleshooting and configurations
  • Setting up user accounts, permissions and passwords
  • Documentation for policies, procedures, and best practices
  • VPN usage and troubleshooting
  • Group policy and Active Directory management
  • Environment and Technologies used:
  • Landesk, Server 2003-2010, VMware, RDP, Sharepoint 2007-2010, SCCM, LAN/WAN

Confidential

System Administrator

  • Creating and modifying new user accounts in Active directory
  • Logon script and group policy updates
  • NTFS Permissions
  • Batch file scripting
  • Desktop/Laptop imaging and OS upgrades
  • CAC Card and certificate authentication troubleshooting
  • Hardware and software troubleshooting
  • Remedy ticketing

Environment and Technologies used: Active Directory, Server 2003, Server 2007, DHCP Server, Windows Vista, Remote Desktop, Dameware, Active Client, Sharepoint 2007-2010, Bit Locker

Confidential

Jr. System Administrator / Desktop Support

  • Windows Server permissions management
  • Active Directory account creations
  • Desk side support for over 3,000 users
  • Windows 7 migrations
  • SMS software pushes, inventory calculations, and report running
  • Network troubleshooting
  • Printer, scanner, and fax hardware support and replacements

Environment and Technologies used: Windows Server 2003-2010, MEE Server, Windows XP, Windows Vista, Windows 7, Active Directory, SMS, VPN, Whole Disk Encryption, Remedy

Confidential

Tier II Support

  • Active Directory account management and password resets
  • Supported Windows XP, Vista and Windows 7
  • Laptop/Desktop hardware troubleshooting
  • Microsoft Office Suite 2003-2007 troubleshooting
  • Utilized Remote Desktop and Dameware remote troubleshooting
  • Network troubleshooting and configurations TCP/IP

Environment and Technologies used: Dameware, Remedy, RDP, Windows XP, Windows 7, Active Directory

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