Summary

• I am available for 1st shifts day , extended hours, and oncall. I am not available for permanent 2nd or 3rd shifts. Fulltime only no consulting please. Relocation opportunities will be considered.
• Integration Engineer
• Senior Systems Administrator
• Network Operations Manager
• Webmaster
• Network Operations Engineer
• Technical Support Manager
• Tier III Technical Support Engineer
• Manager Of Information Systems

TECHNICAL EXPERIENCE

• Operating Systems: Windows, Linux CentOS, RedHat, Ubuntu, Suse , Solaris, AS/400
• Software: Puppet, MySQL, Git, Postfix, Ecelerity, InterMail, Apache, Gunicorn, Nginx, Tomcat, HaProxy, Riak, Elasticsearch, Bind, Rsync, Squid, SNMP, Jira, Confluence, Oracle 9iAS Portal, VMWare, Bugzilla, RT, Clarify, Remedy, Dairyland, CamStudio, OpenVPN, Google Apps.
• Network: Cisco VPN Concentrator, BigIP Load Balancers, Netscreen, Alteon GSLB Load Balancers, Cisco Network Registrar, DNS, DHCP, SNMP, Ciscoworks, HaProxy, Centreon, Nagios, Zenoss, OpManager, New Relic.
• Virtualization And Cloud: VMware, ESX, Vcenter, VirtualBox, Amazon Web Services AWS: EC2, Route53, VPC, S3, RDS, IAM, CloudFormation, AWScli .
• Languages: Bash, SQL, PHP, Ruby, HTML, Javascript.

PROFESSIONAL EXPERIENCE

Confidential

System Administrator

• Windows 2008 R2 Server and CentOS configuration and deployment.
• Development of deployment scripts for 3rd party applications.
• Puppet development.
• Splunk administration.
• Linux OS hardening per DOD/STIG guidelines.
• SaaS application maintenance and upgrades.
• Data center rack, stack, builds RAM, CPU, Disks, network interfaces,etc. , configuration and provisioning.

Confidential

Operations Lead System Administrator

• Management of Linux systems in geographically distributed environment.
• Amazon Web Services: VPC, EC2, S3, IAM, RDS, Route53, SES, AWScli, Cloudformation.
• Developed management scripts in Bash, Json, Ruby and Cloud Formation.
• Puppet configuration management.
• Deployed Nagios XI monitoring systems.
• Deployment and management of Splunk for logging aggregation.
• Apt repository management.
• Jira administration.
• Deployment and management of Mezeo file server clusters.
• Service management including Riak, Elasticsearch. RabbitMQ, Gunicorn, Memcached, Tika, HaProxy, Nginx, Tomcat, Puppet, NewRelic.

Confidential

System Administrator

• Windows 2008 R2 Server configuration and deployment.
• Solaris server configuration.
• ESX 5 and VCenter installation on Dell Blades. Virtualizing hardware servers.
• Kickstart development, PXE, DHCP.
• Linux OS hardening per DOD/STIG guidelines.
• Alienvault, Tomcat, HaProxy, Splunk.
• SaaS application maintenance and upgrades.
• Data center rack, stack, builds RAM, CPU, Disks, interfaces,etc. , configuration and provisioning.

Confidential

Independent Contractor

• Installation, configuration and development of various open source applications including CMS, Ecommerce, and list managers.
• Amazon Web Services. Deployment and configuration. Data loss recovery.
• Magento development and deployment.
• Desktop Support virus removal, data backups, data recovery . Office LAN management.
• Migrations to Google Apps.

Confidential

Network Operations Manager Senior Systems Administrator

• Developed applications to generate Nagvis graphs from Nagios DB.
• Developed network status notification applications.
• SaaS application diagnostics.
• Bash and PHP scripting.
• OpManager, Zenoss, Nagios, Nagvis, Centreon.
• MySQL, Postfix, Ecelerity MTA, Apache.
• Administration: Cisco VPN Concentrator, Big IP Load Balancers, Netscreen.
• Linux systems provisioning, builds.
• Jira and Confluence Administration/development/deployment.
• Management of 1200 collocated servers.
• Data center rack, stack, builds RAM, CPU, Disks, interfaces,etc. , configuration and provisioning.

Confidential

Network Operations Manager

• Dispatch and management of escalations to telco, data center, systems, and network engineering.
• Installation of software and hardware patches.
• TDM and IP traffic management including ATT TFRC, MCI, MPLS, load balancers, and VOIP across multiple redundant data centers.
• Generation of event reports and statistics.
• Network monitoring, diagnosis, triage and resolution of voice automation application issues.
• Management of 3000 servers and networking equipment across multiple geographical locations.
• Managed a team of 4 employees.
• Represented the NOC in Change Control process meetings.

Confidential

Webmaster 1 year contract

• Implement network security policies VPN, firewall, network topology .
• Oracle 9iAS Portal database management and development.
• Project Manager of migration to new data center including application migration from legacy JSP application to Oracle 9iAS Portal, DNS, email, and all associated web services.
• Documented business requirements for multiple internal certification stakeholders SunTone .
• Generated comparative analysis of application servers and vendors for website redeployment project.
• Managed RFP's. Negotiated hosting, developer, and maintenance contracts.
• Implement web based bug tracking and project management services.

Confidential

Network Operations Engineer

• Monitored satellite links, various WAN connections, DHCP, TFTP, and DNS services nationwide.
• Created various QOS configuration profiles for client cable modems.
• Programmed Cisco CMTS CLI application and Cisco Network Registrar to manage and provision devices. Implementation allows for provisioning multiple tiered product offerings.
• Deployed, configured, debugged and administrated network monitoring applications for 1200 devices on over 100 networks ProactiveNet - Pronto Watch, SNMP
• Drafted and implemented policies and procedures.
• Represented the NOC and Technical Support departments in Change Control process meetings.
• Designed and deployed network status reporting applications MySql, PHP, Perl, and Apache .
• Responded to and managed network outages as reported by customers, HP OpenView and other monitoring applications. Generate service tickets and managed service ticket queues.

Confidential

Technical Support Supervisor

• Managed up to seventy Support Technicians for a high speed cable Internet service provider.
• Interviewed Technical Support job applicants. Processed terminations.
• Conducted frequent evaluations such as monitoring and reviews of Technical Support calls to troubleshoot and redesign training operations.
• Conducted weekly technical product training classes to improve technical team's performance.
• Formed strong working relationships with colleagues at all levels, serving as go-to technical resource for a wide range of technical issues.

Confidential

Tier III Technical Support Engineer

• Email migration support and administration of InterMail server.
• Conducted RF signal diagnostics using SNMP and HP OpenView to analyze network issues.
• Approved and dispatched interdepartmental escalation's NOC, Systems Engineering, Customer Service, Field Engineering and RF Technicians.
• Managed escalation's assigned by Directors of Technical Support, Director of Customer Service, and VP of Field Operations.
• Responsible for all trouble tickets unresolved by Tier I and II Technicians.
• Collaborated and provided requirements for SNMP mib development to be developed by General Instrument Corporation on their Surfboard Cable Modems.

Confidential

Technical Support

• Processing support email queue.
• Alternate Team Supervisor.
• Performed QA on multiple Earthlink Software Applications.
• Diagnosed and resolved network connectivity, hardware, and desktop application issues.
• Provided front line Technical Support for ISP clientele Windows 3.1, Windows 95, Windows 98, Windows NT and IMac systems .
• Team member on pilot program for live chat Technical Support.

Confidential

Manager of Information Systems

• Application data extraction and conversion Project Manager.
• Dairyland application administration Proprietary Hospital Administration Software .
• Management of data backup and recovery process tape .
• Developed system security implementation.
• Developed query report generation for A/R department.
• IBM AS/400 Systems and Network Administrator.
• Data center relocation Project Manager.