Summary

• Innovative, results focused IT professional offering a unique combination of strategic technical expertise, business process knowledge, team building, and unique skills. Strong track record of successfully leading and supporting Systems Administration of large scale enterprise technology initiatives.
• More than 15 years of experience working with Microsoft software systems
• Hands on business process configuration expertise in desktop support and Systems Administration spanning multiple projects, roll outs and implementations
• Cross-functional knowledge in multiple operating systems and hardware
• Experienced in defining and leading business process improvement initiatives at the enterprise level
• Multiple successful large scale enterprise software implementations
• Technology leader responsible for acquiring, managing, motivating, and mentoring IT teammates
• Skills in budgeting, planning, scheduling and execution

Employment

Network Technician

Confidential

• Responsible for managing, documenting and supporting Medical Action's Network and desktop support. Provided LAN WAN, server systems, business applications, phone and helpdesk support. Worked alongside IT staff of Business Analysts, Architects, and Developers. Designed and deployed common desktop image to all business units and employees.
• Troubleshoot and resolve network failures/problems ensure virus scanning software is up-to-date.
• Documented any event log anomalies or irregularities.
• Troubleshoot and resolve server failures/problems.
• Perform preventative maintenance, i.e. perform security and software patching, and monitor performance and storage volumes.
• Perform and monitor daily server backups, file restorations as needed, and server upgrades.
• Coordinate service on network hardware or network connectivity problems Internet, MPLS and P2P VPN order new network drops and patch equipment.
• Setup and configure ESXi hosts and guests.
• VSphere and SAP Administration
• Maintain branch office Avaya Phone System, Local Area Network, Wide Area Network and VPN connections maintain firewall security policies maintain printer queues, DNS records.
• Troubleshoot and repair end-user hardware and software OS, drivers, etc. problems coordinate warranty service repairs resolve client software application and network connectivity problems troubleshoot printer problems and resolve or coordinate service repairs.
• Upgrade client computer hardware provide network, PC, and application training to users support special requests from visiting customers and employees from other sites.
• Provide hardware and software support to remote users troubleshoot via telephone and coordinate shipping/receiving of equipment to repair in-house provide VPN configuration, permissions, and follow-on support.
• Maintain and support AT T Wireless corporate accounts.
• Prioritize and track service requests and solutions.
• Create and maintain procedure documentation.
• Perform technical evaluations for requests for new computer purchases obtain quotations for hardware and software from venders.
• Coordinate procurement computer, network equipment and spare parts obtain proper signatures on purchase requisitions and ensure time-sensitive purchases are expedited through the purchasing cycle.
• Assist in tracking assignments of computer assets obtain signatures for asset receipts assist in maintaining software licenses via VLSC.
• Configure new computers for the network install and configure appropriate software applications.
• Rebuild/Reconfigure computers as they transfer to new users decommission old computer/network equipment.

Application Support Specialist II

Confidential

Systems Administrator

• Responsible for most end user functions for recovery agency. Lead the strategic deployment of technology to the company which included Microsoft business applications and network technology systems such as VMWare. Designed and deployed common desktop image to all employees and business units.
• Compliance with corporate information management and technology standards, guidelines, and procedures.
• Strong communication skills, both written and oral.
• SSAE Compliance.
• Operating system and Hardware upgrades to 100 Desktops and laptops.
• VMware vSphere Client.
• Windows 2000-2008 Active Directory.
• Analyze, troubleshoot and resolve system hardware, software and networking issues.
• Access to Active Directory, setting up exchange mailboxes, adding security rights and mail distribution lists, adding users and rights to custom applications and systems.
• Group policy manager editor.
• Fargo Asure ID administration via creating and preparing badge swipe cards for all employees.
• Video surveillance system administration.
• Implemented Spiceworks ticketing system and administration.
• Allworx phone system.
• Voltage security.
• LTO tape backups.
• Configure Ghost servers, Ghost clients, remotely configure clients via Ghost Multicasting and Microsoft Windows AIK.
• Responsible for most end user functions for global company. Strategized and then deployed technology hardware and software architecture for several state office locations. Provided technology strategy planning, project management, budget management, and business process expertise to support the roll out of common desktop platforms. Worked alongside IT staff of Business Analysts, Architects, and Developers. Trained HR personnel using redesigned Fargo Asure ID badge swipe cards.
• Technical application support via telephone, email or in person to the Accounting, Call Center, Finance, and Human Resources departments.
• Operating system, Home Grown Applications and Hardware upgrades to 300 Desktops and laptops.
• Merchant Accounting, Merchant Utilities and Management Reports.
• Microsoft Dynamics Great Plains.
• Windows 2003-2008 Active Directory.
• Analyze, troubleshoot and resolve system hardware, software and networking issues.
• Access to 2010 Exchange, setting up mailboxes, adding security rights and mail distribution lists, adding users and rights to custom applications and systems.
• Fargo Asure ID administration via creating and preparing badge swipe cards for all employees.
• Configure Ghost servers, Ghost clients, remotely configure clients via Ghost Multicasting and Microsoft Windows AIK.
• Compliance with corporate information management and technology standards, guidelines and procedures
• Strong communication skills, both written and oral.
• SSAE Compliance.
• Primary support for creating, enabling, disabling, or removing system user accounts for the purpose of maintaining network security, and verifying specific levels of access for all staff.
• Technical support via telephone, email, or in person to other business units.
• Customer service for all support queries and adhere to all service management principles.
• Work collaboratively with EVO Engineers and seek technical guidance and counsel.
• Technical support for problems which cannot be resolved in house.
• Documentation for each IT support service request, status update and final resolution in a detailed manner using the EVO IT Service Desk Jira ticketing system.
• Review service request historical data to extract service request trends, and work to develop methods, such as end user training, new or upgrade hardware, etc. to reduce future service requests of similar nature.
• Develop and submit monthly reporting of all received, completed and backlogged service requests to the VP of Information Technology.
• Maintain documentation regarding the purchase, licensing, and installation of software applications and tracking contract/user license agreements for the purpose of maintaining software compliance.
• Assist other IT staff members with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Working with System Engineers and Network Operations staff as appropriate to determine and resolve issues received from users.
• Responsible for the upkeep and cleanliness of the IT Tech Room.

Systems Administrator

Confidential

• Compliance with corporate information management and technology standards, guidelines and procedures.
• Responsible for managing, documenting and supporting Access Direct' IT infrastructure. Designed and deployed common desktop image to all employees at three locations.
• Strong communication skills, both written and oral.
• Operating system and Hardware upgrades to 125 Desktops.
• Windows 2000-2008 Active Directory.
• Adding new users to Active Directory, setting up exchange mailboxes, adding security rights and mail distribution lists, adding users and rights to custom applications and systems.
• Creating and preparing new hire profiles for new hires on issued PCs.
• Netware Administrator 5.1.
• Novell 4.91 SP5 for Windows.
• Microsoft Exchange.
• Ubuntu and WSUS.
• Desktop support to Approximately 125 personnel at three locations.
• Knowledge of setting up Nortel and Cisco VPN Clients.
• Troubleshooting of various network problems to the individual PC level.
• Configure Ghost servers, Ghost clients, remotely configure clients via Ghost Multicasting, and Ris.
• Microsoft Windows 9x/Me/NT/XP/2000-2008 Server, Vista and 7 operating systems.
• Supporting Xerox, HP and Konica printers.
• Supporting Microsoft works Office 2007.
• Outlook Web Access.
• Well versed with installing and repairing .PST files.
• Paradox for Windows.
• Access Proof.
• Corel Paradox-Administration System- Image Base.
• Windows Net Meeting.
• Experienced with EPHD hard disk encryption.
• Visual Basic Scripting and Bat files.
• Experienced with Apple computers.
• Laptop and desktop repair experience.
• Intel Entry Storage System.
• Open Eye digital video recorders and surveillance equipment.
• ESMART- MAIL Applications.
• FedEx Ship Manager.
• Kronos and ADP software.

Senior Desktop Support Engineer

Confidential

• Desktop support to Approximately 300 Electrical and Mechanical Engineers in house and 75 remote Field Engineers.
• Worked alongside active duty and retired military personnel. Designed and deployed common desktop image to all employees and business units.
• Operating system and Hardware upgrades to 150 Desktops and Laptops.
• BMC Remedy service help desk.
• Compliance with corporate information management and technology standards, guidelines and procedures.
• Experience with setting up Video Teleconferencing VTC , IVCS.
• Knowledge of setting up Nortel VPN Client.
• Troubleshooting of various network problems to the individual PC level.
• Installation and de-installation of network hardware and cabling.
• Knowledge of Jet Directs and TCP/IP printing.
• Understanding of Wi-Fi technologies.
• Systems Management Server SMS Run advertised programs.
• Configure Ghost servers, Ghost clients, remotely configure clients via Ghost Multicasting, and Ris.
• Knowledge of Microsoft Windows 9x/Me/NT/XP/2000-2008 Server and Vista operating systems.
• Supporting Xerox and HP printers.
• Supporting Microsoft works Office 2007.
• Well versed with installing and repairing .PST files.
• Experienced with installing Microsoft Project, Visio, Mat Lab, and Citrix ICA Client.
• Windows Net Meeting.
• Experienced with EPHD hard disk encryption.
• Scripting and Bat files.
• Experienced with Apple computers.
• Laptop and desktop repair experience.
• Strong communication skills, both written and oral.