Summation

Through formal education and training I have utilized, Linux Suse, Ubuntu, Red Hat, CentOS servers and Windows Servers NT 40-2008 . I have created and managed database management systems MS SQL, PostgresSQL and Oracle and used many web development tools Java ,Citrix, Sharepoint, Apache,Tomcat and Python . I am also well diverse in the healthcare industry, which includes being able to effectively communicate using medical and clinical terminology. I have built data transport interfaces utilizing Mirth and Clover leaf. I have also interfaced with various EMRs Epic, McKesson Paragon, McKesson Horizon Suite, Meditech, Eclinicalworks, GE Centricity, Allscripts, Cerner ,NextGen etc and Health Information Exchanges Covisint, Relay Health, etc I have had formal training in HIPAA laws and data security, which I have trained medical staff in both. I am an exquisite business analyst/technical project manager, with experience with multiple enterprise organizations, in which I have managed high-profile and high availability applications projects. I have been trained and have written IT business proposals, Security polices IRP Incident recovery planning , DRP Disaster recovery planning , and BCP Business continuity planning . I have experience with forensic recovery of data, defense for web applications and information regulation laws SOX ,HIPAA . I have also used SNORT, Wireshark, HP Openview , Fluke Networks Optiview and Kismet network monitoring tools to troubleshoot network issues. In addition I am known for solving complex problems and being able to keep calm under extreme circumstances, I have superb communication ability, very dependable, a quick learner, and customer focus.

Experience

Confidential

Position: Associate Director Technical Business Analyst:

• First line management and mentor of CCR Crimson Care Registry technical business analysts
• Handled very sensitive patient information and securing its delivery to our servers.
• Responsible for negotiating and establishing technical delivery dates.
• Negotiate with third party electronic medical records EMR and HIE health information exchanges vendors concerning data delivery and SLA agreements
• Establish data requirements with EMR vendors in order to extract the correct data elements needed for successful CCR data import.
• Practitioner of Agile software development methods.
• Interfaced with multiple EMR vendors such as Epic, Allscripts, Nextgen Meditech, Cerner, ECW, and GE.
• Technical subject matter expert for all Crimson Care Registry implementations.
• Responsible for the server administration of all servers Linux/Windows that host CCR Crimson Care Registry information.
• Built and maintained Mirth Interface using a PostgresSQL database serving as the data repository.
• Configure database Data Warehousing and troubleshoot process for reporting.
• Configure Mirth to accept various data formats HL7, CSV, XML,PIPE
• Utilize ETL for Postgres to SQL data transfer.
• Build data import channels for extraction, translation, and loading of data
• Maintain and build Database clusters 100 databases , across multiple servers.
• Responsible for managing the technical operations of many CCR projects.
• Manage system performance and maintain security of datacenter assets and Patient Health Information PHI
• Experience working with database imports of various file formats including delimited flat files , HL7, CCD, and CCR,
• Experience with creating secure data connections utilizing SSH SFTP.
• Responsible for leading technical discussions and gathering technical requirements for customers.

Confidential

Position: Senior Hospital IT Associate:

• Met with physicians and executive staff to document functional/technical requirements for future releases.
• Meet with staff from pathology, laboratory and radiology to discuss new requirements and issues with PIE.
• Support of PIE Patient Information Exchange for physicians, assist in defining computer workstation needs and recommend specific network solutions
• Install and supports the PIE application implementations per defined standards
• Create technical documentation, for installation procedures and requirements.
• Manage two McLaren hospitals PIE implementations and developing test plans.
• Responsible for ID auditing and creating security reports for compliance tracking.
• Trained in a classroom setting regarding HIPAA laws, regarding hospital software.
• SME of hardware, software and network issues related to PIE and encapsulated software.
• Troubleshoot ADT and HL7 cloverleaf interface transactions for data integrity McKesson Paragon to the PIE interface.
• Implemented McKesson Paragon McKesson HPF McKesson CPOE at Mount Clemens Regional Medical Center and POH Regional Medical Center, resolving application and interface issues.
• Install Citrix to allow remote access to the clinical portion Paragon.
• Provides a single point of contact for designated customer s in matters related to PHNS software and hardware
• Required to be on-call or work off-shifts in a rotation schedule.
• Second level support of EMR Electronic Medical records using McKesson HPF and Amicas, PACS Picture Archiving and Communication Systems .

Confidential

Position: Sr. Implementation Analyst

• Successfully implemented over 200 McKesson Pharmacy servers.
• Created technical procedure documents for troubleshooting applications and hardware errors.
• Created technical installation guides for new hardware and ne applications.
• Held meetings with customers to gather software and integration requirements.
• Migrated NT 4.0 servers with SQL 6.5 to Windows 2003 servers with SQL 2000
• Tier two problem analysis and resolution during customer migration.
• Supported Pharmaserv, Enterprise Rx pharmacy application and third party prescription applications. IVR MOT, POS,AR
• Analyzed HL7 Cloverleaf transactions from pharmacy application to third party software.
• Focal for all migration related issues including, software release conflicts before and after migrations.
• Configured domain users, groups and nodes using Active Directory.
• Setup security polices and domain trusts using Active Directory.
• Built MS 2003 servers and configured servers to specifications. RAID settings, IP settings and applications

• Performed disaster recovery on 2003 and NT 4.0 servers including recovery of SQL databases.
• Used Citrix remote tools for diagnostic purposes of customer clients and chain host servers.
• Applied SQL scripts to resolve issues and test functionality of McKesson products.
• Trouble shoot SQL server SQL6.5 and 2000 and check Db maintenance for errors
• Designed the configuration of servers and planned the network layout for pharmacies
• Administered and configured APS/Parata, ASIII, Script Pro robots and Pharmacy 2000 work flow software.
• Configured McKesson pharmacy automation for customers after the migration of data. Accumed ,Baker Cells, Packing Boxes
• Troubleshooting and setup hardware such as Point of sale POS systems, registers, printers, Dell 2300, 140, 1600, 1800, and 1800 RAID servers.
• Developed and implemented test plans for any new or existing software releases that may affect McKesson Pharmacy System's products
• Helped with the processing of Pharmacy Claims using NDC .

Confidential

Position: Senior System Analyst

• Monitored/managed Novell Netware network 6.0 and plan for the deployment of Active Directory migration.
• Created disaster recovery plans and incident recovery plans for data center.
• Administered and created rules for Check Point firewall that separated OA office administration and PA plant administration networks.
• Troubles shoot Network hardware Cisco, Nortel and Nokia and support various servers.
• Planed and coordinated data network install Fiber, routers, head end switches , sniffers and data drops and phone network install PBX box , call tracker devices, phone drops and T1 line
• Used network flukes to scan for network connectivity and handheld flukes to troubleshoot fiber breakage or network drop problems.
• Gave recommendations on network hardware upgrades and network security measures.
• Used Novell Manger to reset passwords, create groups and to mange OA network.
• Administered printers using Novell Iprint client and HP printer client HP, Xerox, and Zebra Barcode printers
• Managed users on Blackberry servers and provide first level Blackberry support.
• Administered and trouble shoot wireless network. for office areas
• Provided plant IT help desk services during a launch to 150 users at the manufacturing plant and surrounding facilities.
• Reset voice mail passwords and setup voicemail services Call Pilot

Confidential

Position: Customer Service Rep II

• Investigated process and, resolved, member, provider, or beneficiary inquiries received via telephone or, written correspondence.
• Educated members, providers, and beneficiaries concerning Blue Care Network BCN policies
• Directed and/or adjudicated claim-related inquiries and initiate status reports or service recovery letters to the inquirer when delays occur in responding to an inquiry as required.
• Assisted other representatives in handling unusual complex inquiries, including irate calls as well as those inquiries that may have complications for the retention of business.
• Understand and implement HIPAA polices with callers and physicians
• Educated users on new EDI procedures.
• Tested and implement FACETS software replacing old customer service software
• Process Medical and Dental claims for Blue Care Network and Blue Cross Blue Shield of Michigan.

Confidential

Position: Network Administrator/Asset inventory Team Lead

• Deployed desktops, towers and laptops at various Ford Plants Focus and Navigator plant in Wayne, Mi and offices
• Migrated E-mail MS Exchange and support any issues regarding data.
• Supervised a team between 4-8 and advised them on any questions or special concerns needed for deployment
• Recorded and track assets for the Zurich/Farmers group nationally.
• Worked as a team with IBM to discuss daily issues and daily report status of asset tagging.
• Kept a log of assets distributed to my local team and site contact.
• Managed any concerns or issues brought to my attention by site contact or IBM
• Managed time and staff needed to successfully deploy a site and created daily/weekly reports to inform site coordinators, project manager, project coordinators and Ford/Dell planners of my status.
• Imaged/staged machines to Ford requested operating systems Win XP Pro or 2000 and add all Ford approved software packages
• Tracked and logged all inventories of PC and Laptops to Ford management and Dell representatives.

Confidential

Position: Software Trainer Couma Care/Couma Care Plus

• Converted MS Access application supported by BMS to newly upgraded Sybase 8-server compatible database.
• Supported and installed Sybase 8 server software, or install software on stand-alone machine the currently used Coma Care.
• Trained nurses and any staff currently using software Couma Care on newly upgraded Couma Care Plus and how it refers to daily Clinical needs. Also provide manual and answer any questions regarding new upgrade.
• Updated ODBC drivers for Sybase Server, conversion from Couma Care 5.1a to Couma Care Plus
• Documented any issues with software and training issues back to BMS and software developers Lone Wolf

Confidential

Position: Network Administrator

• Performed migrations of General Motors North America Plants Cavalier in Lords town, Oh and Venture in Doraville, Ga and offices from Windows 95 and Windows NT 4.0 client platform to General Motors Online Windows 2000 client platform utilizing Spherion web-based migration solutions and NAL Novell Application Launcher
• Trouble shot Novell Servers and refresh as needed. GMAC
• Installed and configured of Compaq server hardware for Online Windows 2000 Migration Project.
• Performed hardware support for Compaq EVO towers and Lap tops , Deskpro Series, Armada and 7000 series laptops for GM Online Windows 2000 Migration Project and GMAC.
• Provided system administration support utilizing Windows 2000 Active Directory Services and Novell Directory Services.
• Provided GM Online desktop support for Windows 95, Windows NT 4.0 and Windows 2000 configuration of WINS, DNS, Registry, local and domain profiles, etc .
• Data Swept sites, install agent and prepare site for migration from Novel Servers to 2000 Active Directory Servers GM North America
• Trained customers on a one to one basis of new changes, software and updates of O/S.
• Backup and Restored customer's data utilizing ghosting software
• Mapped Lotus Notes to correct Domino server and setup Replicator Third Level support
• Administered Databases in Lotus Notes R6 and reset passwords in needed. Third Level support
• Retrieved any lost databases in Lotus Notes and up graded R5 to R6 Third Level support

Confidential

Position: Network Administrator /Technical Support Tech Lead

• Traveled to various Sabre locations and migrate their Windows NT4.0 servers to Windows 2000 servers
• Installed, and configured desktops and laptops. Compaq 500-700 CPU, Toshiba laptops 7200-9200,Dell laptops and IBM laptops
• Migrated Netscape mail to an Outlook Exchange Server
• Imaged and rebuild hard drives lap tops and desk tops with Windows 2000 Professional NT and configured appropriate software.
• Provided support to Sabre clients with PC or laptops configuration difficulties and log solutions/recommendations.
• network printing and network global/local domain problems
• Salvage user's vital information on Snap server utilizing and configuring network protocols.
• Refreshed hardware Laptops and Desktops for migration process
• Worked with Level one Help Desk Support to configure and trouble shoot and problems, with E-mail Lotus Notes R5 and Exchange 2000 .

Confidential

Position: Business Technical Analyst/ EPC L Group Engineering Production Control and Logistics

• Developed and maintained design schedules for the design team, using prescribed management software, Access, Excel EDSNET, Power Point, Word
• Facilitated design review sessions for information flow, decision-making, action planning within house and outsource suppliers.
• Analyzed and communicated to design supervisors, BPA planners, project managers, and engineering leader the program status, including variances and program specific issues.
• Created charts, graphs, and summary reports for presentations to design executives
• Monitored EWO Engineering Work Orders for changes in programs and changes that would affect design or suppliers
• Communicated, clarified, implemented Vehicle Development Process VDP and other new procedures introduced to design and General Motors.
• Tracked parts for all commodities from Alpha 1, Alpha 2, Beta, and Production and for Production changes.
• Designed and monitored engineering kits before Alpha 1 design
• Monitored and developed parts list for design using EDSNET and receiving BOM Build of Material EWO Engineering Work Orders and part information from engineering
• Trained new members on common processes and working with design engineering

Confidential

• Position: Quality Management Computer Technician Project Leader /Customer Service Representative
• Built databases and updated medical hard files to computer files Access/Excel.
• Serviced customers in a call center environment.
• Created formal documents and reports for presentations. Crystal w/ODBC, /Access
• Used systems applications to analyze member and physician's contracts. Queries and Filters
• Provided technical computer support to nurses and pharmacies. Claims and Billing
• Handled many projects in assuring quality to members and physicians.
• Trained nurses and administration on utilizing Windows, Office 97 and other applications related to Blue Care Network
• Worked in an inbound call center environment to insure quality to members and physicians
• Upheld a log of member and physicians quality issues and additional concerns relevant to Blue Care Network
• Process Medical and Dental claims for Blue Care Network and Blue Cross Blue Shield of Michigan.