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It Support Specialist Resume Profile

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SUMMARY

Seeking a challenging position as System admin, Systems Engineer, VMware Admin

RELATED SKILLS

  • Operating Systems: Windows 95/98/NT/2000/XP/7/2003/2008/2012, Virtual PC, Windows 2003/2008 clustering, Netware 6, Redhat 7,8,9, Fedora, RHEL 4,5, Centos 4,5, VMware ESX/ESXi 3.0.2, 3.5, 4.0, 4,1/5.0/5.1 VMware Server, Vmware Converter, VMware Workstation
  • Software and Applications: IIS 5.0/6.0, MMC, Exchange 5.5-2007, ActiveSync, SQL 2000-2005, Visio, SSL, OpenSSH, Terminal Server, Remote Desktop, Office, 2000/2003, Altiris Deployment, PXE, kickstart, Symantec Ghost, SecureCRT, SecureFX, Symantec Antivirus, Apache, MySQL, Samba, NFS, IBM Director, Dell Openmanage, IT Assistant system monitoring, Dell Perc, DRAC, IPMI, Cisco Network Assistant, Backup Exec 10d/11d, HP Insight Manager, iLO, Legato Networker, EMC Avamar, Commvault, San HQ, Acronis, Citrix Xenapp 6.5
  • Hardware: HP Proliant Servers c7000 blades, BL585s, BL465s, BL460s, BL680s, BL685s. Dell Servers 1550/1650/2550/2650/2850/2800/1950/R710/R810/R900/M620, Dell blade servers 1855/1955/VRTX, Cisco UCS 5108 /B200 M2,M3 blade servers, Powervault 220/132/ML6000, IP-KVM, LTO2/LTO3/LTO4 tape drives, IBM Servers x366, DS4700 FC Storage, RAID 1,5,10, ISCSI, SCSI, FC, IDE/ATA/SATA/SAS, Data Domain DD 560, 580, Storage Arrays - EMC cx3-80,cx4-960, Netapp 3210, Dell Equalogic PS 4000, Dell MD iscsi appliances, Microsoft Storesimple iscsi appliances, Nimble Storage, Brocade DCX, VA-40FC
  • Juniper SSG 550/550M, Netscreen 500, Iptables, Checkpoint R55, Sonicwall, Mail security Ironport 650, Trendmicro.
  • Cisco Catalyst 6509/4503/4506/3750/2950 Switches, IOS/CATOS

EXPERIENCE

Confidential

VMware/Network Admin

  • Built, installed, upgraded and maintained over 60 VMware ESX/ESXi 3.5/4.0/4.1/5.0/5.5 in 3 datacenters and 12 remote offices
  • Responsible for all aspects of the vmware infrastructure - Configured kickstart ESXi installation scripts, networking - Trunk/access/Virtual port channels on nexus 7000, 5000, 2000/6509/4500. Brocade Director - creating aliases/zones/configs
  • Administer and provision Storage - RAID/Storage Groups, Luns, Volumes Aggregates on EMC Clariion and NetApp, Equalogic, Nimble and Storesimple appliances.
  • Setup and configure Cisco UCS Chassis, Fabric Interconnects, Blades
  • Performed non disruptive firmware upgrades of Fabric interconnects/IO Modules/blade servers
  • Build service profiles/templates, policies, upgrade infrastructure and blade firmwares in Cisco UCS
  • Migrated ESX hosts and vms from Dell Server to Cisco UCS Servers
  • Installed and configured Cisco Nexus 1000v and migrated vms from standard/dvs switches to nexus 1000v
  • Maintained all current patches and upgrades with minimum production outage when migrating ESX hosts and virtual center through different versions.
  • Configured, managed, installed and upgraded vsphere vcenter server through different versions 2.5 to 5.5
  • Installed and upgraded to vCloud Suite of products including vSphere 5.5 and vRealize operations manager
  • Followed change management policies and procedures for all production activities.
  • Utilized Vmware PowerCLi and scripts to automate common and repetitive tasks in Vsphere
  • Installed, protected, tested virtual machines to DR location with Site Recovery Manager 5.0
  • Responsible for SQL 2000/2005/2008/2012 SQL Express Database migrations - these include All Vmware related databases - View, Virtual center, SRM, Update Manager, SCOM, Sophos and OCS
  • Citrix Xenapp 4.5/6.5 deployment, configuration and management in production and DR
  • Build, configure and deploy VMs and templates. Converted over 200 P2V, V2V, Hot and Cold migrations of Windows 2000,2003,2008,2012 from legacy hardware and MS virtual Servers
  • Supported 12 remote offices running various operating Systems, applications, user-support, wireless devices, switches and other IT resources
  • Configured VCB,VDR and Commvault as part of backup solution for the Vmware environment
  • Made technical recommendations and identified administrative standards, issues and process improvements
  • Technical lead for VMware View 4.0, 4.5, 4.6, 5.0. 5.1 from POC to production for various business units.
  • Created and updated windows 7 image for view, reprovision desktops, linked clones etc.
  • Configured and enabled RSA 2 factor authentication with Vmware view
  • Installed and upgraded Systems Center Operations Manager 2007R1/R2, 2012.
  • Responsible for Monitoring and Administration of Sophos Enterprise antivirus

Confidential

Windows System Administrator

  • Member of Windows Infrastructure team, supported over 200 servers on 4-16 node VMware ESX clusters across multiple datacenter locations in high SLA mission critical environment
  • Virtualized over 90 of all web/application/database servers for both internal and external facing web portals IIS, Apache, BEA Weblogic, Oracle BI, Sharepoint, MS SQL2000/2005 running on Linux and Windows 2003 vms
  • Managed, setup and configured servers on high density HP blade servers - c7000 blades, BL685s, BL680s, BL460s, BL465s, BL585s, DL580s
  • Install and configure ESX servers as required via kickstart add servers to cluster pool, configure DRS, HA, Virtual Center administration and migrations. Optimize resources with resource pools, migrate virtual machines with Vmotion, Backup and restores with vcbMounter and vcbRestore
  • Coordinated with SAN administrators to add and configure new luns to servers
  • Managed and supported Virtual desktops running on ESX clusters. Provisioned desktops with VMware Device Manager. Configure and Install connection brokers, Wyse thin client terminals and deployed Virtual desktops from templates Windows XP, Vista
  • Consolidate and migrated applications to new datacenter locations
  • Participated in 24x7x365 on call rotation, responded to alarms and alerts when necessary
  • Configured and monitored systems and applications with groundworks/nagios/Windows Perfmon
  • Backup and Restore with EMC Avamar/Networker, configure and optimize backups and replication on Data Domain
  • Created and updated project documentation, technical diagrams as needed
  • Build and automated tasks with scripts vbscript as needed

Confidential

Network Administrator

  • Planned and migrated file and printing, Users and workstations from Novell NDS to Windows Active Directory Domain.
  • Configured DFS and replicas for redundancy and load balancing.
  • Established timeline, provided support and guidance to a team of 4 during phased migration.
  • Established and maintained relationships with vendors, ordering, pricing and service calls.
  • Served as technical support for maintaining multi-vendors equipment environment. Equipment serviced included servers, workstations, laptops, mobile devices, printers, switches and firewalls from IBM, DELL, Cisco, Juniper, SONY and HP.
  • Configured and created luns, logical disks and arrays on IBM DS4700. Assigned logical drives to hosts.
  • Developed routine maintenance procedures to diagnose, repair, and/or replace damaged hardware components to minimize hardware downtime and improve hardware reliability.
  • Diagnosed network problems with tools such as Ethereal, wireshark, etherpeek, tcpdump, ping, tracert.
  • Provided support for over 500 workstations on Windows 2000/XP, 50 printers from HP, Xerox, Dell and 40 Servers running Redhat Linux/Windows 2000/Windows 2003.
  • Experience with installation, configuration, updates and administration of VMware ESX 3.0, Virtualcenter 2.0, VMotion, DRS, HA. Shrink and expand vms, migrated and consolidated servers to virtual machines P2V . Quickly deployed servers with templates, cloning and Altiris Deployment.
  • Provided support and administration for LAMP Linux, Apache, MySQL, PHP Backups, recovery monitoring, permissions, upgrades and migrations.
  • Prioritized, assigned and resolved help desk tickets and support calls using Remedy System.
  • Consolidated, installed, upgraded and migrated email and calendar systems from sendmail and Meeting Maker to Exchange 2000/2003. Transitioned users from POP email to MAPI/HTTP-RPC.
  • Coordinated with exchange administrators from different departments and schools for mailbox migrations, routing group connectors setup and changes.
  • Supported and configured Exchange ActiveSync and mobile devices for email access
  • Migrated MSSQL and Exchange 2003 to high availability active/passive clustering
  • Experience with Exchange 2007 deployment and Exchange 2003 to 2007 migrations in development enviroment
  • Experience with Anti-Spam and Antivirus solutions from Trend Micro, Symantec and Ironport
  • Implemented and standardized security settings on all servers and workstations through Group policies
  • Automated security updates and patches install BigFix patch management system
  • Configured and scheduled all backups and restores with Backup Exec 10/11d. Documented and routinely tested all disaster recovery procedures
  • Researched and specified hardware and software requirements for Server and network upgrades
  • Installed and configured network switches Asante, Cisco, Allied Telesyn
  • Configured and Administered Juniper Firewalls. Setup and configured policies when required

Confidential

Datacenter Technician Contractor

  • Installed servers into racks, routed and organized cat 5 cables.
  • Configured kickstart files for unattended installations of Centos via NFS
  • Configured Cisco switches and firewall for network address translation.

Confidential

NT Administrator

  • Maintained and supported multi-domain NT/2000 network including troubleshooting, installing service packs, updating IIs security patches, Server backup and recovery, security rights and user permissions, monitoring event logs and overall performance of NT/2000 Servers.
  • Diagnosed and Troubleshoot LAN issues including DHCP, Name Resolution Issues - WINS and DNS, IP addressing, switches, hubs, PCs etc.
  • Installed, upgraded, migrated and troubleshoot Checkpoint Firewall-1 on NT 4.0, Windows 2000 and Solaris 7 for 3 sites.
  • Reconfigured network topology by implementing Network Address Translation on private network segment and isolating public web servers DMZ from private network and public network.
  • Created and modified rules when needed to support third-party applications through Firewall.
  • Working knowledge with Network scanning and sniffing tools, Nmap, Ethereal, Windump, Tcpdump and Snoop for testing network vulnerabilities.
  • Responsible for tape archiving, tape rotation and configure new backup schedules with Backup Exec 7.3.
  • Experience with Cisco Routers 1005/1605/1720/2501/2514/2521/2620/3620
  • Backup, restored, upgrade IOS, memory, Flash, password recovery, add, delete, modify access-lists, monitored cpu usage, bandwidth usage with MRTG, SNMP etc.
  • Tested, configured and deployed VPN between private LANs with multi-vendor equipment Cisco, Checkpoint, Microsoft
  • Implemented secure remote access solutions to remote users using Microsoft PPTP, Checkpoint Secure Remote and Cisco VPN client.

Confidential

IT Support Specialist

  • Supported, administered and maintained a Windows 2000 server/NT server network with 200 users running Windows 95/98/NT/2000.
  • Distributed software Service packs, MSI packages, virus updates etc. to client PCs with SMS 2.0 Upgraded Windows NT 4.0 Servers and workstations to Windows 2000.
  • Troubleshoot browsing and name/IP conflict issues with WINS, DHCP, DNS and TCP/IP.
  • Created, maintained and managed user accounts, group and user permissions, mandatory and roaming profiles, system policies, map network shares, disk quotas.

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