Skill Sets:

Computer/Technical Skills:

• 24 years experience in Information Technology including extensive experience with:
• Network/System Architecture, Design and Security.
• Advanced High Availability and Disaster Recovery design experience.
• Advanced Virtualization experience including architecture, sizing, and support and troubleshooting virtualized environments.
• Advanced knowledge of security concepts and procedures including access, network DMZs, desktop security, policies etc.
• Server and Application Security including VPNs.
• Heterogeneous/Homogeneous network environments including Client/Server networking, n-tier application systems and legacy systems integration.
• Extensive experience with web applications in a multi-tier infrastructure.
• Extensive Experience with SOA Service Oriented Architecture infrastructures and applications.
• Extensive skills documenting technical environments and creating and documenting technical processes and procedures.
• Advanced knowledge of Microsoft Windows Server versions NT 4.0 through 2008 R2, including administration, build, design and architecture.
• Advanced knowledge Microsoft Windows Client Versions:
• Windows NT 4.0 through Windows 7
• Microsoft Hyper-V hypervisor.
• Microsoft Active Directory.
• Microsoft Fore Front Security Suite.
• Microsoft IIS.
• Microsoft WSUS Windows Server Update Services administration and support.
• Microsoft SQL Server versions 7.0 through 2008.
• Microsoft Exchange Server versions 5.5, 2000, 2003.
• VMware ESX management.
• Advanced knowledge of backup strategies for data protection and disaster recovery.
• PC/Server Hardware, including drive arrays, RAID technology, UPS, fax boards, backup devices etc. Specific manufacturers worked with: Dell, HP, Compaq, Gateway, Micron, ProComm, Quantum, Lenovo, IBM.
• Network design and implementation using multiple vendor hardware and software solutions.
• Telecommunications/WAN connectivity Frame Relay, IP etc. .
• Cisco networking equipment, including routers, layer 2 switches, layer 3 switches.
• Nokia routers.
• Checkpoint FireWall-1/VPN1 4.1 and NG AI.
• Experience with UNIX OS variants such as NOKIA IPSO.
• Adobe Connect Enterprise version 6.0.
• Tripwire IDS Intrusion Detection System .
• Sterling Commerce Gentran.
• Cyclone Commerce's Cyclone Interchange .
• System backup software including CA ARCServe, Veritas Backup Exec /NetBackup.
• RightFax Enterprise Fax Server
• Symantec System Center Anti Virus System and McAfee Antivirus.
• Sybase Adaptive SQL Server.

Business/Soft Skills:

• ITIL Service Management
• Extensive experience in process development and documentation
• Project Management
• Advanced organizational and people skills
• Team dynamics training
• Vendor management skills
• Specific advanced customer service training
• Advanced communication skills verbal and written

Employment History:

Confidential

Systems Engineer Lead/Implementation Engineer Lead/Application Integrator

Duties/Projects:

Wintel Implementation Engineer Lead IE /Application Integrator AI

• Subject Matter Expert SME for implementation on project teams for Mortgage Banking Technology Infrastructure MBTI unit.
• Project duties IE included input on architecture solution, creation of Implementation Design Documents, build of net new servers as needed by project, perform installation of middleware software packages ranging from Internet Information Services IIS , CA SiteMinder to data access components etc., perform installs of third party and custom written applications as required by the project team, act as SME for the project manager to enable the engagement of other teams and/or processes as needed to complete the implementation of the project.
• Project duties AI included input on architecture solution, creation of Implementation Design Documents, perform all ordering of infrastructure and infrastructure services from corporate technology providers, interface with corporate technology providers, ensure project timelines are met or all tasks assigned, ensure all costs and hours estimated are within variance, coordinate line of business LOB and corporate technology processes, act as SME for the project manager to enable the engagement of other teams and/or processes as needed to complete the implementation of the project.
• Created IIS 7.0/7.5 base installation scripts, standards and accompanying documentation.
• Updated/created new staff onboarding processes and documentation.
• Architected and designed flow of new server build validator script that automatically validated manual server builds.
• As Lead, mentored lower level resources to raise the overall level of team service to our customers.
• Performed as the Center of Excellence for SQL Server for our team allowing a focus on the product within our team and partnering with the DBA team.
• Represented Team at the weekly MBTI Documentation Standards meetings providing our team's approval or rejection on organization wide standards, processes, documents etc.
• Performed as inventory data quality management lead ensuring the quality of the data in the inventory system so as to ensure proper billing, accounting of systems, tracking of systems, security of systems, etc.
• Attended semi-weekly Infrastructure Review Board meetings providing input on Architecture Recommendations for Tech Refresh and discretionary projects.
• Worked in conjunction with the DBA team to develop least privilege model for implementation of SQL Server in most secure manner possible.
• Received recognition for work on role played in go live of new point of sale system of new mortgage originations system.
• Multiple successful critical project go lives that resulted in cost saves, technology updates, customer improvements, etc.
• Developed and implemented new Infrastructure Review Requirements document that allowed the more efficient gathering of requirements for the creation of Infrastructure Design Document IDD and Architecture Review documents across the whole team. Document is used by the entire Solutions Engineering and Application Integration Team. Maintained document as changes to IDD were made.
• Daily ITSM Change approval authority on changes to infrastructure.
• Worked with the 3PL Production, Process and Procedure Library team to integrate documentation from the Solution Engineering team and propagate the 3PL library and its standards to the Solutions Engineering team.
• Had significant input into transitional processes when support for systems and builds were centralized to the corporate IT organization.
• Wrote and shepherded approval of MBTI Backup Standards Documentation.
• Captured cost save of approx. 84,000 /year via decommission of previously unidentified, unused servers.
• Captured cost saves of approx. 5 million as part of Citrix rationalization 'tiger team . This effort right sized' environments, closed down no longer used environments, removed environments from billing that were transitioned to other LOBs, etc.

Confidential

Sr. Systems Engineer/Windows Lead

Duties/Projects:

Windows Lead/Wintel Implementation Engineer

• Subject Matter Expert SME for implementation on project teams for Retail Home Lending unit.
• Project duties included input on architecture solution, creation of Implementation Design Documents, build of net new servers as needed by project, perform installation of middleware software packages ranging from Internet Information Services IIS , CA SiteMinder to data access components etc., perform installs of third party and custom written applications as required by the project team, act as SME for the project manager to enable the engagement of other teams and/or processes as needed to complete the implementation of the project.
• Assisted in the creation of the IIS 7.x build standards.
• Worked on the creation of various standards and processes and the documentation of these processes and standards ranging from build checklists to security compliance.
• Provided Microsoft SQL Server architecture and best practice methodology to design and build phase of project delivery process.
• Acted as 3rd and 4th level escalation point for Operations Support.

Confidential

Technical Advisor Sr. Systems/Network/Security Engineer

Duties/Projects:

• Help Desk Manager Duties included dealing with day to day issues and help desk requests as well as projects on request. Managing priorities as determined by request levels, management requests, etc. Performed order management for hardware orders.
• Server and Network administration Duties included ID creation, AD management, group policy management as well as monitoring general server, application and network health and stability.
• Performed rollout of new Windows 7 systems. Worked with other technicians to create new build process using Microsoft System Center Configuration Manager. This process resulted in reducing the time to build of workstations from 8-12 hours to 4-6 hours.

Confidential

• Evaluation and implementation of database maintenance plans. This process was implemented to allow for high availability and DR of the corporate database systems.
• Migration of Microsoft Exchange and Microsoft Share Point services to Microsoft cloud computing services, specifically BPOS Business Productivity Online Suite . This process recovered thousands of dollars in annual and ongoing expenses by pushing the maintenance and licensing costs to the Microsoft Cloud.

Confidential

• Mergers and Acquisitions Systems Engineering Specialist Senior resource for Cardinal Health EIT Commodity Computing on merger, acquisition and divestiture projects. These projects included work on integrating diverse systems and environments including CRM, ERP, File and Print, various applications, data center consolidations and ASP migrations . Major projects included:
• Shut down of legacy data center resulting in the recovery of millions of dollars in expense cost. This work included the virtualization of systems as well as the physical move of systems to other data centers.
• Hardware refresh analysis of 150 servers at 10 sites around the US and 100 servers internationally.
• Pilgrim SmartSolve consolidation assisted in the engineering and design of a multi-tier solution that would consolidate multiple instances of the Pilgrim SMartSolve application resulting in the reduction of licensing, support and hardware costs associated with the application.
• Microsoft Exchange/Active Directory consolidation Built and deployed multiple servers in support of the integration of various Exchange organizations and Active Directory forests that resulted from the acquisition or merger of companies. This reduced the cost of support and maintenance of the multiple forests.
• Consolidation of services that had been outsourced to a regional ASP including e-mail, web presence, active directory authentication and file and print services. This resulted in the recovery of approximately 800,000.00 a year in expenses.
• Refresh of aged hardware including the virtualization of servers as appropriate to VMware ESX environments.
• Data Center Server Management Engineer Worked with management to analyze and determine best practices and solutions in order to better allocate space, power, networking and cooling in the data center.
• Hardware engineer on project to replace Informatica with Infosphere. This entailed the setup and configuration of multiple HP 7000c Enterprise class enclosures with 20 HP BL460c server blades in a high availability scenario.
• Worked on project to consolidate server systems through the use of virtualization technologies and migration of servers to the virtual environment. This project recouped thousands of dollars in expense by reducing both the power and cooling costs of the Data Center.

Confidential

• Member of Server Logistics Team responsible for the BWC public and internal website administration, support and troubleshooting including end-to-end infrastructure.
• Administration and support of IIS.
• Support of development team including multi-layer development environments, labels, builds and deployment.
• Setting of standards relating to build and deployment as well as rollout of new and upgraded software to platform servers.
• Setting of standards relating to internal development of applications for website.
• Support for SOA architecture and infrastructure.
• Support and administration of Adobe Connect Enterprise 6.0 servers.
• Administration of Tripwire IDS as related to the BWC website.
• Performed Additional tasks and projects on an as needed basis.

Confidential

• Generally performing System Engineering tasks and projects such as
• Windows Server administration.
• Active Directory maintenance.
• WSUS setup and administration.
• Tape backup issue assistance.
• Exchange server support.
• SonicWall spam filter administration.
• Data center support server migrations to new racks.
• Websense web filter migration project work.
• Assistance with OpManager implementation at Century.
• Router configuration project at Hexion.

Confidential

• Responsible for daily onsite tape backups of financial receipt and imaging systems.
• Performed daily maintenance and troubleshooting of the ODT remittance processing and imaging systems Unisys Remittance and Lockbox and Unisys InfoImage respectively .
• Stabilized the existing infrastructure supporting the remittance area.
• Administration and support of Windows Server 2000/2003 servers and Infrastructure including DNS, WINS, DFS, file and print services and various client applications.
• Participated in project teams in advisory role, including SAN development, security implementations, infrastructure upgrades hardware and software and patching.
• Performed additional tasks and projects on an as needed basis.

Confidential

Network Engineer/Administrator

Duties/Projects:

• Architected, implemented and supported complete Network design including multiple physical locations WAN, MAN, LAN , firewalls, routing, e-mail, servers and clients.
• DMZ design and implementation for secure external access to business systems.
• Built, configured and supported mission critical servers and mission critical 24X7X365 server environment for ASP division of Innovate including:
• EDI processing and translation systems including AS1/AS2/AS3 systems
• Internal Application, Web Application and Database systems
• File and Print systems
• Encryption systems
• File transfer systems
• Developed, documented and implemented thorough Change Management Policies.
• Developed, implemented and supported e-mail infrastructure using Microsoft Exchange.
• Developed, implemented and supported complete automated Anti Virus solution using Symantec System Center.
• Developed, implemented and supported VPN access to protected network client access as well as Gateway-to-Gateway .
• Developed, implemented and enforced security standards.
• Developed, implemented and supported complete disaster recovery site including failover for production systems.
• Maintained and enforced software licensing.
• In charge of vendor management for hardware, software and telecommunications including data networks
• General network, server, workstation configuration, support etc.
• Project lead, including implementation, for migration of EDI Value Added Networks.
• Interfaced directly with and visited customer sites for consultation and implementation of software, network designs and systems solutions.