Summary

• An IT Systems Engineer with experience as a Windows and Citrix engineer in both server and workstation environments, plus project management and disaster recovery procedures.
• Extensive experience in building and managing Citrix XenApp server farms with both desktop and thin client solutions.
• Considerable knowledge of managing Citrix XenDesktop VDI farms.
• Knowledge of Citrix Provisioning Server PVS disk imaging solutions for Citrix XenApp and XenDesktop farms.
• Knowledge of Windows Server 2012 / 2008 /2003 systems including Active Directory and Group Policy.
• Experience of management and support of Windows desktops including SMS / SCCM for management and application deployment.
• Knowledge of supporting server HP and Dell server hardware including both blade and traditional rack server hardware and supporting datacentre infrastructure.
• Experience of managing VMware vSphere environments.
• Experience in planning, implementing and testing off-site disaster recovery plans and solutions.
• Knowledge of supporting USB and serial Point of sale and healthcare medical devices.
• Experienced in managing IT Systems including:-
• Citrix XenApp 6.5, Presentation Server 4.0 and MetaFrame XP Servers
• Citrix XenDesktop 4.0 and 5.6 virtual desktop environments
• Citrix Provisioning Server Disk imaging
• Citrix Web Interface Servers
• Citrix XenServer 6.x host and virtual servers
• Client connection management to Citrix resources using Citrix Receiver, Program Neighborhood and Web Interface
• VMWARE vSphere host and guest servers
• Managing HP Wyse Windows CE and Linux based thin clients
• Build management of Windows 2012, 2008 Server Operating Systems
• Active Directory Group Policy Management
• Windows XP 7 command-line, WMI and PowerShell scripting
• Familiar with Change Management corporate procedures
• Application reverse engineering to create scripts for rollout via remote installation methods
• MSI creation using WinInstall Orca
• RSA and other 2-factor authentication systems
• Management of Symantec EndPoint Protection and Sophos Antivirus servers clients
• Deployment of OS and application level security patches using WSUS and other tools.
• Support and management of HP Proliant and blade Server hardware
• Managing systems across many geographic locations regional global
• Evaluation, planning, implementation and documentation of disaster recovery servers and systems
• Packaging software applications into MSIs using Orca and WinInstall for remote installation using
• Shell and PowerShell scripting for application installs and system configuration
• Remote installation of software using SMS / SCCM and GFI Languard
• Symantec Ghost for deploying workstation images to large numbers of workstations
• High security of server and workstations systems according to compliance rules
• Create / maintain SQL Server 2005 / 2008 servers and Databases
• Install and support of specialist utility software hardware applications on servers and clients

EXPERIENCE

SYSTEMS ENGINEER

Confidential

• Member of Windows team managing Citrix VDI and server environments requiring 24/7/365 uptime for 12 healthcare clinics corporate offices in Southern and Midcoast Maine.
• Significant responsibility for managing Citrix XenDesktop 5.6 / Windows 7 and XenDesktop 4.0 / Windows XP VDI farms approx. 400 VDIs
• Primary responsibility for managing several Citrix XenApp 6.5 / Presentation 4.0 server farms approx. 100 servers
• Significant participation in new forest project for replacement Windows Active Directory forest domain and build of new print servers and VDI desktops.
• Performed VDI / Windows 7 and server builds
• Install and update applications across VDIs and servers as required by user requests.
• Managed all Citrix infrastructure servers including Citrix web interface servers, license servers and Citrix EdgeSight monitoring servers
• Manage support all Wyse thin clients and supporting configuration servers.
• Support troubleshooting for USB healthcare medical devices.
• Support of smartcard authentication for Windows 7 desktops and Citrix VDI desktops
• Liaison with other IT teams for network firewall requirements, desktop system configurations security / compliance requirements
• Participated on proof of concept project for rollout of SCCM.
• Perform patching on Citrix VDI XenApp server disk images, plus Citrix infrastructure servers using Lumension patching tools.
• Performed all antivirus monitoring for all VDIs and infrastructure servers
• Helped out in Windows server team on an as required basis for both server configuration and resolution of issues and on-call support.
• Created large amount of documentation for Windows team for application system configurations.

CITRIX SYSTEMS SPECIALIST

Confidential

• Responsible for leading Delhaize America Citrix team consisting of several corporate Citrix Engineers plus 2 full time Citrix consultants for all Citrix XenApp and XenDesktop systems across North America.
• Conducted extensive collaboration, knowledge sharing and relationships with Citrix teams in Europe Asia.
• Managed 4 separate Citrix XenApp 5.0 and Presentation Server 4.0 environments consisting of over 150 servers requiring 24/7/365 uptime for many departments
• Managed Citrix XenDesktop VDI 4.0 farm providing VDIs to a diverse collection of retail support and marketing department users.
• Managed VMware environment containing all Citrix XenApp XenDesktop servers and VDIs
• Managed all Citrix infrastructure servers including Citrix web interface servers, license servers and Citrix EdgeSight monitoring servers
• Performed extensive liaison with other IT teams for firewall, network load balancing and client device systems and configuration requirements
• Managed Citrix North America team engineers and vendor consultants for daily work schedules and priorities including ensuring service delivery to end users as well as resolution of issues.
• Performed project management for new server and desktop builds and application updates with as required by business service users.
• Liaised with Managers and directors for strategic direction for future Citrix requirements and ensured that such direction is in alignment with other global Citrix teams in Europe and Asia and vice versa.
• Worked extensively with security team to assess increasing security requirements and provided technology solutions to meet such security and regulatory requirements.
• Participated in wider Windows server team for retail, warehousing and other system support on an as required basis for both server configuration and resolution of issues and on-call support
• Created and maintained Citrix server, virtual desktop and application documentation for all Citrix team engineers with Visio and SharePoint.

NETWORK ENGINEER

Confidential

• One of two engineers responsible for all IT systems support for 3 corporate locations in Maine, Boston and Minneapolis, plus supporting all branch IT systems at 30 branch locations across Maine and New Hampshire.
• Manage Citrix XenApp 5.0 server environment including supporting all Citrix server users.
• Maintain and all Windows servers, including hardware, operating systems, applications.
• Maintain VMware 4.0 environment in both production and disaster recovery locations.
• Configure and maintain retail point of sale serial USB equipment at all bank branches.
• Plan and document disaster recovery concepts, including business unit process analysis.
• Configure, image, and maintain all desktops/laptops, plus assist in providing helpdesk level support.
• Travel to off-site locations to troubleshoot desktop/laptop hardware issues.
• Perform one-to-one troubleshooting to members of senior management including CEO and chief officers of both the bank and the Boston and Minneapolis based corporate management teams.
• Became only member of team supporting all Apple iMacs and MacBooks.
• Manage all boardroom desktop video conferencing systems across all corporate locations.
• Assist with maintenance of network equipment across all corporate office locations, bank branches, and insurance office locations.

SYSTEMS ENGINEER

Confidential

• Lead technical member of a team of seven IT staff providing and maintaining all IT systems for Maine State Housing Authority and its partner organizations across two physical sites.
• Perform project management planning and documentation for in-house small to medium IT projects in consultation with the IT project manager.
• Maintain approximately 60 Windows 2000/2003/2008 servers.
• Maintain VMWARE 3.5 ESX host servers in 2 separate VMWARE environments.
• Built, configured and supported 12 server Citrix XenApp 5.0 farm providing application access to both internal staff, plus external clients through Citrix Access Gateway connections across the Internet.
• Configured and expanded a Citrix Presentation Server 4.0 Server farm before upgrading the 4.0 farm to XenApp 5.0.
• Maintain Exchange 2003 email servers, plus IronMail SPAM filtering appliance.
• Managed two EMC SANs providing shared storage including mirroring data between SANs.
• Provide technical knowledge and 3rd line support to helpdesk members of the IT team supporting 150 Windows XP / Office 2003 workstations.
• Responsible for implementation and maintenance of all IT disaster recovery systems and procedures located at off-site hosted data-center.

DESKTOP SYSTEMS SUPPORT OFFICER

Confidential

• Member of a team of four managing both Windows and Citrix Metaframe XP servers for both the University and several external partner organizations.
• Supported 700 Windows 2000 / XP workstations in student labs lecture theatres.
• Managed a Citrix MetaFrame XP farm consisting of 10 Windows 2003 / Citrix MetaFrame XP Servers to provide a centralized desktop with a common set of applications for students
• Maintained approximately 400 thin clients for student use in university libraries and study rooms.
• Responsible for annually re-imaging all workstations in student teaching rooms and lecture theatres using Symantec Ghost to load images containing updated versions of software.
• Maintained all Windows 200 / 2003 servers for both student corporate systems.
• Perform MSI packaging of software applications for remote installation using Orca and WinInstall and rollout to workstations using SMS 2003.
• Carried out Windows shell, VBS WMI scripting for remote install of applications on Windows workstations.
• Extensively used Windows Active Directory Group Policy and NTFS permissions to secure workstations to ensure users could not tamper with configuration settings
• Mentored IT certification training to helpdesk and workstation team members for CompTIA and Microsoft certifications.