System Analyst Resume Profile

Summary

Dedicated and results-oriented IT professional with strong background in planning, developing and implementing high performance systems and application solutions to support critical operations. Proven ability to coordinate efforts of internal and external technology resources, effectively directing multiple tasks and utilizing leading-edge tools to resolve issues. Skilled in managing and maintaining complex LAN/WAN networks. Install and configure Microsoft products and nerwork security appliances expertly lead support teams to improve existing technical support systems. Multilingual skills in Bulgarian, Russian and English.

Core Competencies

Applications Systems Implementation Strategies
Project Planning Design Consultation
Vendor/Account Relationship Management
Troubleshooting Problem Resolution

Network Implementation/Management
End-User/Team Training Support
SQL/Database Reporting
Team Building, Leadership and Development

Technical Proficiencies

Environments	Windows 7/8, Linux - Fedora, Ubuntu, CentOS, MacOS, AWS Amazon Web Services
Servers	Windows Server 2008/2012, Internet Information Server IIS , Surgemail, LAMP, JasperServer, MS Exchange Server 2007/2010, Microsoft SQL Server 2005/2008, Windows SBS Server
Applications	Microsoft Reporting Services, MySQL, PostgreSQL, Crystal Reports, JasperServer iReport, Microsoft Visual Studio, MySQL Workbench, Adobe CS, DNN CMS, Microsoft Office Word, Excel, Access, Outlook, PowerPoint
Network	TCP/IP, DNS, Ethernet Cabling, Sonicwall Firewall
Hardware	Compaq, Dell and HP Servers, PC and Mac Workstations, PC peripherals printers, scanners , Network WAN / LAN resources

Professional Experience

Confidential

IT Director / System Administrator / System Analyst

Core Technologies: Microsoft SQL Server, MySQL Server, PostgreSQL GIS plug-in , MS Exchange, SurgeMail, Crystal Reports, Jasper Reports, PBX phone/voice mail system
Recruited to oversee and manage development and implementation of mission critical IT network that actively supports the single largest global network of commercial real estate brokerage firms. Provide hands-on management of database and systems administration for 400 offices in 54 countries, supporting 5K real estate professionals. Supervise software testing and quality control for in-house applications. Manage help desk functions, working with 3rd party vendors to resolve issues quickly. Interface with senior management to keep all stakeholders up-to-date on project achievements/milestones.

Key Achievements:

Play critical role in monitoring and maintaining multi-location environments and all network operations, including configuring and maintaining security devices, DNS and e-mail servers.
Serve as key resource in completing a variety of critical enterprise system integration projects, overseeing implementation of all IT security administration policies and help desk operations.
Credited for the successful release/deployment of hybrid database solution that exceeded management expectations and ensures all changes meet business requirements.
Coordinated and administered enterprise wide projects by managing entire project from initial planning to final deployment of innovative solutions, authoring custom reports as needed.
Built an impressive career of accomplishments, earing promotion to IT Director following successful tenures as System Administrator three years and System Analyst two years .

Confidential

Technical Support Specialist

Interfaced directly with clients in setting up telecomm equipment and troubleshooting VoIP services. Conducted on-site customer training and resolved issues to ensure smooth operations. Provided phone support for clients, tracked requests and documented solutions.

Key Achievements:

Documented and updated technical procedures to better identify and repair client systems.
Completed installation projects quickly and efficiently, building strong rapport with customers.

Confidential

LAN Software Migration Specialist

Recruited to lead and oversee migration of LAN system from mixed network environment to a more streamlined, consistent platform. Assisted clients in updating and migrating software resources and architecture processes ensured solutions met business needs and performed at defined levels. Worked closely with managers to meet project expectations, test plans and provide for user needs. Maintained communication with stakeholders, technical leads, and developers.

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