OBJECTIVES

Restructure Network Information Systems using Virtual OS Images and Application Packages to Save Time and Reduce Expenses.

Technical skill Summary

• Operating Systems: Windows 2008 Enterprise Server, Windows 2003 Enterprise Server, Linux Unbuntu 11.10 9.04, Windows 8.1, 7, Vista, XP, WinPE, MS DOS, NetWare 4.x/3.x
• Network Topologies: Fast Ethernet, Ethernet, Token Ring, Twinax
• Network Protocols: TCP/IP, IPX, NetBEUI, DLC
• Network Hardware: Routers and Switches from Cisco, Sonicwall, Netgear, Linksys, Cradlepoint, HP, 3Com, SMC NICs, Madge
• Servers/Computers/Printers Serviced: Wyse, IBM, Lenovo, HP, Compaq, Samsung, Toshiba, Dell, Gateway, Micron, Intel and Athlon Clones, Kyocera, Zebra, Lexmark, Cannon, Textronics
• Virtual and Packaging/Imaging Software: Citrix Xenclient, Appsense Manager, VMware Thinapp, VMware Workstation, Thinstall, Microsoft Application Virtualization and Softgrid, Windows Deployment System and Business Desktop Deployment, RIS,System Center Configuration Manager and Systems Management Server, Marimba, Winstall, Ghost
• Security and Backup Utilities: Unitrends, Symantec, McAfee, InnoculateIT, AVG
• Remote Software Utilities: Cisco VPN, RDP, Telnet, AnyConnect, DameWare, LogMein, ReachOut, PcAnywhere, Radmin,Terminal Server, Hyena, LanGuard
• Suite Products: MS Office 2013, 2010, 2007, 2003, MS Outlook/Exchange, Lotus Notes, Rumba for Host/Mainframe/ RightFax, Fax SR, Adobe, AutoDesk 2014, 2013, 2012,
• Database and Financial Applications: Oracle, Sybase ODBC, SQL Server, Crystal Reports/Info, Maxwell, PeachTree Database, Quicken, Quickbooks
• Other Utilities: WSUS, Deepfreeze, Public Access Computer Management
• Programming Languages: PowerShell, Visual Basic, OSD, Assembly, C, C , Pascal

Work experience

Confidential

Network Engineer/Server Administrator/Desktop Technician

• Supported Internet Connectivity over Multiple ISP Connections with Cisco Dual WAN Load Balancing Router, Microsoft VPN Server and Linksys switches.
• Maintained and Updated Windows 2008 R2 Servers and Exchange 2010 Server.
• Administration of Domain Active Directory, and Exchange Mailboxes.
• Configured DHCP, DNS and Domain Policies.
• Managed Symantec Backup Exec and LTO Tape Backup Retention System.
• Implemented Unitrends 822 Disk Backup System and RXDA Offline Archiving.
• Supported SQL 2008 Server and Oracle running Primavera Contract Management.
• Maintained DNS IP A and MX records using Internet Domain Name Services.
• Architect Remote Site Connectivity via Cell and Cable Technology.
• Installed and Managed Remote Site Routers and WIFI Connectivity.
• Coordinated Building Remote Offices with other Departments and Vendors.
• Implemented Paessler's PRTG Network and Server Monitoring System.
• Rolled out Lenovo, and Samsung Desktops/Laptops with Windows 7 Professional.
• Rolled out Sony Vaio and Microsoft Surface Pro 3 Tablets with Windows 8.1 Professional.
• Rolled out Apple iPADs with iOS 7 and 8.
• Desktop Technical Support for 80 Employee's and 40 Remote Sites.
• Created Network and Software Documentation and IT Restructuring Goals.

Confidential

OS and Application Package Engineer

Desktop/Network Technician

• Developed Virtual Application Packages utilizing Microsoft App-V 4.6 and Softgrid 4.2
• Designed Business Desktop Deployment OS images for multiple PC and Laptop models.
• Managed BDD Images and Application Packages using SMS and SCCM.
• Scripted Application and OS Image Installations using VBScript, OSD, Rif, Reg and Batch.
• Microsoft Active Directory Administration of User accounts, Group memberships, and Organizational Units.
• Desktop Support for 3500 Employee's using Wyse/Windows Embedded/XP.
• CAT5 Cable Management and Cisco Port Activation in Network Closets.
• Diagnose Cisco AnyConnect and VPN Client Issues.
• Utilized VMWare Virtual Machines for testing Softgrid/MS App-V Virtual Applications.
• Implemented New Applications and Upgrades with Project Managers into IT environment.
• Managed daily Microsoft App-V updates on SharePoint Web Site.
• Diagnose and Manage Citrix Xenclients and XenApp Groups.
• Diagnose Virtual Environments using Appsense Manager.
• Resolved Technical Issues in MS Office 2007/2003, Dictaphone, Oracle, Peoplesoft, Calysto, Visio, Callpilot, Tempus, Carelink, Crystal Reports, Encentuate single sign-on, Sentillion Single Sign-on, Essential Fax, RightFax, Kronos, McKesson HPM, Hummingbird NFS Maestro 2006, IDXRAD, Metriq, Mosaiq, IMPAC, Impath.
• Remotely Diagnose Field Offices using SCCM, SMS, RDP, Dameware, GoToAssist.
• Utilized Magic problem management database to close problem tickets and track projects.

Confidential

Desktop/Network Support Technician

Field Manager

• Desktop Support for 1100 Clients using Windows XP/2000 Pro at Cyberzone's.
• Supported Open Office, Public Access Computer Management Pac Manager , Yahoo, ICQ, MSN Messenger, Call of Duty, America's Army, Guild Wars, and Battle Field 1942.
• Utilized Deepfreeze application to lock desktop images preventing software modifications.
• Administration of Domain Group Policy's and local workstation Registry Restrictions.
• Managed and Deployed Desktop Images using Ghost and Disk Drive Duplicators.
• Coordinated with ISP's to resolve T1, Cable and DSL outages.
• Coordinated with Level 1 Technicians and Network Engineers to resolve Ethernet WAN/LAN, and VPN Sonicwall outages.
• Configured and Maintained over 90 TZ170 Sonicwall Network Configurations.
• Monitored Public WIFI Hotspot Networks using Pronto's OSS Access Control.
• Field Managed 21 Level 1 site Technical Contractors.
• Installed Network Infrastructure, Windows 2003 Servers, and PCs at new locations.