SUMMARY OF QUALIFICATIONS

• Fifteen years of experience in Telecom industry provide extensive training in:
• Network control and maintenance
• Network monitoring and reporting
• Network repair and testing
• Project management

WORK EXPERIENCE

Confidential

• Accomplishments: Subject Matter Expert in Asset tracking and management.
• Responsibilities include: Maintain MSC switching equipment including ALU 5e, 7750/7705 routers and related peripherals to ensure proper operation and compliance with company standards. Maintain NSN LTE network including updates to the MME. Respond to system alarms and outages as required to maintain system integrity.
• Troubleshoot and repair customers' call processing issues related to the switch. Analyze data and generate reports to assist in the resolution of outages. Monitor and perform translation changes associated with least cost routing, LERG updates, new dialing plans, routing tables, cell site and carrier additions. Support the planning, testing, and acceptance of PSTN trunk and backhaul growth, switch equipment growth, and hardware software upgrades. Oversee the installation and integration process, as well as onsite vendors. Provide support to the Network Operations Center NOC , Technical Support, System Performance, SS7, Information Systems IS , Network Field, and Data Services teams in evaluating system performance, resolving service issues and maintaining switch and data network performance/growth. Perform administrative responsibilities associated with spares inventory control, repair and return process, asset management, and change management. Integrate cell site routers into the network. Troubleshoot VLANs with various backhaul providers to ensure CSR integration. Complete cell site backhaul conversions from T1 to IPBH over TDM facilities.

Confidential

• Accomplishments: LTE Wave I II implementation. Lead on LTE Wave 2 CSR integration.
• Responsibilities include: Maintain Ericsson wireless base station equipment for optimum system performance for CDMA, EVDO, GSM, and LTE. Configure and install Alcatel-Lucent 7705 cell site routers as well as maintenance and troubleshooting. Utilize 5620 SAM for ALU router scripting and alarm monitoring. Respond to on-demand call-outs in a timely fashion to restore equipment to service within prescribed timeframes and ensure maximum system availability. Test, turn up, and troubleshoot T1 services. Acceptance testing of Ethernet circuits for birth certificates utilizing EXFO test equipment. Troubleshoot Ethernet circuits including VLAN issues. Perform duties in support of network expansion to ensure new and upgraded equipment is operating to meet performance criteria within prescribed timeframes. Sweep antenna lines for optimum performance. Verify azimuths and antenna tilts as well as troubleshooting customer complaints pertaining to their coverage. Installation of network equipment, carrier upgrade kits, as well as other channel elements to the BTS. Maintain cell site equipment for optimum system performance. Remote equipment includes BTS equipment, power bays, batteries, generators, microwave radios, antennas, Ericsson LTE equipment, Nokia GSM equipment, and other associated network equipment.

Confidential

• Accomplishments: Obtained CCNA certification. Participated in MPLS and OTNGN migrations.
• Responsibilities include: Responsible for the MSC network design of EVDO, IPBH, LTE, WDN, OTNGN, and COIN infrastructures. Engineering, design and implementation of all data network elements/systems for regional data networking and wireless data infrastructures. Participate in the planning, designing, staging, testing, and integration of system hardware and software. Write MOPs for implementation of configurations and maintenance on various Cisco routers and switches within the data network: including Cisco 10k, CRS, and MGX. Update routing lists, assign and turn up router ports. Work experience includes network and routing protocols MPLS, TCP/IP, BGP, RIP, EIGRP, LDP, SDP and OSPF. Maintained IP pools and allocating IP addressing. . Upgrade circuits for more bandwidth in areas exceeding comfortable percentage of usage. Troubleshoot various networking issues during implementation. XNG SME.

Confidential

• Accomplishments: Lead circuit audit with various vendors, contributed to saving the company 8m annually. Participated in a project to upgrade more than 800 Cisco locations for PCI compliance, which included hardware, IOS upgrades, and configuration changes.
• Responsibilities include: Procure, configure, and coordinate installation of routers, switches, data circuits, and voice services at new or re-locating retail locations. Build business cases to upgrade phone systems in our retail stores to VOIP. Oversee new installs in retail locations and manage the migration to Cisco VOIP. Utilize Cisco Unified Call Manager, Cisco UNITY voicemail system, and Cisco Customer Response Solutions IP IVR. Keep cabling vendors up to date with current cabling specs. Analyze electrical floor plans for determination of expected LAN/Voice drops to be placed, and coordinate those locations with cabling vendors. Manage WAN/telephone related cost, which includes auditing of current bills, and the orders to clean up any unnecessary expense. Validate all retail consumption inventories through billing and work with Accounts Payable to watch for unexpected changes in future billing. Represent WAN team through facilities projects when adding workstations and order equipment as needed. Control and approve telephone related cost at retail stores. Allocate expenses to business units across the company related to telephone cost. Programming of Nortel digital telephone systems PBX, upload software patches/updates as needed. Oversee data cabling bids/quotes, employ and follow up. POC for Software development team in creating web-based program WCIS. Wireless Circuit Inventory System

Confidential

• Accomplishments: Lead on Windstream circuit audit for wireless transport circuits.
• Responsibilities included: Order DS1 s, DS3's, OC systems and trunks in various markets for wireless transport traffic. Interact with various Telco/LECs and IXC's. Provide status and follow up to ensure firm install dates are received, and follow through to provisioning completion. Maintain wireless circuit inventory, conduct data integrity audits to control cost. Serve as liaison between transport engineers and Telco's to ensure orders are being processed correctly and in a timely manner. Meet quarterly with LEC service managers to ensure communication and delivery of facilities.

Confidential

• Accomplishments: Completed Phase II 911 compliance prior to deadline.
• Responsibilities included: Manage and complete deployment of counties for Phase I II wireless 911 services. This includes test and turn up of every cell site and sector within a particular county before deploying solution. Represent Alltel as the main point of contact for each county within my prospective areas. Head up complete project of deployment by making sure every cell site within that county is provisioned for 911, and that all parties involved are in line for the cut over. Verify cell data through web based cell site application, making sure any new sites are provisioned with 911 before approving for turn-up. Complete circuit orders for 911 trunks and submit to appropriate parties. Troubleshoot and test 911 trunks to ensure connectivity.

Confidential

• Accomplishments: Team leader providing training and providing support for colleagues.
• Responsibilities included: Call center environment. Complete order entry into three billing systems for business long distance customers. Provision long distance, toll free numbers, and accounting codes through-out various markets. Troubleshoot for long distance billing issues and making appropriate credit adjustments. Provide support and customer service for sales representatives in thirteen states. Communicate with underlying long distance carriers. Manually load ANI S into the ALD database. Work DCRIS errors to ensure proper billing. Analyze and compile information on large accounts, heading up account reviews. Create reports documenting provisioning process of accounts. Provide ALD training to new hires within my team. Manually handle Resporg process of TFN s