Information Technology Resume Profile

Core Competencies:

Professional Experience:

Confidential

Systems Engineer

Key Contributions and Accomplishments:

Streamlined Customer Backup Monitoring: Increased efficiency from 2.5 hour daily check to 5 minutes with extensive automation
Led total billable hours: Sustained a 2.5x billable hour rate compared to next highest engineer averaging 68 billable hrs per week
Professional Responsibilities: Managed, maintained and serviced 2,200 active endpoints using Kaseya
Professional Development: Installed, configured and maintained MS Server2008, Exchange 2010, OS X 10.6, Cisco ASA's and Allworks VOIP Certified.

Confidential

Information Technology Consultant

Managed active directory accounts, server patches, and upgrades across multiple locations.
Managed various areas of support including broadband connectivity, account provisioning, email Outlook, Entourage , Windows installation, configuration, and upgrade issues. Maintained and monitored support for the entire network.

Key Contributions:

Customer Support and Satisfaction: Installed and configured off site data back up system.
Professional Development: Expanded background knowledge in team leadership and responsibility for making company wide IT decisions.

Confidential

Information Technology Consultant

Managed broad range of installations, upgrades, roll-outs, and troubleshooting projects for Mac and Windows-based networks, with focus on increasing user mobility and safeguarding and maintaining compliant company data.
Prepared online training sessions using Adobe Captivate and assisted with production of the new website design.

Key Contributions:

Systems Upgrade: Improved stability and performance of system/network by upgrading to a unified company standard while adhering to compliance laws as well proven IT standards.
Application Implementation: Enhanced mobile remote access through installation and configuration of VPN, Remote Desktop, Mac Remote, PC Anywhere, VNC, and NetMeeting.
Disaster Recovery: Reversed prior history of single-drive data protection by implementing use of Norton Save and Restore to create redundant image from primary, to networked, to offsite storage units. Implemented industry standard disaster recovery procedures using Symantec Solutions.

Confidential

Information Technology Specialist

Technical support and network infrastructure for five Gannett offices in New York, Chicago, Los Angeles, and Detroit.
Managed and supported various companies within the Gannett offices such as USA Today, USA Weekend, Army Times, Gannett Offset, Captivate, Supported Sales, Marketing, Circulation and Research.
Implemented new technical solutions and maintained all site service and support contracts.
Managed broad range of installation, upgrade, roll-out, and troubleshooting projects for Wintel and Mac networks, with focus on computer/network systems running AS/400 customer billing software within Circulation and Finance departments.

Key Contributions:

Systems Upgrade: Improved stability and performance of system and network by upgrading operating system's from 1998, to 2000, to XP saved all customer data on existing PCs, built new computers, migrating existing applications, and customizing configuration settings.
Application Implementation: Enhanced remote access through installation and configuration of VPN, Remote Desktop, Remotely Anywhere PC Anywhere, VNC, and NetMeeting.
Disaster Recovery: Primary Back-up technician to maintain rotating offsite and onsite tape back-ups for New York Operations Center. Established full-range of end-user and operational policies from virus control to disaster recovery.