TECHNICAL SKILLS:

Skills: Basic Programming, C#, VB, IIS, Unix, Linux, Protocols (SS7, ISDN, H323, SIP, SCCP, MGCP, RTP, DHCP, WINS, DNS, VoIP), Wireless, Lan/Wan, Routing (OSPF, IGRP, rip, BGP, EIGRP, IS - IS, ATM, frame-relay, DSL, broadband, cable-modem, Soft-Switch/Gateways, Routers, Switches, Telephony Switches, DXC's, STP's, backups, Servers (Dell, HP, Compaq and many more).

WORK EXPERIENCE:

Confidential, Richardson, TX

SCCM - Intune Engineer

Responsibilities:

• Provided Premier Level 3 Support to Microsoft Premier Enterprise customers.
• Installed, Configured, troubleshooted customer problems until issue was resolved.
• Gathered customer logs, network traces, screenshots, and other info that was related to the customer issue.
• Reviewed customer data, researched customer issue, tested customer issue in the lab, researched customer issue, and provided solution to customer issue.
• Solutions supported - MDM - Mobile Device Management for Mobile Phones - Apple IOS/PC MAC’s, Android, Windows Phones/Windows PC Management, O365 Exchange Prem/Online, Active Directory, DNS, Vmware, Hyper-V, Windows Servers OS (2003,2008,and 2012), and Windows Client OS (Windows 7, 8, 8.1 and 10)
• Installed, configured, and deployed policies/compliances to phone applications in order to protect corporate data and security.
• Microsoft Cloud Platform - Azure Virtual Machines, Azure Active Directory, SCOM - OM Operation Manager, O365 PREM/Online
• Network Protocols - DHCP, DNS, SIP, Routing protocols and many more

Microsoft Premier SCOM Engineer

Confidential

Responsibilities:

• Provided Premier Level 3 support to Microsoft Premier Enterprise customers.
• Installed, Configured, troubleshooted customer problems until issue was resolved.
• Gathered customer logs, network traces, screenshots, and other info that was related to the customer issue.
• Reviewed customer data, researched customer issue, tested customer issue in the lab, researched customer issue, and provided solution to customer issue.
• Troubleshoot all aspects of SCOM effectively and understood the product configuration, flow and logging in detail
• Knowledge of System Center Operations Manager
• SQL Database concepts and familiarity with TSQL queries like Select Update statements and Relational Database Management system concepts.
• Windows Server Operating System knowledge “Core terminologies”
• Worked with VBScript, SNMP, batch scripting, PowerShell and Transact-SQL development.
• Strong working knowledge of Windows server Operating System, clustering, SQL, VMI and IIS.
• Strong working knowledge SCOM 2012 & 2012 R2
• Working knowledge in WMI and WQL queries
• Active Directory and networking concepts such as TCP/IP and other networking and communication protocols and services: DNS, SNMP, SMTP, HTTP
• Knowledge of design, implementation, maintenance, and operation of all aspects of SCOM’s
• Root & Peer Management servers.
• Audit collection Service.
• SCOM Agent deployment.
• SCOM Config Generation.
• Gateway and Agent cert based communications.
• Operations Manager DB and Operations Manager DW data retention and grooming.
• SCOM Reports.
• Microsoft Management packs, Windows operating System, Exchange 2010 and 2013, SQL All versions and Share Point and SCCM MPs.
• General knowledge in SCOM PowerShell, XML, Sysinternal Tools, SCOM ACS, Management pack review in XML, Unix / Linux Basic Operations, file system, and basic admin level.
• Broad-based technical knowledge of network, environmental, hardware, storage, operating systems and applications.
• Customer-service experience (service-industry or non-technical field acceptable).
• Excellent analytical and problem-solving abilities.
• Ability to efficiently prioritize and organize competing work demands with little oversight.
• Strong working knowledge of Internet networking technologies and principals including TCP/IP and DNS.
• Proven ability to absorb, master and leverage emerging technologies.
• Broad working knowledge of Microsoft platforms and technologies including IIS, SQL Server and Exchange.
• Working knowledge of VBScript, SNMP, batch scripting, PowerShell and Transact-SQL development.
• Working knowledge of Windows server Operating System, clustering, SQL, VMI and IIS.
• Working knowledge of virtual technology (Vmware and Hyper-V)

Microsoft Premier Network Engineer

Confidential

Responsibilities:

• Install, configured, and monitored Microsoft Windows Server/SQL Server/Client network, Active Directory, Vmware, and Hyper-V.
• Performed Network traces, gathered log files (trace files and log files), analyzed the log files, and found solution for customer problem.
• Provided Premier Level 3 support for Microsoft Premier customers and worked on customer cases until issue is resolved.
• Supported protocols - DNS, DHCP, IPv4/IPV6, and HTTP, and more.
• Microsoft Cloud Platform - Azure Virtual Machines, Azure Active Directory, SCOM - OM Operation Manager, O365 PREM/Online
• Working knowledge of virtual technology (Vmware and Hyper-V)

Confidential, Dallas, TX

Systems Engineer

Responsibilities:

• Implement, design, install, test, configure, and trouble-shoot VoIP Soft-Switches, Telephony Systems, Lan/Wan networks, Microsoft Solutions (Client OS, MS SQL Server, Server’s, Active Directory, DNS and DHCP), and the Network Infrastructure (DS3, DS1, DS0 etc).
• Responsible for opening internal/external trouble tickets, analyzed network traffic, and established interconnect between VoIP carriers.
• Responsible for establishing interconnect between SIP, H323, SS7, ISDN (many more protocols) protocols and troubleshooting of them for keeping proper signaling also worked on several protocols such as UDP, RTCP, RTP, DNS, DHCP, ATM, and Frame Relay etc.
• Install, upgrade, trouble-shoot, and test software on CISCO (routers, switches; CUCM Call Manager), Microsoft Servers (Windows Server 2K/2003/2008, Database Sql 2000/2005, Win XP/Vista, Win NT, and applied Group Policies), F-5, Fiber Systems, Hyper-V, Vmware, EMC Storage, IBM-SAN, and NetApps Storage systems.
• Performed backups and restoral on various platforms.
• Proficient in Linux and Unix operating systems.

Confidential, Richardson, TX

Network Engineer

Responsibilities:

• Installed, tested, configured, and trouble-shooted internal and external networks.
• Protocols (IP, rip, atm, isdn, ss7, inband, frame-relay, and various telephony protocols).
• Performed test and integration with inside/outside vender platforms.

Switch Engineer

Confidential

Responsibilities:

• Installed, tested, configured, and troubleshooted all kinds of telephony platforms, IP platforms, Legacy Platforms, and Billing platforms.
• Performed test, integration, and analyzed data on next generation platforms.
• Documented and submitted changes to upper management on software bugs and problems that was found during different testing phases.
• Scheduled rollouts for software upgrades, patches, and any new fixes that needed to be installed.
• Provided internal and external field support on Telephony systems, legacy systems, and IP systems.

Confidential, Plano, TX

Systems Technician

Responsibilities:

• Installed, Wired, tested, configured, and troubleshooted telephony systems.

Confidential

ATE Engineer

Responsibilities:

• Test, debugged, and troubleshooted PCB boards and fixed all related problems.
• Inspected and verified systems passed Quality Control Specs