PROFESSIONAL SUMMARY:

• IT Professional with twenty years experience
• Demonstrated success leading teams in successful enterprise deployments
• Hands-on style in delivering complete solutions from specification to delivery
• Design Single Point of Contact Service Desk Solutions
• Provide vision for key infrastructure projects including disaster recovery, system monitoring, and virtualization
• Certified ITIL Foundation IT Service Management
• Planning and budgeting IT projects focusing on cost savings and budge reductions
• Senior Systems Administration of various UNIX and Linux Platforms
• Leadership skills, training and team motivation
• Project management, presentation and facilitation skills

EXPERIENCE:

Confidential

ITIL Process Specialist Contractor

• Developed Request Fulfillment Machine/Run Book Flowcharts for Desktop Services Department
• Developed Problem Management Machine/Run Book Flowcharts for Desktop Services Department
• Problem Manager, Request Manager, Change Manager, Release Manager
• Restructured Categorization for Request fulfillment within Ticketing System CA
• Restructured Categorization within Ticketing System for Service Desk CA
• Designed Service Catalog for Desktop Services
• Developed Routing Matrix for Service Desk, L2, L3 and Engineers
• Automated Change Management Reports for weekly meeting
• Automated Problem Management/Incident Management reports for weekly metrics
• Conduct Change Management, Problem Management and Request Management meetings
• Problem Coordinator/Quarterback for all show stopper Problems/Incidents for Windows 7 rollout
• Tested Xtraction Software Product Reporting Tool
• Developed Metrics for all ITIL Processes
• Developed Processes for Data Trending Analysis

Confidential

Incident Manager L1, L2, L3 /Release Manager

• Release Manager: Manage all aspects of the end to end release process for various rollouts listed below:
• Manage and Lead Company Acquisitions Onboarding from Equipment Refresh Email Perspective
• Manage and Lead Service Desk supporting 1000 Customers throughout United States and UK
• o Companywide Laptop and Desktop Refresh Project
• o Companywide Microsoft Visio 2010 Upgrade
• o Companywide Symantec Virus Installations/Upgrade
• o AutoCad for Engineering Team
• o Domain Migration AboveNet to Zayo Domain aprx. 500 users
• Activities Included: Documented policy and planning, coordination of test environments, created reports for Management on progress/issues, Ensured proper training materials and communication to staff, updated knowledge management system, asset management systems, QA/QC
• Coordinated WSUS Environment plan/schedule Windows Updates and created Patch Management Plan
• Created Incident Management Policy/Procedure for Service Desk utilizing ITIL Best Practices
• Assisted in creation of Master IT Security Policy and operating standards for Company
• Developed Best Practices for creation of effective Dashboards
• Contributed in creation of Service Models and CIs
• Contributed in redesign of Sales Force Service Desk Ticketing Queue
• Assisted Infrastructure Team with Network/Application Monitoring via BMC Patrol and BMC Proactive Net
• Assisted Vice President with Information Security Policy Documents
• Manage Department Budget

Confidential

Incident Manager/Sr. UNIX Administrator

• Manage and Lead IT Department including Service Desk supporting 400 users in local and remote locations
• Release Manager Effectively planned and rollout out various products handling all aspects of release:
• Research New software from gathered requirements from Business Units
• Build test environment/installed
• Present software, requirements to Management
• Develop rollout plans with timelines, milestones, etc. MS Project Plan
• Prepared training materials/documentation/instructed classes
• Update/maintain asset management system, CIs and relevant KBs
• Change Manager Implemented and Coordinated Change Management System via Footprints
• Research, Develop and Implement all new software projects for Corporate Hudson Health Plan including:
• Virtualization Products Sever level and Desktop VMware, Pano Logic , Virus protection, Imaging Utilities, Data/Email Encryption, Windows 7, UNIX/Linux
• Manage and Coordinate all Rollouts for Enterprise Operating Systems and Software Windows 7, XP, MAC OS, All Adobe Products, Macromedia Products, MS Office 2003, 2007 2010, Symantec Endpoint
• Designed and Implemented Single Point of Contact Service Desk, Asset Tracking, Inventory Control via Footprints/AMP utilizing ITIL Best Practices
• Designed and Implemented System/Application Monitoring System via BMC ProactiveNet and BMC Patrol
• Responsible for Patch Management and Windows Updates for Desktops via WSUS and Numara AMP
• Responsible for Departmental Budget focusing on cost savings and budget reductions
• Coordinate and Plan all End-User Training for IT Related Products including creation of Manuals and Handouts
• Designed work flows, IT policies/procedures, SLAs and assist other departments in doing so
• Automation of company forms, templates, including confidential Human Resource Documents
• Designed Work Flows, IT policies/procedures, SLAs and assist other departments in doing so
• Build Servers for testing prior to production use Windows 2003 2007, Red Hat ES4, Fedora Core, Ubuntu, AIX
• Implemented and mange 24 x 7 system support
• Serve as Mentor/Trainer to IT Staff

Confidential

Sr. Systems Analyst Performance Monitoring/UNIX Administrator

• Responsible for Enterprise Wide Company's Monitoring Structure Over 300 Servers Windows, UNIX/ Linux ,Routers, Switches, Firewalls, DNS, Telephone Systems, Air Conditioners, UPS Systems, Applications
• Responsible for all research, testing and recommendations on all Server/Network related monitoring software
• Created Technical Diagrams using Visio and Photoshop of Data Center Modem Banks, Servers, Consolidation Projects, Past, Present and Proposed Schematics
• UNIX Administration on Various Flavors of UNIX OS
• Researched, tested and provided detailed documentation for Backup Solutions for Enterprise Wide Backups
• Assist Disaster Recovery Team in gathering information for LDRPS System, Implementation and Planning for Failover to our Co-Location Site

Confidential

Sr. Systems Support L3 UNIX/Windows Administrator

• Managed, controlled and operated company systems, data centers, and applications to meet business needs 24 x 7
• Resolved and documented daily issues on Windows, SUN, HP-UX and AIX platforms
• Resolved and documented alarms from BMC Patrol
• Responsible for Backup jobs on Veritas NetBackup
• Supervised Team to Achieve Goals in accordance with established policies
• Provided guidance and mentoring to IT Service Desk
• Acted as Advisor to IT Server Team resolve operational and/or Technical Problems
• Performed Daily Application Health Checks
• Change Management Responsibilities using vSmart Change
• Veritas Cluster and MC Service Guard Administration

Confidential

Incident Manager L2, L3 /Sr. UNIX Administrator

• Managed Service Desk Supporting Local and Remote Locations Windows and UNIX
• Responsible for 15 HP-UX Servers Administration, Patch Management, Daily User Issues, Upgrades
• Supported Various Software and Database applications on UNIX Oracle, AutoSys, Patrol, Omniback
• Responsible for entire Backup Schema/Design and Implementation Including Creating Jobs and Tape Rotations
• Monitored and Coordinated BCV's Business Continuance Volumes EMC's copying of data/advanced mirroring technique for backup and synchronization of data
• Created Ignite tapes Ignite UX File System Backups on HP-UX via make recovery and Ignite Servers
• Responsible for Implementing and Managing Company Monitoring via BMC Patrol
• Built lab to test corporate wide consolidated backup system for Windows and Unix platforms with objective of reducing costs 50 and more efficiently utilizing staff
• Daily usage of AutoSys, including converting Cron jobs, creation of new jobs, problem solving and resolutions.
• Trained staff of 11 on: Omniback, Autosys, Patrol, and UNIX including preparing all documentation and training materials.

Confidential

UNIX Administrator

• UNIX administration on HPUX, Solaris and AIX Systems patch management, LVM, user accounts, printers
• Installed, upgraded, and monitored Company Systems UNIX and Windows Platforms via BMC Patrol
• Responsible for installing and configuring Samba on UNIX platforms HP-UX, Solaris, AIX
• Responsible for backups on Tivoli Storage Management System TSM on AIX UNIX platform
• Worked Closely with Oracle Developers to insurance Proper System Performance and Space Utilization
• Change Management utilizing Tivoli Change Management and Configuration Module

Confidential

Sr. System Support L3 /UNIX/Windows Administrator

• 24-hour hardware/database support for 55 Daily Newspaper sites and 75 weekly publications on UNIX/ Windows
• Account Management for 7 regional accounts throughout the United States and Canada
• Created and maintained user/email accounts, troubleshooting printers lpadmin, HPJet Direct, Bootp Services ,
• monitoring backups and monitoring disk space. Managed software using SD-UX.
• Created and modified DNS entries
• Supervised/Created Backups via HP OpenView Omniback II 3.x 4.x for Company Wide Backups of Databases
• Assisted in troubleshooting and resolving local and wide area network issues
• Responsible for documentation of UNIX procedures for Support Desk Staff
• Responsible for all monthly Help Desk Statistics of Help Desk Staff to be presented to Management

IT SYSTEMS/SOFTWARE EXPERIENCED WITH:

UNIX/Linux HP-UX, Solaris, AIX, Red Hat, Ubuntu, Fedora Core, SuSe , Windows Server NT 4.0, 2000, 2003, 2007, 2008 , BMC Proactive Net, BMC Patrol, BMC Remedy, BMC BladeLogic, VMware Workstation 7.1, Pano, PGP Encryption, Double Take Replication Nagios, HP OpenView Omniback II 3.X 6.X Data Protector , Tivoli Storage Management, Veritas NetBackup, Platinum Autosys 3.4 for UNIX, Samba, Symantec Ghost 8.0-11.0, Numara Footprints, Numara AMP Software/Patch Deployment, Change Management, Numara Track-IT 7.0 8.5, Sales Force, CA Service Desk Manager, CA Xtraction, WSUS, Active Directory/Group Policy, all MS Office products and versions, all Adobe/Macromedia products and versions, Windows 7, XP, 98, 95, 3.1 MAC, AS400

GRAPHICS DESIGN SOFTWARE EXPERIENCED WITH:

Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Premier, Adobe After Effects, Adobe ImageReady, Adobe Dreamweaver, Adobe Flash, Poser Pro 2012, Autodesk Maya, Autodesk 3ds Max