Objective

To obtain a position as a Systems Administrator / Network Engineer

Skills

Blackberry Enterprise Server

Professional Experience and Work History

Support Analyst

Confidential

• Microsoft Hyper-V with failover clustering setup
• Systems Engineer Confidential
• Active directory and Group policy troubleshooting and support.
• Certificate renewal
• Office 365 support
• Microsoft Exchange and Outlook support
• Establish new network environments
• Line of Business application support
• Dell Equallogic and EMC ISCSI storage and configuration
• Windows domain and Exchange Upgrades and migrations
• Switch deployment
• Office 365 setup
• Dell Sonicwall and Cisco ASA configuration and implementation
• Symantec Backup Exec in Virtual Machine environments
• Desktop Support and Line of Business application support
• Windows Small Business Server Migrations
• Line of Business application support
• Spam and Anti Virus implementation
• Android, Iphone, and Blackberry support

Systems Engineer

Confidential

• Windows server support in a domain environment
• Line of Business and Desktop support
• Server migrations
• Router / Firewall deployment and support
• Customer documentation
• Mobile device support

Systems Engineer

Confidential

• OWA, OMA, and Active Sync Troubleshooting and deployment
• IIS and SSL certificate security
• Troubleshooting and administering exchange public folders and email issues.
• Support of end users with system performance and outlook issues.
• Troubleshooting and resolving active directory site replication.

Systems Engineer

Confidential

• Creation of point to point VPNs between company sites and remote VPNs so end users can access company systems securely. Also with Netscreen SSG firewalls.
• Ordered and built servers with Raid making sure that client has the necessary tool for their business.
• Supported end users with virus removal, network, and application issues.
• Set up terminal server with applications so end users can access company systems remotely.
• MS SQL back end migration with application support. Supporting specialized applications and mapping them to their respective databases. Creating database maintenance plans.
• Troubleshot and resolved LAN speed issues, finding the point of failure the local network.
• Supplied network documentation with network diagrams.
• Built server racks with cable management.
• Troubleshot and resolved exchange 2003 and 2007 issues which involved external devices and port forwarding or one to one NAT.
• Set up SSL device for clientless remote connectivity so end users can access company system systems from any PC securely.
• Assess network security on firewalls as well as servers.
• Troubleshooting client backups and assisting backup policies.
• Ordered and built servers with Raid making sure that client has the necessary tool for their business.
• Supported and assisted clients in domain migration. Troubleshooting and resolving issues with MS Active Directory. Transferred and seized AD roles where necessary.

Security Analyst

• Working with a team to monitor Netflow and Active Directory data from Bank of America's LaSalle bank acquisition. Searching for anomalies in user behavior based on certain criteria and reporting incidences for further investigation.
• Creating and merging SQL tables from Netflow, static information, and MS Active Directory to gain an understanding to what a certain user maybe trying to access.
• Frequently updating and changing workflow diagrams in MS Visio after team meetings which is important for other departments to gain an understanding of my department's processes.

Systems Administrator

Confidential

• Ordering and building new HP and IBM servers
• Setting up a WSUS Windows server update services server so all desktops and laptops are updated with the correct and latest Windows and Office patches.
• Speeding up and designing internal network with Cisco 2950 Catalyst switches.
• Creating Vlans and assigning them to various departments and functions as needed.
• Connecting remote offices through VPN, using Cisco 506 and 515 PIX firewalls.
• Active Directory site replication Troubleshooting
• Enforcing Policies on to Desktops with GPOs for example: Corporate Wallpaper, use of shared drives, removal of certain windows functions
• Implementing and troubleshooting roaming desktops through Microsoft Active Directory.
• Set up of Microsoft Exchange 2000 with upgrade to 2003.
• Implementing necessary scripts in order to keep Exchange server uptime at an optimum. Automating the deletion of bad mail.
• Keeping up to date documentation and Visio diagrams
• Integration of RIM Blackberry Server to Exchange Sever 2003 with handheld support.
• Securing the internal network and increasing employee proficiency by blocking certain Websites. This involved implementing a Websense server.
• Setup of Symantec and Trend Micro antivirus servers. Implemented Clearswift Mimesweeper in a firewalled DMZ zone in order to reduce the amount of spam in mailboxes.
• Perform daily backups and provide disaster recovery plan. This involved retiring mature tapes, keeping certain tapes in rotation off site and having the necessary documentation in place.

• Maintaining remote offices. Troubleshooting active directory, Lan/Wan connectivity, desktops, and phone system.
• Applying a Subnet schemes
• Integrating VOIP system to Windows based network.
• Coordinating and managing ISP cut overs and new set ups with phone vendors and ISPs to establish new remote offices
• Integrating local Subnet and Active Directory with a much larger network. Working with a larger team to ensure that active directory replication is running at an optimum.
• Implementing and troubleshooting network printing. Which often involved speed, spooler and user education
• Devise a system for warehouse staff to take inventory with the use Intermec Scanners and secured wireless Access Points on an allotted Vlan.
• Setting up a Track-it server in order to keep track of IT Assets, Licensing, and Inventory
• Designing and implementing a disaster recovery plan with Veritas backup exec

Desktop support Analyst

Confidential

Duties Include:

• Supporting end user on the phone remotely.
• Logging calls while building a knowledge base, Troubleshooting Printing, network, and application issues.

Field Technician

Confidential

Duties Include

• Assisting the UPS IT department in the role out of their Worldship program in client locations
• Teaching end user how to use and ship with the new program
• Transferring databases from to the new program, editing CSV files
• Maintenance of client hardware.
• Keeping inventory of hardware.
• Removing viruses from client machines