IT Analyst Resume Profile

OBJECTIVE

Responsible and challenging position in the information technology arena focusing on network support, technical software support or software/hardware testing. The chance to contribute my problem solving skills, customer service skills and testing ideas to make sure the best support is provided to end users.

PROFESSIONAL EXPERIENCE

Network Administrator

Confidential

Provided software and network support to Federal Aviation Administration personnel in Des Moines, Waterloo, Cedar Rapids and other Mid-Western sites.
Perform software, hardware and network upgrades, including Active Directory.
Administration of Novell NetWare, Windows 2000 and Windows 2003 Servers.
Provided training for new versions of proprietary software.
Other duties include developing web pages for presentations, VB Script writing, making recommendations for hardware and software purchases within the Two Rivers Hub
Software and Networks familiar with include Novell 5.X, Windows 7, Windows 2000, Windows XP, Windows 98, Windows Server 2000 and 2003, Lotus Notes, Active Directory, Microsoft Office 2000, 2003 and 2010, CruX proprietary software.

Network Administrator

Confidential

Provided software and network support to Federal Aviation Administration personnel in Des Moines, Waterloo, Cedar Rapids and other Mid-Western sites.
Perform software, hardware and network upgrades, including Active Directory.
Administration of Novell NetWare, Windows 2000 and Windows 2003 Servers.
Provided training for new versions of proprietary software.
Other duties include developing web pages for presentations, VB Script writing, making recommendations for hardware and software purchases within the Two Rivers Hub
Software and Networks familiar with include Novell 5.X, Windows 2000, Windows XP, Windows 98, Lotus Notes, Active Directory, Microsoft Office 2000 and 2003, CruX proprietary software.

IT Analyst

Confidential

Administration of select volumes on Novell NetWare servers and Windows NT Servers.
Provided second level technical support to internal customers for Microsoft Outlook, Microsoft Office Suite, internet/intranet, mainframe connectivity, and remote dial-in connectivity.
Tested new products for use in the Principal environment, focusing on electronic mail solutions including Microsoft Outlook, Lotus Notes and Fischer TAO product.
Assisted in recommendations for electronic mail solutions and in the training of other technicians to support electronic mail.
Provided support to first level technicians and assist with their phone queue as necessary.
Other duties include: VB Script writing. Corporate IT contact for Macintosh issues, contact for Microsoft Premier support to report reproducible bugs in Outlook and technical support for Principal users in person and by phone.
Software and Networks familiar with include: Novell 4.X-5.X, VB Script, Microsoft Outlook, Microsoft Office Suite, Netscape, Internet Explorer, HTML, Microsoft Exchange, Windows 2000, Windows NT, Windows 95, Windows 98, Windows 3.1, Macintosh System 6.0-9.0.

Senior Technical Advisor

Confidential

Served as assistant manager for Support department for the last 2 years of my tenure.

Provided technical support to customers for electronic mail software on Macintosh and Intel platforms, diagnosed and resolved the issues both on the phone and on site, resolved support escalations from first level technicians.
Assisted the quality assurance team with special testing projects. Assisted sales staff with technical sales issues.
Provided departmental training on products.
Software and networks familiar with include: QuickMail, QuickMail Pro Post Office Protocol 3 client , Apple Internet Mail Server, QuicKeys, Claris FileMaker Pro, Microsoft Office, Macintosh System 6.0 7.5.2, Windows 95, Windows 3.1.X, Novell 3.1.2, Adobe PageMaker and others.

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