Systems Administrator Resume Profile

OBJECTIVE: Seeking a career opportunity in Application Support with an interest in Systems Administration.

PROFESSIONAL EXPERIENCE

Lead Systems Administrator

Confidential

Troubleshoot software issues and system failures for the AM2000/JAGUAR Healthcare Billing System.
Create and close tickets
Identifies trends and source of problem s , and recommends/initiates corrective action.
Provide internal support to Development and QA teams.
Complete Testing during downtime, and duplicate issues.
Create New User Accounts, complete installs/Windows Updates.
Submit emails once issues are resolved to all internal and external users.
Run Reports for Vice President

Lead Systems Administrator of Application Support

Confidential

Create New User Accounts, Unlock accounts, complete Installs/Windows Updates.
Exchange Backup Tapes to the Server, Reconfigure laptops/desktops when needed.
Submit emails once issues are resolved to all internal and external users.
Troubleshoot software issues and system failures for the AM2000/JAGUAR Billing System.
Identifies trends and source of problem s , and recommends/initiates corrective action.
Testing and evaluating.
Create and close tickets.
Rebuild laptops when needed

Help Desk Support

Confidential

Answer incoming calls for government and vendor users.
Assist users with issues concerning the CCR, Fedreg, FBO, CFDA, eSRS websites.
Assist with Web Chat, and Web Form, and emails.
Search for Government Contracts or Programs for users.
Track and report into database all communications received from end users.
Assist with password resets, invites, Linking Duns Number assist with pending grants, contracts, and reports.
Escalate issues to Tier 2 using ticket system when needed.

Customer Care/Finance Specialist

Confidential

Respond to incoming calls for Sprint/Nextel customers.
Received 100 award
Process bill payments go over bills with customers, and set up payment arrangements.
Provide value information about the company's products and services.
Perform swaps, change bill cycles, manual programming and handle tech issues for customers.
Upgrade services change phone numbers for customers, place orders for equipment.
Equipment return, create cases, tickets, and assist in some technical issues.
Customer Care troubleshoot Blackberries.
Apply credits to account when needed, set up change request forms for credit card/ checking account.

Sales Engineer/Concierge

Confidential

Provide an excellent customer service experience in a great high end casual-dining atmosphere for more than 20,000 members and guests.
Exceeding members and managers expectations while maximizing sales and profitability.
Build constructive and effective relationships with both top- level managers and members of the country club.
Greet members with a smile answer incoming phone calls, direct calls to different departments, page different employees.
Open area, place bread baskets and butter on table.
Take remembers orders, clean up area, set up bar area, serve members cocktails, and ring up tickets.

Computer Lab Assistant

Confidential

Check computer labs, make sure students abide by University rules.
Manage different computer labs, assist students with different computer problems.
Operate printers keep full of paper/ink, clear paper jams.
Set up desktops, load new software uploading/downloading/scanning.
Complete inventory on all desktop computers/printers/scanners.
Make sure all classrooms are locked by a certain time and projectors are turned off.
Responsible for installing PCIe's, and window applications.

SKILLS /TECHNICAL COMPETENCIES

Customer Service 8 years , type 40WPM or more
6 years' experience in Help Desk and Technical Support
Operating Systems: Windows XP, Vista, Windows 7, Windows 8
Microsoft Office: PowerPoint, Excel, Access, Word, Publisher, Outlook, Project, Visio
Remote access software: Bomgar, LabTech, Lync Screen Share
Unix commands, Software Deployment, Windows Configuration, Active Directory Active Roles
Right Now Ticket System, TrackIt, and TestTrack, and Connect Wise
AM2000 and JAGUAR Billing System Healthcare
Government grant systems/contracts knowledge CCR, eSRS, FedReg, CCIS, CFDA, and FBO
CSM System, Ensemble System, Knowledge Base Management System
SQL, Visual Studio, HTML, FrontPage, COBOL, and C