Audio Visual Technician/Coordinator Resume

SUMMARY

Over 18 years of progressively greater responsibility encompassing Telepresence, Unified Communications, and audio visual technologies
Top notch communication and client interaction skills, focusing on diplomatic solutions to a broad range of problems
Able to lead personnel and efficiently meet required operational objectives
Extensive troubleshooting skills to resolve a wide variety of video conferencing and audio visual problems
Ability to develop and present training programs for both technical and non - technical users
Cisco Network Certification (CCENT)
Former holder of CTS certification
Management and support of Cisco Telepresence infrastructure, Bridges/MCUs, VCS-C, and VCS-E
Familiar with Cisco UCS, CUCM and related systems
Knowledge of SmartBoard displays and systems
General knowledge of Cisco AppSpace, and BrightSign digital signage products

PROFESSIONAL EXPERIENCE

Audio Visual Technician/Coordinator

Confidential

Responsibilities:

Direct daily coordination of all audio visual and video conferencing systems
Daily monitoring and maintenance of video and AV infrastructure
Projector management assistance for room renovation and system upgrades
Schedule coordination of all conference rooms and team rooms
Direct interaction with all levels of users, providing level 2 and level 3 support

Video Telepresence Engineer

Confidential

Responsibilities:

Installation and upgrade of new and existing telepresence and unified communications systems
Direct hands-on deployment of hardware and software upgrades, including troubleshooting and testing of telepresence systems
Configuration of video telepresence systems for integration with infrastructure
Personal interaction with end users, providing technical training and instruction
Extensive troubleshooting covering a broad range of telepresence, unified communication, and audio visual technologies
Ability to assess existing video systems, and recommend upgrades to improve and enhance capabilities and performance

Video Conferencing Engineer

Confidential

Responsibilities:

Operational support and technical oversight of video infrastructure and endpoints
Scheduling, management and monitoring of Cisco Telepresence bridge
Remote management of distributed endpoints to include testing, troubleshooting and problem resolution
Planned system upgrades and proposed written technical solutions

Video Conferencing Engineer

Confidential

Responsibilities:

Direct management and oversight of video conferencing infrastructure, endpoints, and desktop VTC systems
Planning and design for additional video conferencing system expansion
Daily end user support, and troubleshooting of both AV and VTC systems
Conduct site surveys for new installations that client needs and requirements
Providing daily project tracking and updates to government officials
Direct interaction with clients to provide desk-side VTC support, troubleshooting, and problem resolution