Systems Engineer Resume Profile

Confidential

Responsible for all technical aspects of the business
Operational and management responsibility for Customer Implementations, Support, Account Management, Project Management, Development, and Internal IT duties.
Staff includes 16 internal employees and 6 off-shore developers.
Direct Reports include support manager, implementation manager, and development lead.

Current Duties include:

Architect and manage the entire development lifecycle for the flagship STADIS product.
Oversee and manage all STADIS implementations.
Provide Technical Sales Support and meet with executives in Major League Baseball, NBA, NFL, NHL, MiLB, and NCAA organizations.
Manage Implementation staff for Retail and Food and Beverage application deployments Manage Support staff and set support policies.
Manage Development staff and oversee custom software development projects.
Monitor and Maintain internal systems, servers, and applications.
Develop and maintain internal billing systems.

Confidential

Consultant

Self-Employed consultant performing work for various customers, contracting on several small network tasks, but mainly provided the basis for the STADIS product line at IMS see International Micro Systems, above .

Confidential

Senior Systems Engineer

Responsible for Windows Infrastructure at the local branch of 500 users as part of the Global Windows Enterprise.
Migrated Global Novell Netware to a Windows environment.
Participated in Global PC and Server Conferences to chart desktop and server strategies.
Managed the server backup strategy working with operations.
Managed Local Security, users, and rights within the global framework.
Worked in a team of 3 to manage a global document management system application.
Provided infrastructure and management for global system with locations in PA, NY, CA, London, Tokyo, and Singapore.
Migrated system through multiple versions of MS SQL Server and Document Management releases.

Confidential

Senior Microsoft Support Engineer

Provide Level 1 and Level 2 Support to customers for all Microsoft Server technologies including:
Microsoft Servers and Networks
Microsoft SQL Server
Microsoft Exchange
Microsoft SMS
Also served as Level 1 support for Novell Netware and Banyan Vines support when necessary.
Responsible for call management with customers on all support issues as well as timekeeping and billing customer issues outside of normal support structure.
Responsible to attain and maintain current certifications in Microsoft Server Technologies.
Installed and maintained a new call-management system using MS SQL Server as well as planning and configuration of email routing application to work with call management system and Banyan Vines mail.

Confidential

Senior Network Operations Engineer

Working in a group of 4 network administrators, primary responsibilities included:
Maintaining a 2000 user Microsoft OS/2 network environment with connectivity to IBM Mainframes and various Unix Servers.
Migrating the network environment to a Windows NT 3.51 Server Network.
Maintained Users and Security Groups for all File and Print Sharing Access Points.
Provided Storage planning and management for the entire server farm as well as backup management duties.
Maintain 3Com switches, routers, and hubs and support for all networking.
Plan, Implement, and support NT Server domains and trusts.
Developed PC based inventory system utilizing Microsoft Access databases.

Confidential

PC/Network Analyst

As the primary PC and server support employee at SAP, participated in the growth of the company from 90 employees in one office to over 600 employees in six regional offices across the country.
Responsible for entire Server environment utilizing OS/2 Servers.
Responsible for all Windows and OS/2 PC support as well as PC's used in an IBM Mainframe environment.
Order, manage, maintain, and inventory all PC and server hardware.
Assist in infrastructure design and install all remote office locations
Participate in the Global Lotus Notes Deployment project while being the primary US Lotus Notes administrator.

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