Summary of Qualifications

• 10 years' experience in analysis, engineering, admin and design
• 2nd/3rd level admin, tier 2 escalation
• Project Management for small to medium enterprises technology
• Excellent Communicator with customers and vendors
• CompTIA Security , A , Network
• MCITP Server 2008 Admin
• MCP Exchange 2010

Network Engineer/System Admin

Confidential

• Conscientiously provided Tier 2 support to 80 to 500 users at clients sites, running Windows XP/7, network printers/scanners. Praised for excellent face to face communication skills with users and other customers.
• Persistently imaged desktops and laptops using Norton Ghost
• Manage and Support Windows 2008 Servers, Exchange 2010 email administration and Symantec Backup Executive 2012 backups, monitoring Forefront Unified Access Gateway 2010 linked to CheckPoint firewall
• Supporting Cloud based Google Apps email system including creating and removing users as well as configuring mobile devices for Google Apps access.
• Set the standard for implementing GPO's for computer and access control
• Credibly integrated domain security using external certificates, AD maintenance using DNS, DHCP, TCP/IP and LDAP integration with mobile devices Customer appreciated upgrades done with minimal impact
• Manage and Support Servers at two sites 20 servers , including IIS Intranet, Blackberry and Exchange 2007/2010 with DAG and CCR high availability solutions
• Remote server and user support, disaster recovery planning and practice spare site failover
• Symantec Antispam/antivirus, VMware ESX, Terminal Services and SQL 2008 servers

Microsoft Exchange Consultant

Confidential

• Technical consultant responsible for the overall administration and support of various mission-critical enterprise level LAN/WAN technologies used in various network infrastructures around the world. Building and Upgrading site topology, domains and forests. Forest trusts for Exchange installation. AD preparation, schema and domain preparations. Certificate installations for servers.
• Lab configurations of RODC servers and PowerShell scripting, certificate servers and PKI design.
• General technical responsibilities included the installation, implementation, administration, support, and troubleshooting of various mission-critical technologies, hardware break fixes, software resolutions, technical training of end-users as required, as well as adds/moves/changes.
• Professional responsibilities included communication with users and management, project management, administration, following corporate policies and procedures, documentation, and scheduling as needed reports to management.
• Special projects and accomplishments included the migration of over 10 different legacy systems for over 10,000 users.

IT Manager

Confidential

• Technical lead to various technology teams responsible for the day-to-day overall support of mission-critical LAN/WAN enterprise technologies that covers a wide area network WAN .
• Domain design and update, GPOs creating and maintenance and LDAP integration with payroll and timesheet applications.
• Imaging of desktops and laptops using Symantec Ghost Server as well as Norton Ghost and Acronis.
• Primary activities included, but were not limited to, administration and support activities, analysis, development and project management activities, communication/coordination activities, and administration activities.
• Technical lead for administration and support activities includes but not limited to, any and as needed configuration, installation, integration, implementation, and troubleshooting of LAN/WAN enterprise technologies including Active Directory updates, DNS, DHCP, TCP/IP and network security.
• Technical analysis, development, and project management activities include design, task development and management, budgeting, and project coordination to ensure timely and efficient progression.
• Communication and coordination activities included, but not limited to, managing and directing various contract groups during major projects, timely reporting to the appropriated groups, and scheduling as needed reports to management.
• Administrative activities included, but were not limited to add moves/changes, client support, software resolution, upgrading various technologies and applications.
• Communicating with users on the phone, email and face to face

Systems Analyst

Confidential

• Member to a team of professionals responsible for the day-to-day administration and support of mission critical networking technologies located within a complex heterogeneous network infrastructure. Design and maintenance of Domain with DNS, DHCP and IP Addressing using TCP/IP, schema and domain updates.
• User support and communicating with management and vendors on various projects
• Primary activities included, but were not limited to, designing, configuring, implementing, and troubleshooting various enterprise LAN/WAN technologies, as well as project management, analysis, documentation, and budgeting.
• Secondary activities included but not limited to 2nd level support for general systems administration, as needed technical support/training of new technical professionals, 2nd/3rd level support of various LAN/WAN issues.
• Special projects and accomplishments included, but were not limited to, creating a team of IT professionals to spearhead developmental and database-related projects for clientele network infrastructure.