Systems Engineer Resume Profile

CAREER OBJECTIVE

I would bring enthusiasm, dedication, responsibility, organizational skills, good work ethic and an immediate impact to your organization. I also possess a desire to utilize my skills obtained through experience and education in the computer technology field, as well as broaden my abilities through experience with your company.

WORK EXPERIENCE

Confidential

IT Manager

Management, maintenance and configuration of Citrix XenApp 6 environment
Management, maintenance and configuration of multiple host Citrix XenServer virtual environment
Review, approve and plan all technology related equipment, asset and service purchases
Manage all technology related licenses, services, leases, consultants and contracts
Act as member of management team with focus on IT
Management of all network devices
Configuration and management of Microsoft Exchange 2007
Configuration, troubleshooting and management of companywide ShoreTel and 3COM NBX VoIP systems
Implementation, configuration and use of Spiceworks management and help desk applications
Act as sole IT support for company
Provide all levels of help desk and technical/customer support to local office as well as multiple remote sites and external customers
Configuring, managing and maintaining multiple Windows 2008 domain environment
Group policy management and configuration
Setup configuration, management, and imaging of Windows systems XP, 7, 2003, 2008 and services DNS, DHCP, etc.

Confidential

Systems Engineer

Preparation of company information security policy
Evaluation and resolution of network and system security vulnerabilities
Securing systems with DISA Gold Disk
System administration of secure AIS systems
Co-lead design, implementation and configuration of isolated development network/environment
Planning and implementation of increased network and system security procedures
Co-lead planning and implementation of enterprise wireless solution
Assisted in development and review of company Electronic Communication Plan
Installation, configuration and management of network routers and security appliances Cisco ASA 5505 and 5510, Cisco 3640 and 851 routers, Fortinet FortiGate 300c
Creation, modification and management of Cisco Access Control Lists ACLs
Management of Netgear managed switches
Management, configuration and maintenance of multiple separate physical network environments
Lead company e-mail, network and VoIP system integration/merge
Installing, configuring and managing VMware ESXi 3.5, 4.0, 4.1, 5.0, 5.1 and vCenter
Primary administrator of 150 virtual machine virtual environment
Configuration, troubleshooting and management of companywide ShoreTel VoIP system
Provide all levels of help desk and technical/customer support to local office as well as multiple remote sites and external customers
Configuring, managing and maintaining multiple Windows 2003 and 2008 domain environments
Group policy management and configuration 2003 and 2008
Setup configuration, management, and imaging of Windows systems XP, 7, 2003, 2008 and services IIS, DNS, DHCP
Configuration and management of Microsoft Exchange 2007 and 2010 servers.
Configuration and management of Microsoft SharePoint 2007 and 2010 servers.
Configuration and use of Dell KACE IT management and help desk appliance
Configuration and use of Spiceworks management and help desk applications
Installing, configuring and managing biometric and RFID access control system

Confidential

Technical Support/Point of Sale Specialist

Assist employees with minor technical problems
Provide POS hardware and software training and support to customers
Resolve technical support issues reported by customers
Manage distribution of customer support e-mails
Act as a technical translation liaison between customers/customer service representatives and website/application development teams
Responsible for creating, editing and deleting customer and employee website user accounts and permissions
Responsible for preparing a weekly technical support/issue report for upper management
Meet with application developers to create and test program features that resolve customer suggestions and problems
Train customer service representatives to instruct customers how to use new features of our website

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