IT systems Analyst

A Multifaceted, IT Professional with extensive experience in the infrastructure, network administration and support of collaborative information systems. Acquired proficiency in technology driven, physical and virtual environments of the IT sector. Adept to the transition of new roles technologies and skill-set. Expertise held in project management, procurement, inventory control, data optimization and system analysis. A host of innovative principles integrated. For instance, conveying the implementation of core competencies and IT initiatives that streamline the bottom line.

Qualification Highlights:

Engaged in an extended project for the initial and ongoing build-out of a Healthcare call center in the Gateway community of Fort Myers. Support of IT Systems for the client's management, staff and helpdesk end-users.

Key projects:

• Directly involved in the build out project of a 2 story Healthcare Industry Helpdesk in Gateway.
• Setup, configured approximately 400 Winterms on the second floor for the client Helpdesk.
• Staged, deployed 321 Winterms on the first floor for the client Helpdesk.
• Supported Citrix based OS environment and proprietary healthcare related software.
• Maintained a high level of Security PCI/HIPAA Compliance through training and consistent audits.
• Managed Helpdesk PeopleSoft tickets cases in a timely and efficient manner.
• Consulted and Liaise with multiple teams i.e. Network, Citrix, Voice, Corporate Security at HQ to achieve 99 network uptime.
• Swapped out defective Cisco POE Network gear in the Data Center and respective IDF Data Telecommunication Rooms Closets .
• Lead technical liaison of the Voice team to support PolyCom 335 VoIP workstation phones.
• Ownership of the configuration and deployment of over 800 VoIP workstation phones in the helpdesk call center and surrounding conference/coaching rooms.
• Setup and configuration of two Canon ir7260 Multifunction Printer/Copiers in a networked domain and managed at the server level.
• Active Directory Administration and group policy management to ensure users and computers were on-boarded properly and placed in the correct Organizational Unit.
• Cross trained with Network engineers and Corporate Security on various VLAN projects, VPN remote access provisioning, and security fob token initialization.
• Assisted Corporate Security in the badge creation process proximity access and surveillance cameras installation.
• Extensive patching and updating of laptops' third party software, drivers, printers and drive mappings.
• Microsoft exchange email and OWA support of end-users in HCSC and WellPoint teams.
• Coordinated the setup and installation of 20 Cisco WAP in the building production floor and common areas.
• Secured installs of POTS lines from the punch-down block to the backbone of Cisco routers for Emergency 911 access to the production floor teams and elevator.
• Elaborate organization of hundreds of network patch cables from the patch panel to the Cisco switch ports.

Selected as a contractor by an IT consulting firm. Performed collaborative IT related tasks in a team environment that were instrumental to the success of high-priority client projects.

Key projects:

• Large Active Directory migration project ensuring that all computers successfully migrated over in AD and domain server names changed from HMA to Naples.
• Onsite Desktop support for a Healthcare Management company HMA in the Physicians Regional Pine Ridge-Naples location.

Selected as a contractor by an IT consulting firm. Performed collaborative IT related tasks in a team environment that were instrumental to the success of high-priority client projects.

Key projects Continued :

• Ensuring post migration support including functionality of proprietary hospitality software i.e. NextGen, Citrix plug-ins settings and thereby reducing downtime at the client level.
• Inventory of equipment, label, process and logistics of obsolete equipment ready for project completion.
• Deployment of IBM/Lenovo computers, laptops and printers project managed by Worldwide Tech Services for IBM Computers Corporation.

Selected as a contractor by an IT consulting firm. Performed multiple job IT related tasks that were instrumental to the success of high-priority development projects.

Key projects:

• Implemented a Technology Refresh Project that replaced 70 computers in a one day time frame for the Hilton Worldwide Corp- Waldorf Astoria location in Naples.
• Deployment of new computers, setup and configuration of OS at the Hilton Worldwide Corp-Waldorf Astoria location in Naples.
• Inventory of equipment, label, process and logistics of obsolete equipment ready for project completion.
• Deployment of IBM/Lenovo computers, laptops and printers project managed by Worldwide Tech Services for IBM Computers Corporation.

Manage the IT Operations of diverse groups integrating user management, inventory control, workstation management and network security support. Analyze LAN servers and storage systems to safeguard data and ensure the integrity of security protocols. Configured, installed and administer network infrastructure and telecommunication systems while providing reliable network uptime and data retention.

Key projects:

• Served as Network Admin or Tech Support Analyst in the completion of 100 medium- to large-scale implementations, from managing projects to fulfilling solutions delivery and overall IT support.
• Managed inventory for all staff, storage strategies and data retention practices for administrative personnel.
• Procurement of all hardware and software management achieved thru Altiris and Oracle database systems.
• Liaison to a 1.5 million technology-renovation refresh project for high school that consolidated data from information systems applications, third-party software vendors and web based applications.
• Contributed to school's check in procedure system resulting in 95 accountability and security awareness growth in 2010 by standardizing content from multiple databases, enabling staff to quickly respond to customer requests.
• Created Web-enabled, School sites hosting system run by MS-SharePoint 2010 for a large high school, allowing content accessible teacher-parent-student interaction.
• Integrate network security protocols, IPS, IDS, thereby diminishing network vulnerability.
• Elaborate disaster-recovery plan for a large school district, delivering solution that guaranteed recovery performance and high availability.
• Enhanced end users' understanding of networked storage access as well as the desktop user experience relevant to client-server relationships. Providing group and individual training sessions and delivering user-friendly training materials.