Network Support Resume Profile

Summary of Qualifications

Highly skilled IT Professional with 8 years of networking experience, working primarily in telecommunications. Looking for an exciting Information Technology opportunity that utilizes my skills and experience, all while continuing to grow both personally and professionally.

Areas of Expertise

WAN Technologies/Protocols

RIP, IGRP, EIGRP, OSPF Single Area, Multi Area , IS-IS, BGP, VLAN, NAT/PAT, Access Control Lists, Spanning Tree Protocol, Virtual Private Networks, VoIP

Hardware

Cisco 800, 905, 1800, 2800 Series Routers , Cisco 3500 Series Switches, , Cisco ASA Firewall, Cisco 4400 series WLAN Controllers, Various Cisco AP models, Sonicwall Firewall, Ambit cable gateways, SMC Cable Gateways, Motorola Cable gateways, Custom Build servers, Dell PowerEdge servers, typical office hardware such as printers , faxes, etc PBX phone systems,

Network Topologies/Protocols/Standards

Ethernet, Fast Ethernet, Gigabit Ethernet,802.11a/b/g, Ring, Full Mesh, Partial Mesh, Star, Hybrid, TCP/IP, DNS, DHCP, TACACS , TFTP, TELNET, SSH

Software

Microsoft Office family of product, VMware, Windows 2003 server, Windows XP professional, Cacti network monitoring software Request Tracker help desk ticketing system

Experience

Confidential

Network Administrator

Configure and maintain network / VoIP devices and systems
Develops and implements monitoring and measuring systems that include usage data collection
Responsible for System Configuration, system security, system troubleshooting, and Interface Troubleshooting
Configuring and Operating Cisco IOS troubleshooting Switch Issues Router Issues, Call Manager Issues.
Responsible for implementing VLANs and Trunks securing the Expanded Network troubleshooting Switched Networks
Design and implement new networking solutions based upon business need
Ensure network devices are secure following PCI compliance rules and regulations
Manage Solarwind Server
Manage Cacti server
Deployment of network for new and renovated sites
Address and implement new security protocols
Audit network for possible rogue devices

Confidential

Network Support Specialist

Respond to incident tickets via Remedy Ticketing system
Troubleshoot various routing and switching incidents across the Midwest region
Configure various Cisco routers and switches for new installations or replacement
Design, test and implement various routing protocol configurations
Currently serving as the administrator for Cacti network monitoring server
Troubleshoot issues with customer via phone, email and on site
Monitor Fiber ring as well as metro ring around both Dayton and Cincinnati areas
Additional lead responsibilities such as training new hires and/or being assigned special projects
Troubleshoot VoIP issues for our customers
Design, upgrade, configure and install various wireless and Ethernet solutions for fiber as well as cable coax customers, hospitalities and public areas
Participate in On-Call Engineer rotation to handle off hour escalations
Troubleshoot our PRI product telephone trunking product
Serve as an administrator for Request Tracker server help desk tracking software

Confidential

Store Manager Senior Tech

Manage 20 employees
Inventory control management
Company Asset management
Customer escalations factory issues, delivery issues, part issues, etc.
Help sale and deploy company signature server products
Install Office equipment such as fax machines , printers , scanners , etc
Help implement VMware servers on site for customers
Senior desktop and server technician responsibilities supervisor escalations

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship