Network Engineer Resume Profile

Summary of Qualifications

Since 2003 have been certified through CompTia and Microsoft passing 12 exams to include Cisco, MCSA, MCDST, MCP, A and the Dell PowerEdge Server certification
Over 13 years of experience in support, service, instruction and effective problem solving in the computer industry. Along with troubleshooting network issues up to level 3-4 support levels rather it be on-site or remote/phone support
Proven ability to successfully troubleshoot, diagnose and resolve client problems on customer sites and remotely
Assisted in move of a Tier 3 data center
Years of experience installing/troubleshooting server operating systems and workstation operating systems as well as network hardware firewall appliances, network switch, routers, etc.

Professional Experience

Senior Network Engineer

Confidential

AD administration and maintenance
Dell PowerEdge/Custom server, desktop and laptop repairs
Phone, remote and on-site technical support
Server Win2003/2008/2012 Standard/Enterprise and 2003/2008/2011 SBS maintenance and troubleshooting
Maintain and setup of hardware Cisco Firewalls/VPN networking equipment
Wireless networking setup and troubleshooting
Backup maintenance and setup using Veritas, Acronis, CA Products, Veeam and Windows backup
Network hardware support and maintenance
Data recovery
Virus removal
Digital surveillance software setup and maintenance / IP camera setup and installation
Windows XP, Vista, Windows 7 and 8 support
Microsoft surface setup and troubleshooting support
Security software support including Kaspersky and Symantec
Cisco Router/VPN and Switch setup/support
Microsoft SQL and MySQL support
Exchange 03/07/10/13 and Office 365 setup, troubleshooting and migration support
IIS administration
iPhone/iPad setup/troubleshooting along with user training
Android phone/tablet support and setup with corporate/POP email
Sharepoint administration and support
VMware support and administration
MySQL, Filemaker Pro and Microsoft SQL 05/08/12 setup and support
Websense setup and support
Barracuda SPAM setup and maintenance

IT Support Specialist

Confidential

AD administration and maintenance including Group Policy management
Dell desktop and laptop repairs
Phone and on-site technical support
Remote support using RDP and CA products
Citrix support
Network Switch and Router troubleshooting
Server 2003 and Windows XP support
Completed project of deploying and setup of over 400 new machines on the network.
Implemented and deployed over 12 networked multi-function printers across the network.
Security software support including CA Products and Sophos.
Imaging with Sysprep and Ghost for deployment.

PC/Network Analyst

Confidential

PC Technician

Confidential

Complete build of over 150 workstations and servers.
On-site customer service network issues and bench PC repairs
Implementation of Windows 2003 network
Data recovery
Installation and maintenance of server software and hardware
Server deployment/management/troubleshooting DHCP, WINS, DNS, Exchange 2003, File, Firewall, Print, Web
Windows Server 2000 and 2003 AD administration and maintenance
Tech phone support/ Troubleshooting
Shipping and receiving, Inventory management
Voice and data cabling
Laptop hardware repairs
Backup maintenance and setup using Veritas and NTbackup