Summary

Professional IT Administrator who excels in support of Windows based server, systems and networks with specialized support in Active Directory, NetBackup and WAN/LAN management, and a background in Quality Assurance utilized to bring effective, analytical problem-solving methods to identify and solve issues, assess needs, and define requirements to develop and execute technical solutions.

Technical Proficiencies

Hardware:

Extensive knowledge of network, server and PC hardware installation, including Windows based server and desktop system builds, and floor, rack mounted and blade server system technology integration. Experienced with local area network routers, switches, wireless technology, and network wiring using Fiber, HDMI, CAT5 and CAT6 cabling.

Operating Systems:

• Microsoft Server 2003 and 2008/r2, Microsoft Windows XP, Vista, Windows 7 and Windows 8.
• Proficient knowledge of Linux and Unix.

Software:

• Microsoft Active Directory, Symantec Endpoint Protection, Symantec NetBackup and BackupExec, Norton Anti-Virus, Symantec Ghost, Lotus Notes and Outlook email software, Microsoft SCCM, DHCP and client management, Print Services, MS Office Suite, ShoreWare / ShoreTel VoIP hardware and software, LAN Desk, Bomgar Remote Desktop Support, Microsoft Remote Desktop Protocol RDP , Windows Software Update Services WSUS , and Adobe Acrobat, BelArc Advisor, Data Encryption, Migration Tools
• Active Directory
• LAN Engineering
• Routers and Switches
• Remote Access Support
• Disaster Recover
• Systems Upgrades: Hardware/Software
• Network Backup and Recovery Solutions
• Data Backup and Recovery
• DHCP
• File and Print Servers
• Firmware Upgrades
• Antivirus Management
• Mobile Devices
• Security and Event Logs
• Domain Controllers
• CAT 5/5E, CAT 6, Fiber

Work Experience

Confidential

Systems Administrator / Network Administrator, and Video Engineer

• Manage two Windows 2008 servers on segregated networks in a small business office. Rebuilt servers from Server 2003 and installed File, DHCP and Print services to meet the needs of the clients. Implemented and perform systems backups using Symantec BackupExec to manage and maintain data retention. Assist end users with basic software troubleshooting owned by the user and network connections issues.
• Trained on NewTek Tricaster video production software to provide part-time production engineering assistance and working directly one-on-one and with groups with production recordings, staging physical sets, building virtual sets, and providing a casual, relaxed environment while maintaining a professional presence.

Environment Technologies

Xfinity small business routers, Netgear switchs, Netgear Wireless Access Points, Alienware servers. Microsoft Server 2008, MS Office 2010, Symantec NetBackup.

Confidential

System and Network Administrator contracted through GAP Solutions, G B Solutions and Mindbank

• Designed, built, installed and maintained multiple-site Windows based server environments and network devices, monitored anti-virus and spyware management solutions, and ensured the availability of critical servers and applications while meeting or exceeding Service Level Agreements SLAs .
• Strategic planning and development of an evolving network environment through equipment/ software recommendations/ procurement/integration, OS, system, and software application upgrades, hardware replacement, and the execution of patch/update management.
• Security Compliance through integration and testing of Controls set by NIST National Institute of Standards and Technology 800-53 Security and Privacy Controls , 800-37 Security Certification and Accreditation , and 800-137 Information Security Continuous Monitoring and Department of the Interior standards and policies.
• Maintained documentation and provided input to outline policies and procedures, POAMs Plan of Actions and Milestones , Internal Control Reviews ICR's , External control Reviews ECR's , DOI Cyber Security Assessment and Management CSAM , Disaster Recovery Plans and monitoring such as, change management, configuration management, life cycle management, software licenses and distribution, and the troubleshooting of Windows servers and applications for security or functionality issues, vulnerabilities and areas for improvement were conveyed through comprehensive reports and presentations.
• Participate on Disaster Recovery teams to develop and manage recovery solutions for critical services, the National Project Active Directory NPAD Team to migrate the Division from a Windows NT to Windows 2003 network environment and implement Active Directory, the DOI Service Wide Area Network SWAN team to de-segregate multiple networks and ensure high availability to international and geographically dispersed offices.
• Active Directory administration including group policy, Organizational Unit OU management, user account management, and Least User Access LUA policies. Developed network backup and recovery strategies and implemented server-to-server solutions using Symantec NetBackup.
• Performed maintenance and troubleshooting of networks, hardware, software, and user issues to ensure maximum up-time of Windows servers and desktops related to daily operations, and respond to tier III trouble tickets in a timely manner and followed through to successful resolutions.
• Environment Technologies
• Cisco Routers, 3Com and Netgear fiber switches, Cisco Aironet Wireless Access Points, Dell PowerEdge servers, Dell Precision and OptiPlex workstations, ShoreTel VoIP server and switches, Windows Server 2008/se and Server 2003 , Windows 7 and Windows XP , Microsoft Active Directory, Microsoft SCCM, MS Office 2010, Adobe Acrobat Pro, Lotus Notes Email and Database system.
• System and Monitoring Tools: Symantec Endpoint Protection, Symantec NetBackup, Norton Ghost, CompuSec and WinTech's Data At Rest DAR Drive/Data Encryption, Microsoft Migration Tool, Group Policy Management Tool, BelArc Advisor for system inventory, Footprints ticket tracking system

Confidential

Systems Administrator / Deployment Team Manager contracted through SPS Technologies

• Organized the migration of user accounts and profiles, data, and the installation and configuration of software and hardware peripherals.
• Ensured systems were setup and installed correctly with little to no user impact while maintaining inventory control of all deployed and replaced systems within my section and oversaw the repacking and shipping back to the warehouse with zero loss.

Confidential

Systems Administrator II contracted through Delphi Technologies and Northrup Grumman

• Security Clearance: Secret / Treasury Secret Clearance Expired
• Contracted to the Department of Treasury's Treasury Communication Systems TCS program to support a Windows based environment covering five offices in three locations in Virginia and their disaster recovery site. Trained on the job to manage nine production and four development Windows NT and Windows 2000 servers, over 300 users and, and Windows XP workstations.
• Worked directly with several federal programs that include the Internal Revenue Service IRS , Patriot Act Communications System PACS , Financial Crimes Enforcement Network FinCEN , US Treasury's Departmental Office's Disaster Recovery Site and the TCS Network Operations Center NOC to set up LAN/WANs.
• Created system baselines and assisted in the planning, coordination and execution of enterprise-wide technical upgrade.
• Assisted in the upgraded of five servers and the migration of five sites, and more than 300 users from Windows NT 4.0 to a Windows 2000 Active Directory network environment with zero down time.