Summary:

• An incisive professional with around 15 years of cross cultural experience in, IT Infrastructure and management with technical expertise in implementation, operations support functions.
• Presently associated with Infosys Limited as a Lead consultant.
• Expertise in managing overseeing multiple customer accounts and the successful initiation, execution delivery of projects in various technologies and monetary values.
• Good experience on CA Wily Introscope APM Suite and CEM.
• Comprehensive background in the installation, upgrades, configuration, rollout and support of HP BTO software like OM, Site Scope, Reporter, PM, NNMi.
• Ability to administrate and support BSM, Omi, BPM BAC.
• Ability to implement and configure Serena Suite of Products.
• Ability to administrate and configure X-Matters in large scale organization.
• Good knowledge of IBM WebSphere and Oracle Weblogic servers.
• An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
• Familiar with ITIL process and ability to work under pressure, after office hours on-call support.
• Effective problem-solving skills required to resolve project issues and challenges in a timely manner.
• Good Knowledge and experience on PostgreSQL, MS SQL, Smartstore and Oracle database.
• Good working Knowledge of ITSM tools reporting tools.

Technical Skills:

• APM: CA Wily 8.x, 9.x, MOM, EMs, CEM, TIMs, Dash Boards, metric groups, agents.
• HP Open View Suite: BSM 9, BAC 7.x, BPM, Site Scope 10.x, NNMi 9. x, OMW 8.x, OVSD 4.5,OV Reporter 4.5,Crystal reports 8.5 and OV SIP 3.2, OVPM .
• Nagios Worked on CAT 24x7 project.
• Serena Suite of Products: Ability to install and configure Serena Version manager
• Xmatters: Installation and configuration of Alarm Point for medium scale organization.
• Hardware: Intel, HP, DELL, IBM, HCL, Wipro, COMPAQ, CISCO
• OS: HP-UX, Solaris, Linux, Windows 2008, NT, XP
• Network: LAN, WAN, VSAT, LL ISDN
• VSAT: Comsat, Prodelin, AMP, Channel Master
• LL Modems: RAD, FCD-2, HTU-E1, ASM-20, Tellabs
• Satellite Modems: Gillat, Comtech, EF-data
• Scripting Languages: Perl
• Databases Administration Support: Oracle 11g, MS SQL Server 2000, 2005, 2008 2012 in Production, QA Development environments, DB installation, Backup, Recovery and DR Procedures, Performance Tuning.

PROFESSIONAL EXPERIENCE:

Confidential

Project - VISA OAC Turnover for MS SQL DBs. Project involved to ensure that DBs are ready for production support and handover it to operations team.

• Coordinate with DB SMEs.
• Configure DB monitoring.
• Apply DB patches.
• Prepare status reports.
• Schedule meeting with Visa Directors, Offshore team, Onsite Leads SMEs.
• Working closely with Windows OS teams in USA India for fixing vulnerability.
• Working closely with multiple USA, Singapore India teams for 24X7 operations.

Confidential

• Operations Manager Windows OMW OMW 9.0 with remote MSSQL 2008 Enterprise databases.
• Network Node Manager NNMi Product version 9.2x. Configured with VIP in a Primary and fail-over configuration and uses inbuilt Postgres database
• HP SiteScope version 11.2x
• iSPI for Performance iSPI Perf
• HP Business Service Management BSM - v9 with OMi foundation and System availability management
• HP Universal CMDB uCMDB
• XMatters

Confidential

Responsibilities

• To provide L2/L3 support handle enhancement projects for CGC Enterprise Monitoring tools like HP BSM, OMi, uCMDB, BPM, OMW, NNMi, OVPM, OVPI, xMatters, SEP-11.
• L3 Support Projects: To provide L3 support for above tools and handle monitoring enhancement projects.
• Maintaining the BSM application including configuring new BPM's VuGen scripts, Sla report, maintenance reports, monthly and weekly system health reports, integrate Omi to BSM, apply updates and patches, and create custom dashboards and views
• Prepared project plan and timeline to meet deliverables.
• Worked with off shore teams and management to increase better monitoring for mission critical applications for a better proactive monitoring.
• Installed critical patches on all management servers.

Confidential

Environment:

CA APM / WILY INTROSCOPE configured in clustered, which is what FedEx is currently using. The MOM Manager of Managers is a centralized login server, for the customer, which has multiple federated Collectors, which are collecting data from the agents. A Wily agent runs within a JVM application, which is target for performance monitoring. As the application is started, various Wily specific jar files and .pbd files are integrated into the application's memory, which automatically instruments the application's java byte code. The application's performance metrics are then sent to the Collector. Customers can then connect their workstation clients to the MOM, which pulls data from all the collectors, for viewing.

CA APM / WILY INTROSCOPE versions 8.0, 9.1 9.5

Around 5000 remote agents reporting to 6 MOM configured in clustered environment. CEM is for end user experience.

Responsibilities

• Wily Agent installation troubleshooting.
• PBD files creation.
• Dashboard creation.
• Reporting.
• Agent troubleshooting.
• Capacity planning for enterprise systems.
• Installed CA Wily APM 9.x in test environment.
• Workstation installation.
• License management
• Supporting day to day activities.
• Create calculators, EPAgents, management modules, Metric Groups, actions, alerts etc.
• Logging critical support cases
• Vendor management
• Diagnose Application Performance Problems
• I have attended few meetings with FedEx SMEs to setup AppDynamics in FedEx.

Confidential

Environment: GCX, GDX GSX

• Project involved in managing retail Infrastructure with following activities
• Manage and maintain application, web and DB servers.
• Capacity Planning for DB, web and application servers
• Interfacing with SE to ensure correct builds
• Initial sanity check and environment validation
• Initial applications setup
• Validate DB sizing troubleshoot the server issues
• Manage load balancers for the application. Define content switching rules.

Responsibilities

Worked on GCX, GDX GSX environments and monitoring tool AppPerfect.

Confidential

Responsibilities

• Worked as a Tools consultant to lead tools track in CAT 24x7 finding project
• Worked on Information gathering for following Products.
• Application Monitoring -Multi-vendor APM Application Performance Management tools exist with varying degree of usage. Namely Quest Fog light, CA Wily Introscope, BMC TMART, Compuware Strobe Nimsoft
• 4 Monitoring Automation - functions are limited to MS SCCM used for patch management, software delivery, inventory collection, MDM mobile device management and reporting.
• Workflow based automation tools are not being used in GIS typically used to increase operational efficiency.

5 Event Correlation Impact Analysis

• Single Pane View of alarms is achievable by using either BMC BEM BMC Event Manager or BPPM BMC ProactiveNet Performance Management consoles. Currently both are used as BEM still retains many integrations.
• Service Impact Root cause analysis is missing the capabilities are available in the tools but, not yet implemented
• 6 Nagios - Widespread use of open source tools, especially Nagios have been observed in CAT GIS.
• Confidential
• Technical consultant / Project Manager
• Responsibilities:
• New development and configuration in
• BSM 9.0, HP OM 9.0, Reporter, OVPM, Site Scope 10, BAC 7.x, NNMi 9.x
• New product installation, migration testing.
• Template creation in crystal reports, Reporter and OVPM
• Provide operations support for monitoring tools and systems.
• Create and maintain technical and knowledge base documents
• HPUX, AIX, Solaris, Linux, and Windows agent installation, trouble shooting.
• Agent migration DCE to HTTPs.
• Define and create process to resolve current issues.
• Product licenses management.
• Work closely with Trizetto internal teams and vendors.
• Alarm Point Administration.
• Installation and configuration of various SPIs.
• VB Perl Script.

Environment: HP OV Suite of Products with MS SQL Server 2008 administration.

Confidential

System Analyst

Responsibilities:

• Involved in major activities like IP readdressing for HP OV management servers.
• Product migration.
• Backup Planning.
• Define and create process to resolve current issues.
• Licenses management.
• Technical and knowledge base documents.

Environment: HP OMW, Reporter PM with MS SQL Server 2008 administration

Confidential

Team Lead

Responsibilities:

• Technical team led for Enterprise Services Management team at IDC India delivery Centre
• drive the completion of all Support related ESM-IDC tasks
• Drive technical direction for ESM-IDC team
• Demonstrate proficiency in all ESM products
• Help team members to identify and meet individual as well as team goal
• Maintaining the team focus on meeting objectives set by senior leadership
• Define and create process to resolve current issues.
• Lead meetings and set team goal that deliver results
• Drive the improvement of the escalation, documentation and issue tracking status to all ESM related system and infrastructure outage.

Environment: HP OVO 8 on HP-UX,HP NNM 8i / 7.5 on HP-UX Windows, HP OVOW 7.5 .HP OVPM 6.0,Tel Alert ,Familiar with Perl Scripting, Microsoft Server Management with SCOM, MS SQL Server 2005 administration

Confidential

Systems Analyst

Responsibilities:

• Involved in solution design and implementation of shared services.
• Implementation of new HP Open View products.
• OVOW Implementation and configuration.
• Upgraded of OVOW 7.21 to OVOW 7.5 with Step by Step migration.
• Upgraded of NNM 7.2 to NNM 7.5.
• Implementation of NNM and configuration of devices like Routers, Switches,
• Servers up-down monitoring, LL as well as MPLS network.
• Implementation configuration of HP OV Reporter and OVPM
• Back up drive configuration HP-DLT-VS 80.
• Daily, weekly Monthly backup of management servers.
• Service desk client installation.
• Maintenance planning for HP OV Suite.

Environment: HP OV NNM on windows 7.5 AE,HP OVOW 7.21, HP OV Reporter ,HP OV Performance Manager, HP OV Service Desk 4.5,HP OV Internet Services 5.0, MS SQL Server 2005 administration

Confidential

System Engineer

Responsibilities:

• Extensive experience in customization, of Open View suite like HP OV Network Node Manager NNM , Open View Operations OVO and OV Reporter on Unix as well as windows OS Platforms.
• Extensive experience in customization, of Open View suite like HP OV Network Node Manager NNM , Open View Operations OVO and OV Reporter on Windows OS Platforms.
• Involved in solution architecting process for various HP Open view projects.

Environment: HP OVO 7.x NNM UNIX, HP Open view Service Reporter 3.5, HP Open view Service Information Portal 3.2

Crystal Reports 8.5

Confidential

Responsibilities:

• Monitoring the IDBI bank network.
• Preparing and updating daily Log files which includes link Name, Up time, Down time, Name of the engineer who assigned the job, Name of the engineer working on it, Reason, category of Incident, Category of incident management.
• NMS engineer should inform Daily link status / Network information to all the IDBI bank officials and our all over India NIS team in the morning via mail.
• Daily reports with appropriate reasons for previous day should be prepared.
• Escalation of the Link to corresponding regional engineer and follow-up for the same.
• Assigning alternate Path if primary link goes down. I.e. Providing ISDN connectivity for the Branch
• Prepare Report like Link, Device ATM Locations, ISDN Uptime and Utilization of links from Q-WAN
• Running Data export and Store Procedures at proper time.
• Configuration of new objects like Router / Links in HP NNM.
• Configuring new Locations in both the Q-WAN.
• Checking and diagnosing Consistency of Maps and Objects with Database
• Assuring proper backup / Tape Backup of NMS System Data
• Delivering Escalating Mails for links Router UP/Down to respective authorities
• Ensuring proper working of NNM and Database.
• Check Consistencies of Database truncating database as part of Troubleshooting

Environment: NNM, OMW, Reporter, OVPM, SD 4.5, DP

Confidential

Responsibilities:

• Configuration and troubleshooting of HP Open view NNM
• Configuration of new objects like Router / Links in HP NNM in Q-WAN.
• Checking and diagnosing Consistency of Maps and Objects with Database
• Assuring proper backup / Tape Backup of NMS System Data
• Delivering Escalating Mails for links Router UP/Down to respective authorities

Environment: HP NNM

Confidential

WAN Engineer

Responsibilities:

• Configuration of networking devices like Routers, switches, hubs.
• Hands on Experience on KU band Installation of 1.2/1.8 /3.8 meter VSAT.
• Maintenance, Installation, commissioning troubleshooting of LL.
• Environment: VAST LL

Confidential

Network Engineer

Responsibilities:

Maintenance of LL's, Modems. PCs, Operating Systems Printers

Environment: Systems Hardware Networking

Confidential

Support Engineer

Responsibilities:

Maintenance of LL's. Modems. PCs, Operating Systems Printers

Environment: Windows Systems.