Systems Administrator Resume Profile

Operating Systems/Software/Hardware:

Created, configured and maintained Windows Server 2008 images for IBM X Series servers.
Successfully deployed Microsoft Vulnerability patches/Adobe/Third Party software with Landesk 9.0 SP2 and previously SMS 2003.
Hands on experience with configuring IOS firmware on Cisco 2600 Series routers, Cisco switches, and used Wireshark tool during Cisco Academy training. Knowledge of TCP/IP Protocol.
Extensive experience in troubleshooting Windows/DOS/Linux/MS Office software and IBM/Lenovo Laptops and Desktops.
Created and deployed IBM/Lenovo Laptop/Desktop Images using Ghost 11.5.
Windows XP/2000/Server 2003 Enterprise/Server 2008 Enterprise/Standard 2008 R2.

Professional Experience:

Systems Administrator II

Confidential

Install, maintain and upgrade internal computer hardware and software systems used for designing and developing Sedgwick's company products.
Support Avaya phone systems, including adding extensions and phones management.
Supported operating systems/software: Windows XP, Windows 7, MS Office suite, Adobe suite, McAfee Antivirus.
Configure and deploy Dell,HP desktops/laptops.
Propose and implement system enhancements that improve the reliability and performance of the system.
Work on small to large, complex projects that require increased skill in multiple technical environments. Extensive knowledge of multiple operating systems and related utilities and hardware.
Manage tickets received through CMS and ITSM ticketing systems.
Provision of hardware specifications to users based on application needs and anticipated growth.
Oversight of corporate telephone extension and handset assignments using Avaya phones and management software.
Windows Active Directory account and group management.
Unemployed

Desktop Support/Landesk Admin

Confidential

As a Landesk Administrator, deployed Office 2007, Adobe and Maxim custom software installation packages through Landesk to 5500 client computers. To create MSI packages, used Office Customization Wizard, Adobe Pro packaging tool and VB Scripts.
Supported 5,500 Lenovo laptop and desktops users, including repairing and replacing user machines.
Troubleshot 400 Office LAN servers, including software and hardware issues, maintenance and deployment of IBM x3200 M3 servers to Maxim offices. Performed baseline analysis of servers using Landesk Reporting tools, and optimized system performance using scripts. Created Windows Server 2008 32-bit images using Ghost 11.5.
Maintained effective working relationships with fellow employees, vendors and end users.
Trained fellow co-workers to address Server and Landesk issues per backfill needs .
SMS 2003 Administration for 2 years 2008-2010 .

Systems Technician II

Confidential

Performed troubleshooting of Dell Laptops and desktops, following MCSE 2003/A guidelines.
Serviced Infogenesis/NSB registers, timeclocks, ATM Machines, Windows XP issues and Blackberries.
Control of user access and maintain passwords.

PC Applications Support Analyst

Confidential

Built and imaged PCs using Norton Ghost 8.2. Maintained systems and installed Research and Testing applications.
Maintained and replaced Desktop/Laptop parts through warranty claims with the respective manufacturers.

Desktop Support Specialist

Confidential

Supported 5,000 IBM/Lenovo Desktops and Laptops for a billion dollar corporation. Performed PC repairs, replacements, computer upgrades and maintained computer inventory stock using Microsoft Excel.
Imaged PCs using Norton Ghost Imaging software v7.5.
Installed Microsoft products, including Office 2003/2007.

Solution Center Analyst

Confidential

Made improvement in help desk quality by creating troubleshooting documentation through Sharepoint which was made public to other members of help desk.
Performed phone support for 400 branch offices using Cisco phones.
Assisted with Access 97 table-related issues pertinent to company application Infomax.
Coordinated with Maxim IS Management and Staff to meet customer needs.
Received promotion to Desktop Support Specialist on recommendation of manager John Veach.

Tier I Technical Support

Confidential

Provided help desk support to Novell/Win NT/Win XP systems through password resets .
Patched vulnerabilities on Dell laptops and desktops through Windows Updates.
Made use of Landesk Remote Administration Tool/Remote Desktop to support users.

Volunteer Work

Confidential

Pursued volunteer Web Design work.

Customer Service Rep/Italian Interpreter

Confidential

Assisted Italian and English speaking customers in reporting loss/replacement of VISA credit cards.
Translated from English/Italian for clients trying to contact local banks in Italy to request replacement cards and loans.
Worked with Siebel Tracking Software in AS/400 based terminal system.
Received praise from manager Dorothy Fox during performance reviews.