Consultant Resume Profile

SUMMARY

Epic Credentialed ClinDoc Trainer
Trained on various EMR packages such as: Epic, Optum /CareTracker, and McKesson
Trained Physicians, RNs, Unit Clerks, Therapists, and other hospital staff
Experienced Lead Trainer of 50 Trainers
Provided Go-Live Support on various units: Medical-Surgical, Labor Delivery, Rehab, ICU, etc.
IT Training Curriculum Writer, developed and conducted technical training programs
Accomplished administrative and technology professional thoroughly focused on assisting clients streamline their operations and improving response times to their clients.
Technical skills, incorporating functional design specifications, system testing, debugging and analyzing, and writing user documentation
Excellent ability to interface with end users, and resolve their problems in a timely and professional manner
Designing, developing and conducting technical training programs of individuals and groups in operating systems and applications
15 Years of IT Training Experience

EXPERIENCE

Confidential

IT Principal /Trainer / Consultant

Trained small business clients and individual end-users to effectively use various software packages.
Designed, developed and conducted technical training programs of individuals and groups in operating systems and applications.
Participated as a technician in major organizational server and workstation migrations which were completed on time without impacting the workflow of 100 users.
Consecutive bilingual interpreter English/Arabic various assignment 1-3 students at a time.
Taught technical-users on the operation of large database-oriented, multi-user systems.
Demonstrated Technical skills, incorporating functional design specifications, system testing, debugging and analyzing.
Wrote and developed user training manuals.
Management of special projects from inception to implementation through strategic planning.
Troubleshooted and handled all computer and technical aspects.
Clients included DeVry Institute of Technology and various small businesses.
Preparing different budget and daily business activities spreadsheets, for clients' and employees, this include inventories, advertising, payroll, travel plans, and daily client's log and repairs.
Created spreadsheets detailing inventory analysis, payroll, travel plans, and daily client's log and repairs.

Confidential

McKesson IT Trainer

Provided classroom training to Nurses and other staff members from different practices in preparation of the implementation of McKesson in the hospital.
Go-Live support to the inpatient Nurses on McKesson EMR.

Confidential

Optum/CareTracker IT Trainer and Implementation Consultant

Provided Go-Live support to the ambulatory Providers and Nurses on Optum/CareTracker.
Meeting and gathering information from different practices of their current workflow in preparation of the implementation of CareTracker in the practice.
Prepare Visio workflow of the current and future states of the different practices.
Data conversion, merging and testing of the databases into Optum system.

Confidential

Epic Credentialed Trainer/Implementation Consultant

Taught and supported over 60 classes with an average of 24 1200 attendee staffs.
Classroom Trained Nurses other staff members in ClinDoc, in respect to specific Clinical Workflows.
Classroom Trained Nurses other staff members in Stork OBIX in respect to L D, Post-Partum, and NICU in respect to specific Clinical Workflows.
Co-Trained Physicians and other Providers in of various specialties in CPOE.
Scheduled, Tested, Surveyed, and Tracked Classroom Attendance of all End-Users trained, via a LMS.
Provided Go-Live support to Providers and Nurses on Med-Surg., L D, Rehab, and ICU units.
Simultaneously served as Shift-Lead Supervisor of Credentialed Trainer, staffing classes, updating and distributing lesson plans, problem-solving, and serving as liaison between Trainers and Management.

Confidential

Networking Data Communication Instructor

Conducted various training programs and workshops which resulted in the highest number of students achieving the CNA's, and CNE's certifications campus wide and before completing their graduation.
Rewrote course manual for Novell NetWare to clarify instructions for other trainers.
Created and successfully tested various workstation images for the technical support department to be used by different instructors in order to reduce classroom time.
Worked as the Adjunct Course Developer for Novell NetWare Curriculum.
Created and successfully tested various workstation images for the technical support department to be used by different instructors in order to reduce classroom time.
Conducted training workshops for the effective support of Novell 5.x server geared towards the organization technical staff.
Trained and assisted the technical support team on building and preparing different images for outside consultants.