SUMMARY

• Software Test Engineer with proven success testing software products to meet aggressive release schedules. Effectively plans, develops, writes, and executes comprehensive test plans for software products on mainframe computers and client/server architectures. Extensive experience in customer communication, coordinating test efforts across locations, anticipating and debugging problems, and proposing alternative solutions to unexpected situations during the test cycle. Strengths include:
• Analyzing system specifications
• Comprehensive test plans
• Problem determination
• Test automation

TECHNICAL SKILLS

• LANGUAGES: REXX / CLIST, JCL, Assembler, PL/X, C, Basic Shell scripting
• PLATFORMS: AIX, Linux, MVS, VM, OS/2
• HARDWARE: IBM POWER and System x based servers, TKE Desktop PCs, S390, zSeries Processors,
• Cryptographic Coprocessor Facility, PCI Cryptographic Coprocessors, PCI X Cryptographic
• Coprocessors/Accelerators, Crypto Express2/3/4 Coprocessors/Accelerators, Smart Card
• Readers

PROFESSIONAL EXPERIENCE

Confidential

IBM Contractor

• Provided cryptographic and Trusted Key Entry technical support to American Express Cryptographic Center of Excellence CCoE .
• Collaborated with American Express and IBM Teams to develop a plan for upgrading the z/OS and ICSF software levels on all systems by highlighting the prerequisites needed which prevented any issues from being encountered.
• Provided debug assistance when ICSF and TKE problems arose allowing the issues to be resolved in a timely manner.
• Provided technical direction for cryptographic adapter issues encountered which allowed the team to configure a new adapter and get the TKE Workstation up and running quickly.
• Provided instructions for ICSF and TKE master key management. This enabled American Express to securely change/add master key values when needed and without error.
• Assisted with successful User Defined Extensions UDX upgrades by interfacing with the EMEA Cryptographic Competency Center to define applicable hardware and software requirements.
• Created a TKE Basics and Tips Manual, an ICSF Basics and AES/ECC Support Manual, and a DKMS Distributed Key Management System Manual to train new personal and document various procedures allowing all team members to become productive and proficient in a short time.

Confidential

Advisory Software Engineer

• Analyzed system specifications and created comprehensive test plans. Executed function and regression test. Documented and verified software defects. Determined product dependency issues with remote teams to avoid schedule delays.
• Developed and executed test plans for line items covering 5 releases on or ahead of schedule.
• Assisted Tivoli Storage Manager Team in achieving GA readiness by executing basic GPFS backup tests and comparison tests between TSM and GPFS backup applications which allowed TSM to claim GPFS support on schedule.
• Delivered fixes to select customers in a shorter test cycle by assisting in defect analysis, recreation and testing.
• Increased flexibility in test assignments ensuring General Availability dates could be met by gaining expertise in several GPFS areas.
• Created and identified a set of comprehensive tests full regression and key tests quick for GPFS backup, allowing the GPFS and PTF teams to stay on schedule verifying defects and testing PTFs.
• Collaborated with development and technical writers to complete and review GPFS publications on an aggressive schedule to meet publishing dates.

Confidential

Advisory Software Engineer

• Analyzed system specifications and created test plans. Executed function and system test for TKE. Documented and verified software defects. Provided technical input and wrote chapters of the TKE Users Guide.
• Developed and executed function test plans for all TKE releases on or ahead of schedule.
• Developed TKE Installation Instructions and MES Instructions for manufacturing sites which saved time and eliminated need to train writers on the product.
• Created a TKE Training video that was shipped with each TKE workstation. Video assisted customers with installation and setup reducing the number of customer calls in these areas.
• Implemented TKE test checklist used by Manufacturing in Poughkeepsie, Dublin, and Montpellier which allowed all sites to follow a cohesive and common test process to verify TKE code media and maintain quality without any knowledge of the product.
• Regarded as TKE expert by building extensive understanding of TKE installation, setup, operation, best practices, and debugging.
• Used experience and knowledge to respond to almost all internal and customer TKE problems freeing Level 1 and 2 to respond to customer ICSF issues.
• Trained all new TKE testers and other groups involved with TKE testing Manufacturing, EMC Test, Engineering System Test, and Patch Test which allowed everyone to become proficient on a shorter schedule.
• Developed / executed test plans and variations for line items covering 10 releases of Integrated Cryptographic Services Facility ICSF on or ahead of schedule.
• Received Outstanding Technical Achievement Award, January 2004 for providing efficient and quality customer, manufacturing, Level 1 and 2, and Washington System Center support.
• Promoted to Advisory Software Engineer 1998.

Confidential

Promoted customer satisfaction by personally calling all customers to discuss the reported problem, provide status updates and availability of fixes. Coded and tested fixes.

Confidential

Developed and executed test cases for MFI/FFI table support for Release Engineering. These tables were used to process new build and MES orders for OS/390 systems.

Confidential

Staff Software Engineer

Defined test schedules, determined resources required, and rated line item complexity. This ensured the release testing would be completed on time to meet GA schedules.

Performed post mortem activities, evaluated defects, escapes, and developed action plans for future releases.

Confidential

Software Engineer for Tools Distribution and Support

Designed, developed, and tested tools to aid customers in software ordering and installation.

Confidential

Operator Specialist / System Control Specialist

Coordinated all activity on the Operations floor. Managed 5 VM systems, including system ipls, change requests, problem determination, customer jobs, operator assignments, training of new operators, and setup of new hardware to ensure continuous operation of all system machines.