Technical Support Resume Profile

WORK EXPERIENCE

Confidential

IT SPECIALIST SYSADMIN/INFOSEC

Worked as an IT specialist installing OS and HP software packages/patches, and Perl scripting. Performed security modifications, patch updates and configuring UNIX servers to meet government standards STIG . Also worked with Ignite, IDS9000, and JFS performance monitoring tools. Also worked with ESX and Red Hat Enterprise Linux. Responsible for creating, modifying, and updating accounts. Worked with Oracle, SSH Tectia, Reflections, RealSecure, Tripwire, and other applications.

Confidential

UNIX System Administrator

Worked as an HP-UX System Administrator installing OS and HP software packages/patches, and Perl scripting. Performed security modifications, patch updates and configuring UNIX servers to meet government standards STIG . Also worked with Ignite, IDS9000, EMS EMC monitoring tools, and JFS performance monitoring tools. Responsible for creating, modifying, and updating accounts. Worked with Oracle, Mercator, and other applications.

Confidential

Staff Network Administrator

Worked on Windows 2000. Created user accounts and mailboxes in Windows 2000 and Exchange 5.5. Monitored storage space on Exchange 5.5 servers for problems and moved storage as need. Monitored connectivity between Exchange sites. Diagnosed router LAN/WAN problems on network. Also, repaired Dell laptops and computers. Worked at Camp Doha in Kuwait. Worked on SIPRNET and NIPRNET.

Confidential

System Engineer

Provided systems administration support for AT T, MCI Worldcom, LSSi,and other telecommunications companies on AIX/UNIX RS/6000 and HP-UX 9000 servers. Installed proprietary DA software IDW, MIS, QST, ITGE115,
OSAGW company produced on servers and NT workstations at customer sites. Administered software remotely via Telnet. Responsible for system backups, monitoring system space, processes, and updating software.
Created AIX/UNIX system administration guide for AT T. Installed and customized proprietary DB software MIS, NDIS at customer sites. Familiar with DB2 commands used to transfer, load, and restore DB files and create
additional table spaces if needed. Created statistical reports with MIS RD to monitor frequency of database access. Installed company DA software OTGOSA, ITGOSA to access foreign and local NDIS DA databases NDIS .
Networking knowledge LAN, WAN, T1 Some work with 5ESS and Harrison switches. Familiar with TCP/IP, E115, and X.25 communication protocols. Also worked with Windows 95, 98,NT , Lotus Notes, and IVR device company produced.

Confidential

Store Automation Associate Specialist

Provided support to A P stores in use of POS, Telxon RF equipment, workstations, printers, IBM registers, and other computer related equipment. Performed diagnostics on AIX/UNIX RS/6000 servers to identify software and hardware problems. Downloaded price files to stores via VSAT and Frame Relay on Hughes PES. Worked with OS2 and IBM-AIX OS. Diagnosed problems with LAN connections between Token Ring and IBM routers. Tracked hardware and software problems with Apropos.

Confidential

Technical Support II

Provided support to Toys R Us stores in use of Symbol RF equipment, workstations, printers, NCR registers, and other computer related equipment. Performed diagnostics using VMS commands to identify software and hardware problems on DEC VAX 3100 servers. Checked LAN connections between servers, Synoptics hubs, and Cisco routers. Configured DECNet addresses on HP NetJet cards. Dispatched technicians to stores as needed.

Confidential

Technical Support Specialist

Provided assistance to customers upgrading and configuring computers, laptops, and printers with FPM, EDO, SDRAM memory modules. Experience performing memory and BIOS upgrades on various computer systems. Identified DRAM chips on memory modules. Performed diagnostics to identify defective memory modules, SIMM sockets, and other computer related hardware. Created installation guides for installing memory modules into various laptop computers.

Confidential

Electronic Sales

Assisted customers in purchasing computers, printers, phones, faxes, and other electronic equipment.

Confidential

Interrogator Training

Training in screening, questioning, and interrogating detainees.

Confidential

Russian Language Basic Course

Training in Russian launguage and culture.

Confidential

Basic Trainee

Army basic training.

Confidential

Technical Support

Provided assistance to customers with hardware and software support using WACOM cordless digitizers. Assisted in writing a DOS device driver for Autocad for the digitizer using C . Worked with software vendors in developing software for the digitizers.

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