Technical Skills Summary

• OS Enterprise Apps Windows 2000/2003/2008 Server, Exchange, Outlook Web Access, Trend Micro
• Antivirus, ISA firewall, Proxy Server, UNIX, Linux, VM Ware, Terminal Server,
• Citrix, RAID, UPS, Active Directory, DNS, WINS, DHCP, RIS, Remote
• Desktop, ASP, IIS, EMC Backup Service, Ghost, Veritas Backup, CA Backup,
• Desktop Authority, Blackberry Enterprise Sever BES , Rightfax, Primavera,
• Dell OpenManage, VM Ware ESX Server, MS SQL.
• Network Security NetIQ AppManager, OpenView, Automated Security Incident Measurements
• ASIM , McAfee Total Virus Defense, Checkpoint, ISA, Symantec Antivirus.
• LAN/WAN/Protocols Cisco 2500, 2600, 3500, Catalyst 1900, 2900, 4500, R/S 6000, Firewalls,
• Routers, Switches, Wireless, T1, Ethernet, Fast Ethernet, Gigabit Ethernet,
• FDDI, Cable/DSL Modem, Analog Dialup, TCP, IP, ICMP, IGMP, NetBEUI,
• PPP, NFS, NetBIOS, VLAN, WLAN, 802.11x, 802.1x, NAT, VPN, FTP, iSCSI,
• VOIP.
• Programming/Desktop Apps Windows 2000/XP Pro/Vista Pro/7 Pro, Microsoft Word, Excel, Access, Power
• Point, Front Page, Visio, Internet Explorer, Mozilla Firefox, Scanners, Desktops
• and Printers.

PROFESSIONAL EXPERIENCE

Network Engineer

Confidential

• Configure, install and maintain network services for over 3000 users in a network environment.
• Install new hardware, systems, and software for networks.
• Install, configure, and maintain network services, equipment and devices.
• Support administration of servers and server clusters.
• Manage system back-up and restore protocol.
• Plan and support network and computing infrastructure.
• Perform troubleshooting analysis of servers, workstations and associated systems.
• Document network problems and resolution for future reference.
• Monitor system performance and implement performance tuning.
• Manage user accounts, permissions, email, anti-virus, anti-spam.
• Oversee software and network security.

Desktop Support Engineer

Confidential

• Managed and maintained configuration, installment, migration and support for over 4000 users and vendors in a Windows Server environment.
• Troubleshoot printers, replaced consumables toner, fuser, etc , relocated computers, Windows XP Pro/Vista Pro/7 desktop environment, and support groups. Made the determination if issues were desktop support related or needed to be passed on to other support groups.
• Support salesroom technological issues during sales, etc.
• Setting up net-meetings video conferences in conference rooms, support PowerPoint presentations for high profile presentations.
• Configured and set up IBM/Lenovo desktops and notebooks computers using Symantec Ghost software Imaging
• Created Wireless connection for Lenovo/IBM notebooks T42, T40 .
• Migrated company users to new active directory system.
• Active Directory configuration and implementation.

Technical Support Engineer

Confidential.

• Maintained and managed clients and users ranging from 8 users to 500 users in a mainframe and network environment.
• Test application software to test chip and inspected PC boards.
• Input information from test results windows version .
• Troubleshoot to component level.
• Inspected electronic assemblies for solder ability and manufacturability surface mount thru-hole technology along with plastics and sheet metal.
• Traveled from different stores such as Best Buy, T-Mobile, Radio Shack to ensure equipments such as cameras, computers, and other technical equipment is in good working order.
• Upgraded and installed equipments.
• Installation and Administration of Web servers.
• Website Configuration, Administration Maintenance.
• Developed documents based user gathered requirements.
• Created documentation for System and User Acceptance testing.

Technical Support Specialist

Confidential

• Managed, troubleshoot and migrated 6000 users' accounts in a Windows network environment.
• Troubleshoot migration and technical issues for a Web-Hosting Company Verio, Inc.
• Research and troubleshoot error messages relating to Domains, Log-ins, Control Panel, DNS Domain Name Servers , Web Mail, Microsoft Outlook, Eudora, FrontPage, Microsoft Exchange, FTP File Transfer Protocol , TCP/IP, Coding Errors HTML, PHP, SQL and Migration issues and IP Addresses Accessed and used Verio, Inc. tools such as SecureCRT, Shell , IDS Immediately Delivered Service , Telephone, Verio and Migration Support to troubleshoot customers issues. Retrieved clients account information by applying UNIX commands.

Technical Support Engineer

Confidential

• Troubleshoot, repaired and installed hardware and software issues for Gateway Computer for 7000 users.
• Troubleshooting hardware and software issues.
• Accessed Siebel database for troubleshooting error messages, retrieved clients accounts.
• Performed computer technical support to various clients.
• Provided computer hardware and software training to customers.
• Installed and repaired hardware and software components.
• Possess Hands-on experience in maintaining the local intranet site.
• Providing complete IT Support, Software Installations, up-gradation and resolving Hardware and Software issues.
• Updated web pages for company's website and provided analytic and troubleshoot skills for all department. Designed, built and maintained the local company's intranet.
• Configured VPN on IBM/Lenovo computers Desktops and Notebooks .
• Create wireless connections on IBM Lenovo notebooks.

Computer Support Specialist

Confidential

• Provided technical support for 3000 users.
• Executed computer print jobs using OS/2, operating systems and JCL/MVS Job Control Language commands.
• Wrote and recorded data to sequential files on magnetic tape and microfiche.
• Troubleshoot error messages on IBM Laser Printer 4245, Page stream 372, OCE Print Systems.
• Responsible for printing and distribution of the company's reports and fiche files.
• Produced reporting for the following subsystems: Provider, Recipient, Procedure, Diagnosis, Drug and Claim reports.
• Provided support to end users with required testing walk-through.
• Monitored regional home office batch processing.