Information Technology Professional

• Results orientated IT Professional with a proven history of 17 years hands on management, budgeting, design, configuration, and implementation of hardware and software necessary to initiate and maintain business connectivity and productivity.
• Hands on experience with current technologies and standard methodologies to provide a secure computing environment.
• Adept at managing projects with time and budgetary constraints constantly delivering within the expectations of the project and management, while managing internal and external resources to provide project success.
• Ability to analyze current IT environment and make recommendations for technology solutions based on company needs and expectations.
• Ability to lead and manage others providing standards based systems, instruction, direction and resource management.
• Core Competencies: Leadership, budgeting, Management, Network Systems Administration, Security, Compliance, Architecture, Systems Design and Deployment, Active Directory, Group Policy, Virtualization, Disaster Recovery, Backup Management, Database and Application, Messaging.
• Platforms: MS Windows operating systems from 95, MS Server from NT 4.0, SystemCenter 2012, MS Exchange, MS SharePoint, MS Lync, Lync Integration, VDI/RDS, Application Virtualization, Linux, Apache, and HyperV, MS SQL, MySql, SAN, NAS, ISCSI, FCoe, VOIP, Cisco, EMC.
• Networking: TCP/IP, MPLS, Frame, OSPF, IGP, RIP, BGP, VPN, SSH, RSA Secure, DES, PKI.
• Languages: HTML, xHTML, PHP, Scripting, PowerShell.
• Tools: Powershell, PowerGUI, HP OpenView, AccessData Forensics, WireShark, Snort, Microsoft Office System 2000-2010, MS Project, MS Visio and FrontPage, MOSS, Business Objects SAP XI and above.

Professional Experience

Confidential

Sr. Technology Consultant and Architect

Responsible for the design, deployment and support of compute, virtualization, network fabric and storage technologies following best practice and standard methodologies. Specializing in the Microsoft stack, messaging and collaboration, virtualization and cloud solutions in the enterprise environment. Provided leadership, direction, and project management for internal technology services team members.

Key Contributions:

• Architected global System Center Configuration Manager deployment for nine countries and 15 sites.
• Microsoft System Center architecture projects for several geo-dispersed clients.
• Design and deployment of Single Namespace rollup of a global Exchange environment
• Project management and deployment of several multi-site Exchange environments
• Staff development and skills enhancement

Confidential

Manager IT Operations and Security Officer

• Responsible for the day to day operations and forward planning of the IT Operations group that consists of support and deployment teams and infrastructure teams in a 24x7 environment. Tasked with developing and maintain SLA metrics that encompasses both services as well as system availability. Head architect for the infrastructure design working closely with business stakeholders and product design and development departments. Tasked with finding and developing technical solutions to meet business needs with aggressive time and fiscal restraints.
• Responsible for the network fabric and communication backbone of the LifeVest and the peripheral engineering services that allows the support and development of LifeVest offerings. The current role requires heavy forward thinking and planning to support a consistent 60 growth rate of the organization. At ZOLL the position requirements relies heavily on my ability to leverage existing proven technologies and transform business requirements to an operationally successful solution that several of the IT Operations teams can deploy and maintain.

Key Contributions:

• Architected and deployed System Center / Hyper-V virtualization platform that is high dense and highly available.
• Deployed several instances of SystemCenter 2012 Datacenter Suite for infrastructure and endpoint deployment.
• Creation of VDI solution for business continuity and hardware cost reduction.
• Develop and maintain DR, HA and BC plans, evolving as the business grows and technology expands.
• Moved data from individually maintained and contained storage areas to EMC SAN environment.
• Deployed Big Data storage solution EMC Isilon and the associated services to provide data ingestion and iteration management.
• Managed several Exchange migrations with other ZOLL properties.
• Deployed automated reporting and metrics driven systems to monitor uptime.
• Provided extensive Electronic Medical Records and HIPPA compliance reporting mechanisms.
• Consistently provided results and solutions within the timeframe and fiscal restraints of the projects.

Confidential

Interim Director of IT Operations

• Contracted to provide leadership, direction and accountability for the system administration of mixed environments consisting of Windows, Linux, Unix, and AS400. Tasked with the responsibility for design, management of information technology systems and service solutions while the company restructured the IT assets. Provided management and leadership of technical support team and high end trouble-shooting at highest tier support levels. Responsible deploying the appropriate internal and external resources to complete the client projects within time frame and under predefined budgetary benchmarks.
• Managed the OBC on board computing project that consisted of a steering committee, and several vested business units. OBC entailed the integration of vehicle based computers that constantly streamed a feed of vehicle information speed, GPS, messaging, alerts and alarms into a database that was further linked to CRM, maintenance and various other SQL databases.
• Worked on several other projects some of which include the upgrade of core databases, ingest of telemetry devices and technology refresh from Dell to HP servers and desktops.
• Responsible for the governance and accountability to the management team ensuring that disaster recovery plans, business continuity plans, and other operational provisions were properly designed and maintained. Responsible for the staffing plans as well as orchestrating the change management plan to on-board a full time director/manager.

Key Contributions:

• Change Management and complete systems design and deployment.
• Instrumental in developing and implementing multiple CRM deployments.
• The integration of Google services including Google Apps and Google Business.
• Provided granular reporting for lane improvement plans and federal, state and local reporting.
• Consistently provided solutions within the timeframe and fiscal restraints of the projects.

Confidential

Technology Director

Responsible for the generating the direction and path of the startup company. Developed the technology strategic planning as well as the offerings of the consulting division of the company. Negotiated several strategic partnerships with local resources as well as national vendors.

Key Contributions:

• Created the customer portfolio and profiles that turned this startup into a 2.3M annual revenue in less than two years Instrumental in developing and implementing multiple CRM deployments
• Multiple AD integrations with Exchange and Google services.
• Provided extensive consulting Electronic Medical Records, Data Security, Data Privacy and HIPPA.
• Consistently provided solutions within the timeframe and fiscal restraints of the projects.

Confidential

Director of Information Technology and Systems Administration

Provided leadership and reshaping of the IT Operations group. Lead system administration team that handled network equipment, servers, desktops, and telephony equipment in a multi-office, multi-state environment. Responsible for datacenter maintenance, security and asset management as well as providing direction, budgeting, and board of directors' accountability.

Key Contributions:

• Consolidated multiple applications into an internally developed ERP / CRM application.
• Managed creation of high-available web enabled service with over 300 associate client databases.
• Created resource reallocations and consolidations saving the company over 200k per fiscal year.
• Designed and deployed MPLS network to further enable cost savings.
• As a Management Team member, assisted with the relocation of the headquarters offices to Sunnyvale CA.
• Performed several tasks to ensure the IPO of the company was successful.

Confidential

Architect and System Administrator

• Complete design, implementation and support of hardware, software and network equipment. Provided client base with robust solutions and scalable solutions in a mulit-platform environment with a focus on virtualization and remote desktop services. Managed technical resources both internal and external to ensure project success and client satisfaction.
• Worked with several verticals including medical, government, finance and general business sectors to provide best of breed solutions and offerings.

Key Contributions:

• Worked with medical facilities and laboratories ensuring high availability and data integrity.
• Worked in several secure clearance verticals with extensive cutting edge security technologies.
• Continuous demonstration of fiscal responsibility in selecting technologies for clientele.
• Constantly delivered on client expectations and generated long term projects based upon prior work history.

Confidential

Lead Sr. Specialist

• Tasked to provide systems administration of hardware and software for the North East region of AWW. Performed network engineer duties including design, configuration and maintenance of routers, firewalls and switches. Complete asset management and supervision of HP Openview system of nodes and tickets within the coverage zone.
• Participated in several highly visible projects which include: meter software refresh, wireless water and electric reading devices, OBC service computers, and service order scanning.

Key Contributions:

• Designed and deployed mobile computing platform for the entire AWW system.
• Created training databases tracking certifications and education for regulated portion of AWW.
• Created design and configurations of international data communication circuits and services.
• Worked with AS400 team to port optical scans to client app and web interface.
• Member of the PC client app transfer team moving AS400 text streams to new GUI.

Confidential

Sr. Support Engineer

Design and implement networks from single domain to multi-domain installations. Identify server specifications, perform setup and installation. Resolution of client and server applications. Remote diagnosis of workstations and servers via RAS. Provide connectivity between Windows, UNIX and IBM AS400. Configure and install communications equipment, routers, firewalls and switches. Responsible for staff providing support for client database. Provide support of corporate clients nationwide.

Key Contributions:

• Created core QRT team to respond to clients with high available needs.
• Speaker on multiple occasions to groups of 500-5000 on networking and security.
• Created a mentoring and instructional program to enhance the abilities of the technology team.