Field Technician Resume Profile

TARGET JOB: Telecommunications/ Network Technician

Have taken CCENT and CCNA classes
Solid skills in installation, maintenance and repair of PBX and Key Systems
Experience planning and installing, terminating, and testing voice and data cable
Attention to detail, with excellent problem solving and troubleshooting ability
Strong interpersonal skills and excellent customer service delivery
Conscientious and dependable - can be counted on to get the job done right

WORK HISTORY

Telecommunications Technician

Confidential

Worked for a company with a campus-type setting providing service on-site and at remote sites.
Performed moves/adds/changes for Nortel CS1000 system including several models of VOIP phones
i2004, 1140E etc. .
Programmed and troubleshot CS 1000 system and perform data base changes in Call Pilot applications.
Supported a Nortel BCM 250 and a Nortel Norstar Key System.
Performed routine maintenance of switch rooms and IDF closets.
Programmed and installed ACD phones in a call center.
Oversaw major cabling projects performed by contractor. Personally relocated voice/data cable.
Rotated on-call duty with another staff member and perform other administrative duties as needed to
support the office team.
Received frequent recognition/praise from customers for excellent customer service.

Technician

Confidential

Responsible for installing entertainment systems in residential settings.

Contract Telecommunications Technician

Confidential

Joined a customer with a campus-type setting and multiple buildings, on and off-site.
Initiated and performed the sole installation, modification and maintenance of two Norstar CICS 4.0 systems at different locations which brought a substantial savings to the customer who has always outsourced this work in the past.
Performed daily MAC's on a CS 1000 system.
Built, modified and removed voice mail boxes for Call Pilot 201i.
Programmed and installed VOIP phones. Performed routine preventative maintenance of equipment including backups and rotations.

Telecommunications Technician

Confidential

Worked onsite at a company that has a campus type set-up, with multiple buildings.
Worked with Succession 3.0 and Call Pilot 4.0 systems and all of the essential programming.
Was responsible for troubleshooting the systems and performing MAC's and repairs at multiple buildings during business hours.
Provided service to all levels of employees, from vice presidents on down.
Installed voice and data cable as needed. Participated in voice mail system migration.
Assisted with an Installation at another location, installing VOIP phones.
Initiated and assisted in the improvement of the efficiency of all the switch rooms and the telephone stockroom.
Rotated the on-call duty, biweekly for this location.
Performed routine preventative maintenance of equipment.
Took VOIP web courses.

Field Technician

Confidential

Installed, programmed and performed MAC's and repairs on Norstar systems and Call Pilot 100/150.
Installed voice and data cabling on major projects. Also, programmed BCM units in preparation for installation.

Telecommunications Technician

Confidential

Received in-house awards for exceptional customer service and the cleanest switch rooms.
Worked with Nortel Option 11 - 81c and Norstar Key Systems troubleshooting the PBX systems and performing MAC's and hardware installation at multiple sites.
Interfaced with over one hundred customers in a shared-tenant environment to fulfill their telephony needs without disrupting their business operations.
Demonstrated strong organizational skills. Frequently oversaw Cabling Contractors.
Experience with technical support to a call center with Automatic Call Distribution set-up.
Programmed phones and software as needed. Connected hardware for Internet service.
Provided voice/data cable installation as needed. Performed routine preventative maintenance of PBX's.
Acquired and became responsible for multiple additional customer locations after the transition to Cypress Communications.