Desktop Support Rresume Profile

Objective

I am seeking a position that offers security and advancement opportunities, in information technology.

IT Skills

Operating Sys: Windows 98 NT 2k XP Vista 7, Linux, DOS, Mac OSX
Routers switches: Cisco 2950, 3550
Hardware: IBM/Lenovo, Compaq, HP, and Dell PC's and Laptops.
Languages: C, COBOL, HTML, MySQL, CICS, Visual C

Work History

Confidential

Field Systems Support Analyst

Supports Dell desktops, laptops and printers at 200 Dialysis centers staffed by 55k plus medical professionals.
Perform software upgrades, hardware initializations, setups, printer installs and connect printers to the network.
Train Medical professionals on office applications and Operating system when necessary.
Help to create, organize, refine and streamline documentation for more effective shared access amongst techs.

Software Technology Used: Lotus Notes 8.5, Remedy tracking, Dameware, pc anywhere, remote desktop, IP Scan, Bomgar.

Confidential

Desktop/Wireless Support Technician

Provide desktop technical support to 3500 remote and local users, International Sales team and Executives.
Independently manage workload through Remedy ticketing system as well as collaborate with IT dept. on improving our support methods
Responsible for multitasking in a non-stop, fast paced environment where tasks constantly evolve.
Perform installs and upgrades, configure desktops, laptops, and Netbook computers, troubleshoot proprietary and mainstream applications.
Configure, support and manage the deployment of Blackberry, Ipad, and Iphone devices to sales force.
Help to accurately and completely inventory all computers and printers, IPads and mobile phones in Database.

Software Technology Used: Landesk Management Console, Lotus Notes 7, BlackberryBES, Remedy 7.5, Active Directory, Webex, AT T Connect, ARS Active Server Role Console, VMware, Thin Client

Confidential

Computer/Network Support Consultant

Upgrade Windows and MAC OS desktops/Laptops and Provide routine maintenance and back-ups of user data.
Provide virus/mal-ware removal as well as consult on upgrades to achieve desired performance results.
Setup Wired and wireless how networks and provide support.
Assist with Data Recovery.

Confidential

Lead Desktop Support/Field Support Technician

Provided a high level of functional and technical support, troubleshooting and diagnosing hardware and

software problems, including desktop, laptop, LAN, and remote systems.
Expertly installed, configured, monitored and troubleshot software on all OS platforms.
Maintained accurate inventory of all computers and printers, and ordered supplies and replacements parts.
Provided second level support to the Help Desk team.
Coordinated the logistics of technology requirements and setups during multiple office relocations.
Provided 24/7 support to mobile team troubleshot and resolved computer operation issues, tested and replaced
modems and mobile air cards, And replaced Docking station when they experience a power loss.
Troubleshot Network connectivity issues with Fluke to help provide the proper solution.
Configured of port security on last mile Access port switches binding single MAC address.
Monitored Network Port Security and coordinated all Computer relocations, for on-site and off-site users.
Software Technology Used: Outlook, Putty, Zen Imaging, Novell Client, McAfee, Remedy, Ghost 7.5, Active Directory user management, RSA

Confidential

Desktop Support PC Technician

Perform Corporate wide roll-out and OS migration XP , providing individual orientations for each user.
Image and deploy desktops and laptops - Upgrade users from Lotus Notes 5.0 to Notes 6.5 and provide support.
Educate end-users on new OS - Orientate new colleagues - Assist in Desktop support and Break-fix task
Software Technology Used:Active Directory, Notes 6.5, Alteris, NetMeeting, Office 2k3, Remedy call tracking, AT T Phone system, Ghost 7.5

Confidential

Desktop PC Support Technician

Confidential

PC Technician Desktop Support Network Technician

Software Technology Used: ACTIVE DIRECTORY: Group policies, user data setup profile migrations

Confidential

Information Systems Support Technician:

Part of team responsible for supporting over 175 end users employees, via email, telephone and face to face
Responsible for ensuring proper performance from Email and Application Servers and Librarians.
Support proprietary software as well as Microsoft Office and other products.
Support printers, scanners, copiers, fax machines when necessary.
Setup, Image build, configure, and install new PC's for users, as well as setup new user accounts.
Check fix rerun night routines and reports and get System ready for users each morning.
Help with Database administration and the system's Server administration
Software used supported:
Windows NT 4.0, Citrix Server, Crystal Reports, MS Outlook, Office, Visual Dbase 5.7, various proprietary apps.

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