SUMMARY:

• Over fifteen years in IT, including over ten years of specialization as a Citrix and Microsoft Engineer
• Participated in the design and implementation of numerous Citrix and Windows Active Directory environments including classified systems , providing high-level troubleshooting and support to both the client base and lower tiers of support
• Very experienced in scripting for the purposes of automation, reducing administrative overhead, increasing efficiency, improving standardization, and minimizing human error.

SKILLS:

• OPERATING SYSTEMS: Client OS: Windows 95 Windows 7, Server: Windows NT 2012 R2, Windows Server Core, Basic Unix skills Solaris 9/10
• SCRIPTING: PowerShell, WSH, VBScript, AutoIT, Outlook Forms, DOS Batch.
• VIRTUALIZATION: Citrix MetaFrame 1.8 XenApp 6.5, VMWare vSphere 5.1/5.5, Citrix XenDesktop 7.5/7.6, Citrix Provisioning Server 7.1/7.6, Microsoft Hyper-V 2008 R2, SCVMM 2008 R2, VMWare Workstation, GSX Server, VMWare Server 1.0/2.0, Citrix Presentation Server for Unix
• STORAGE: Dell PowerVault MD3000, Dell EqualLogic PS6000, NetApp FAS3240, NetApp OnTap 8.2 Cluster Mode
• OTHER: Active Directory, DNS, DHCP, PXE, Sharepoint, Basic SQL Administration, Windows Clustering, Cisco Unified Computing System, SCCM 2012 R2

WORK EXPERIENCE

Confidential

SENIOR SYSTEMS ENGINEER

• Focused on XenApp design and strategy while simultaneously serving as top-tier support for system issues as necessary for a 200 XenApp server infrastructure hosting users from hundreds of sites across the country and globe.
• Assisted with the diagnosis and resolution of numerous minor and major systemic issues in existing XenApp 6.5 environment
• Developed and implemented scripts, documentation, and migration process for 6000 users from 4.5 farm to 6.5 farm.
• Wrote PowerShell scripts for event log error tracking/monitoring, XenApp session management, configuration management, patch management, user data migration and management, auditing, inventory tracking, alerting, and many other functions.
• Achieved major milestones in automation and reduction of IT department's administrative overhead via new processes/tools such as post-patch verification documentation, AD account provisioning termination, application auto-configuration, and profile resets.
• Performed numerous version and platform upgrades of software and tools.
• Implemented Provisioning Server 7.6 for better configuration management and standardization of XenApp environment. . Developed the golden image, the necessary scripts and GPOs, and performed the phased transition from manually-cloned servers to a single-image environment.
• Designed and implemented proof-of-concept XenDesktop 7.6 pooled desktop environment for future migration to VDI.
• Performed significant environment cleanups such as GPO consolidation removal and print driver standardization consolidation.

Confidential

SENIOR APPLICATIONS ENGINEER

• Worked on engineering team primarily in a design capacity, taking in customer requirements via Change Requests, designing and documenting a solution via run book , and providing the documentation to Operations for implementation.
• Heavy involvement in the build of customer proof-of-concept scalable cloud datacenter solution utilizing FlexPod architecture. The multi-vendor solution utilized Cisco blade hardware and networking components, VMWare software suites for server and desktop virtualization, and a NetApp storage backend. All pieces were eventually integrated through the Citrix Unified Computing System front-end and allowed for secure multi-tenancy between disparate customer needs and security levels.
• Developed numerous VBScript and Powershell scripts for various automation and reporting tasks. Most significantly were a large number of scripts used for integration with LANDesk for the scanning and mitigation of security vulnerabilities in server hardening efforts.
• Supported Citrix XenDesktop VDI environment for developers to test and roll out code for large scale web development project.
• Assisted with technical writing for a variety of internal documentation needs.

Confidential

VIRTUALIZATION DESIGN ENGINEER

• Created a design to meet the requirements for a project involving the virtualization of servers worldwide utilizing Windows Server 2008 R2, Hyper-V, SCVMM, Server Core, Dell SAN technologies, Microsoft Clustering, and various other technologies to provide failover redundancy.
• Built systems for proof-of-concept for aforementioned project in test lab and pilot in production environment.
• Assisted in developing and implementing processes and automated technical solutions for the deployment of the project in the production environment.
• Documented all processes for the transfer of responsibilities from the design team to the implementation and operations teams.
• Wrote numerous Powershell scripts for various tasks and projects.
• Provided tier 4 troubleshooting as an escalation point for the Citrix XenApp engineering team when necessary.

Confidential

IT TRAINER

• Trained Department of State employees/contractors in Citrix XenApp / Presentation Server 4.5
• Worked with Citrix XenServer 5.0 and Microsoft Office Sharepoint Server 2007 in a lab environment
• Confidential

CLIENT/SERVER ARCHITECT

• Performed the role of a Citrix and Windows Subject Matter Expert on the design/engineering team
• Took control of numerous Citrix farms on classified and unclassified networks. Helped resolve issues with lifecycle replacement, version upgrades, and user migrations in multiple farms.
• Created a design document to encompass Citrix, Windows, and application management for a geographically-distributed system to support thousands of users on a classified network. The document encompassed systems configuration details as well as conceptual methodologies for the purpose of creating a modular and heavily-documented system while providing optimal security and functionality.
• Created processes and documentation in several problematic areas such as Applications Requests, Testing, Packaging, Provisioning, Support , Servers Builds, Deployment, Maintenance , Disaster Recovery, Monitoring, and Automation.
• Helped mitigate numerous issues caused by DOD STIGs. Developed recommendations for a more efficient and documented implementation of STIG settings.
• Wrote PowerShell scripts to help with various systems administration tasks, resulting in reduced administrative overhead, better efficiency, and standardization.
• Performed extensive performance troubleshooting on a user migration to a problematic virtual Citrix environment which had been ongoing for nearly a year. Developed and coordinated the execution of a detailed test plan which resulted in the successful and expedient isolation of the root cause. Coordinated the implementation of the replacement environment.
• Helped to educate less experienced Citrix support personnel throughout the implementation of best practices and the resolution of issues related to standards non-compliance.
• Assisted in the builds of virtual host operating systems VMWare ESX, Microsoft Hyper-V and virtual guest machines in the test lab and performed a variety of tests of new software and features prior to their implementation in production.
• Analyzed the results of a user survey detailing existing problems with the classified Citrix environment's overall user experience. Resolved nearly every complaint with a combination of registry fixes, group policy modifications, configuration tweaking, and scripting.
• Confidential

CITRIX/WINDOWS ENGINEER

• Served as the sole Citrix and Microsoft Subject Matter Expert in the Managed Services department
• Controlled and stabilized the previously outage-prone production Windows/Unix Citrix environment within weeks of arrival
• Redesigned the structure of existing Active Directory implementation, resolving numerous issues of functionality and stability
• Took the lead in the build of a new Citrix platform and the migration of users to it
• Performed diagnostics and in-depth troubleshooting to support various legacy and one-off applications through a Citrix environment that was not supported by the vendors
• Helped integrate Active Directory into MDS' existing DNS Lucent DNS/Vital QIP solutions
• Ensured the successful launch of India's call center off-shoring project by supporting international users during the workday and after-hours , troubleshooting and resolving numerous application issues, and executing extensive changes to the Citrix, AD, and application configurations
• Played an integral part in the successful launch of the IWNS COM outsourcing projects in India and continued to serve as the single line of support for the team's systems needs
• Completed several major projects including the implementation of patch-management and image-deployment solutions for Windows and Citrix servers, the design and build of newer Citrix platforms, and the migration of all MDS users onto the newer Citrix platforms.
• Consolidated several different Citrix implementations into one standard system for application delivery
• Performed upgrade of Citrix Presentation Server system from 4.0 to 4.5
• Managed migration of software and systems from 32-bit hardware and 32-bit Windows to 64-bit hardware and 64-bit Windows operating systems.
• Managed and grew the Citrix system from a 3 server system supporting approximately 100 users during normal EST business hours to a 40 server system spanning 2 sites and supporting 1000 geographically-dispersed users 24/7 including several hundred users in India
• Performed extensive Windows Citrix scripting to automate and improve as many processes as possible, to improve efficiency and to help compensate for a lack of support personnel
• Used monitoring and various metrics to diagnose bottlenecks, to fine-tune systems performance, and to better determine future hardware
• Implemented Citrix EdgeSight for Presentation Server for performance monitoring and management
• Implemented Citrix Password Manager to create a single sign-on solution for Citrix published applications
• Built and configured VMWare ESX 3.5 servers for improved lab environment and for P2V physical-to-virtual server consolidation project

Confidential

SENIOR IT ENGINEER

• Managed the IT Service Center's operations, including a team of nine engineers, and reported directly to the Director of IT Services
• Maintained responsibility for the performance of the company's internal network and the management of its administrators
• Completed advanced design and implementation tasks for both the company's internal network and a Department of Homeland Security project
• Developed requirements and designed implementations of a variety of technologies including servers, SANs, clusters, Active Directory, Citrix MetaFrame, DFS file structure, backup systems, software and patch distribution
• Provided third tier top-level support to the administrators and engineers on the DHS customer network and Arrowhead's own internal network when necessary
• Served as Project Manager on large-scale efforts including site relocations, domain upgrades, and reaching compliance with various government security standards
• Interviewed approximately two hundred candidates over a period of two years for subordinate engineering and technician positions
• Extensive experience supporting Windows 2000-based networking, server-based networking Citrix/TS , and thin-client technology
• Served as Information System Security Officer and Information System Security Manager
• Created a custom Windows XP Embedded Operating System for proprietary thin client terminals
• Worked with various software including GeoCluster, Exchange, SQL Server, Collabrix, Sidewinder, PowerFuse, BackupExec, Panda Antivirus, Altiris Deployment Server, ScriptLogic admin tools, What'sUp Gold, Dell OpenManage Suite, and Target Designer

Confidential

NETWORK ADMINISTRATOR / ENGINEER

• Managed nearly every facet of the company's infrastructure network
• Built approximately 27 new servers which were added to the company's pre-existing system of 3 servers
• Trained newly hired administrators
• Provided help desk support and troubleshooting
• Performed major network changes including server rebuilds and Active Directory redesigns
• Installed software and hardware, configured Windows components and subsystems, wrote scripts, configured PCs and servers, and maintained documentation on all of the above
• Worked extensively on a Department of Defense network from inception for the NCS Division of DISA through its migration to the Department of Homeland Security:
• Helped design, implement, and maintain the entire data system including the servers, active directory infrastructure, and thin-client devices for end-users
• Trained new engineers and deployed equipment to customer sites

Confidential

NETWORK TECHNICIAN

• Performed project management for implementation and upgrade projects
• Installed and configured network and standalone hardware/software for multiple clients
• Helped to troubleshoot various server-based network problems in the Windows 2000 and NT 4 environments and peer-to-peer issues in small Windows 95/98 networks
• Installed workstations and rolled out peer-to-peer networks
• Configured and installed network printing devices, gaining exposure to thin-client hardware Wyse/Netier and software Citrix/Terminal Services
• Utilized Windows 2000 Terminal Services in the remote administration of client servers

Confidential

CO-OWNER TECHNICIAN

• Performed project management for implementation and upgrade projects
• Managed and maintained Windows NT 4 2000 Server networks for small business customers
• Installed and maintained peer-to-peer Windows 98 Windows 95 PC systems

Confidential

ACCOUNT EXECUTIVE

• Provided customer support via telephone and e-mail
• Provided internal software and hardware support
• Basic Windows NT 4 Server and LAN administration