Summary

Information Technology Professional with over 20 years of extensive experience, management, and emergency support for critical hardware and software applications, technological as well as physical security measures, and sensitive and high-tech businesses. Product knowledge spans computer hardware and software, telecommunication installation and support, copper and fiber optic networks, PLC, HMI, SCADA design and programming. Server, Cluster, and LAN/SAN/WAN design and support. Familiar with Altiris, Infra, Rational and Remedy Desktop Support ticketing software. Accustomed to high volume fast paced I.T. support. Held U.S. D.O.E. Q security clearance through two rounds of ten year background checks U.S. D.O.D. Top Secret equivalent with SCI and Full-Scope Polygraph. Seeking long-term, permanent employment opportunity with a dynamic employer.

Technical Support and Customer Service

• Technology Upgrades
• Productivity Improvement
• Cost Reduction Programs
• Technical Training

Experience

Confidential

Systems Administrator

Server administration encompassing MS Server 2003, 2008 R2, to 2012. All aspects of maintenance from builds to decommissioning, backups, security, auditing, patching, and troubleshooting. Work daily with Active Directory and Group Policy on our four Domain Controllers, Exchange Server 2010, Lync Server 2013, SCCM 2007, VMWare vSphere ESXi 5.5 , HDIM Backups migrating to Dell AppAssure , LanDesk Protect Security migrating to MS Endpoint , SQL Servers, RDS Servers and more. I am experienced Systems Administrator that will happily address issues from a faulty mouse with and End User to an Exchange Server that will not mount a Datastore due to a corrupt database.

Confidential

I.T. Support Specialist III

Working as the support component between HelpDesk and Wintel highest support below Engineering . Support for over one thousand users providing advanced operating system support to advanced server based application support. Remote desktop support using RDP and DameWare. VPN and Citrix support. Responsible for troubleshooting issues with all enterprise technology platforms and applications, responding promptly to customer needs and service requests, troubleshoot wide variety of system issues ranging from corrupted profiles, registries, to identifying problematic Group Policies. Identify and correct software application issues including patching. Work daily with Active Directory, WinXP, Win7, LanSweeper, SCCM, Tivoli, and various makes of tablets, smart phones and wireless devices. Assisted with the Win7 migration and site-wide PC refresh.

Confidential

Senior Desktop Support Engineer Contractor

Desktop support spanning application and hardware installation troubleshooting and repair. PC refresh, Installs/Moves/Changes ICMS . As-needed administration of Active Directory, Exchange, usage rights, network storage needs, and recovery of corrupted or lost data using various methods, Group Policy implementation and management. Remote desktop support using RDP and LanDesk. VPN support. Patching software with MS Update, WSUS, LanDesk, and Windows PowerShell batch scripting. Security vulnerability remediation using McAfee Foundstone and Symantec Endpoint Protection. Specified, deployed and supported Symantec Endpoint Encryption.

Confidential

Systems Engineer Contractor

Maintained the computing environment and the corporate I.T. infrastructure over a broad geographical area Albany, N.Y. to the Canadian border . Responsible for desktops, servers, PLC's Schneider-Modicon and Allen-Bradley Rockwell , local and network printers, and data/telephony cabling. Made myself available for 24/7 callout for storm support in house and in the field. Assisted with disaster preparedness and recovery. Performed work in corporate environments as well as in the field electrical substations, etc. . Worked closely with V.I.P.'s and the President of NYSEG.

Confidential

Thermal Hydraulics Technician / Systems Engineer

Responsible for mechanical preparedness, PLC Ladder Logic and HMI programming, operation, setup and repair of the nuclear reactor test facilities. This I.T. infrastructure is used for testing the of the U.S. NAVY's newest prototype nuclear reactors for future aircraft carriers and submarines. The A1B reactor test, a third scale, six million dollar project, required strong information technology, electrical, and mechanical aptitude. The tests involved the operation of steam pressure loops, high power/high flow pumps, 12KW cathode heaters, and nitrogen pressurizers, all controlled by Schneider PLC's running Unity software and Wonderware HMI software.

Confidential

Systems Administrator

Lead I.T. Support Administrator for the Knolls Atomic Power Laboratory's Information Technology department. Managed a team of technicians maintaining and administrating approximately 3500 PC's and 300 Sun workstations, Intel and Sun servers. Supported NetApp C1300 NetCache and FAS960 Filers, a 200 node Linux cluster, and CLASSIFIED supercomputers. Configuration of HP blade servers with iVirtualization and VMWare. Assisted with the specification, testing and validation of media degaussers and destroyers, raised floor alarm systems, and card key systems for the Central Computing Facility CCF . The team further supported approximately 500 local and networked printers and performed refreshes and hardware and software upgrades. Successfully granted U.S. DOE Q security clearance and maintained that level of security clearance for almost ten years.