Abilities

• 15 years system administrator and helpdesk desktop support experience which includes installing and configuring, servers, application software, creating and maintaining user accounts , backup and restore files, monitoring and tuning performance, configuring a secure system, monitor security.
• 9 years' experience supporting National Ground Intelligence Center.
• Degree in System Network Administration

WORK EXPERIENCE

Confidential

• Maintains Microsoft Windows Active Directory-based domain.
• Support infrastructure services such as DHCP, DNS, WINS, VPN
• Provide Network Security monitoring
• Provides technical support/helpdesk resolution for HOPVA coworkers
• Provide loaner laptop/remote machine maintenance and issuance
• Configures and deploys hardware for new local and field users
• Maintains hardware and software inventory
• Provides support for audio/visual equipment for events and presentations
• Maintains printers and copiers
• Provides backup to other Technology Services staff as required
• Complete other assignments or projects as assigned
• Performs on-call rotation every other week for nights and weekend support
• Laptop and Workstation Imaging
• Office 365 Administration
• Create User Accounts in Active Directory
• Create User Email and Group accounts in Microsoft Office 365

Confidential

• Provide desktop, remote access or telephone customer support to local and remote users.
• Administrator over Windows NT, 2003 and 2008 servers and windows XP and windows 2007 workstations. Setup shares, system updates and software installations, managed systems upgrades and configuration changes. Monitor server performance.
• Train users on how to use Microsoft office and other COTS software as needed System Administrator of our backup systems, mail server, Anti-virus and SQL server
• Provide hardware maintenance on laptops, desktops and other peripherals
• Build new computers to the companies specifications, add software and hardware as needed
• Purchase both software and hardware and account for purchases
• Resolve various computer and network related problems
• Security Manager

Confidential

• Duties included but not limited to the following:
• Network Operations Center-Install, configure, troubleshoot desktop systems, repair and preventative maintenance of government systems
• Systems Engineer-Terminal service, develop and manage internal and external Citrix Web Interface
• Provided tier-2 support for internal and external NGIC users Help Desk Administrator- Create user accounts, MS exchange mailboxes, maintain and restore profiles in an Active Directory environment
• Troubleshoot, trained and assisted customers on all of Microsoft's and NGIC's standard suite of software and operating systems
• Supported and managed information technology IT on NGIC's ADP networks
• Monitored trouble reporting and resolution systems to resolve trouble tickets
• Provided remote assistance
• Resolved day-to-day issues with MS Office Suite
• Supported customers with special software
• Designed standard operating procedures for a loaner-laptop program, including procedures for ghosting, updating and signing out laptops
• Supported 3000-node Windows XP Enterprise Network in an Active Directory environment consisting of numerous Windows 2003 File Application Servers, SMS Servers, Print Servers and Terminal Servers with Citrix MetaFrame XPA, Citrix Metaframe Presentation Server 4.0, and internal/external Citrix Web Interface
• Served as primary administrator of five Windows terminal servers that provided Windows emulation for UNIX users
• Provided systems integration support of servers/workstations across multiple levels of security
• Collaborated with network communications administrators, application developers, operations center specialists, configuration management specialists, software vendors, and end-users to integrate computer systems on the enterprise network
• Planned move of existing servers/workstations and integration of new servers, workstations and software in preparation for move to Active Directory.

Confidential

Systems Administrator, Team Lead, Network Infrastructure Installation, Communications Center Supervisor

• Served as Team Lead of the LAN Administration Office
• Administered NT-based Ethernet network consisting of 143 workstations with 250 users
• Trained subscribers on account access, e-mail use, virus protection and the rules and regulations of Internet usage
• Managed hardware inventory and directed the acquisition of new computer systems
• Operated state-of-the-art computer systems used in worldwide communications
• Supervised the installation of fiber-optics, Cat-5 lines, Cabletron hubs and Cisco routers

• Terminated, installed and provided troubleshooting on fiber-optic cables
• Installed and provided trouble shooting for Cisco routers, Cabletron hubs, Cat-5 lines, single and multimode fiber-optic cabling, PC's and peripherals
• Sent and received narrative and data traffic using the automatic digital network

• Supervised up to seven staff members. Developed and managed shift schedules
• Scheduled upgrade training and proficiency testing. Established goals for center