TECHNICAL SKILLS

• SDLC Software Development Life Cycle
• Waterfall
• Agile
• Testing Tools
• Deployment Verification
• Batch
• UAT
• Integration
• Regression
• New Functionality
• Sprints
• Types of Testing
• Excel Spreadsheets
• Rally Agile Project
• Bugzilla
• Jira
• eam Foundation - TFS
• QTP Quick Test Professional
• HP Quality Center / ALM Application Life Cycle Management
• Scripting
• SQL Server 2005, 2008

PERSONAL SKILLS

• Data Updates
• o As a team lead for the majority of QA positions held, I've mentored team members thru one-on-one sessions, stand-up sessions and group webinars.
• Mentor
• With 20 years of formal testing, I have learned there is more than one way to use, and therefore test, the software being developed. Major viewpoints are from the design perspective and from the customer perspective. It takes creative thinking to understand the product and customer well enough to know the extent to which the product may be used.
• Creative Thinking
• Able to fully investigate unexpected test results before assigning defect to development.
• Able to troubleshoot production issues.
• Able to learn several components of an application and put them all together for a full picture.
• By exploring an application, reading release notes, requirements, use cases or defect issues, I'm able to quickly grasp the concept of an application and create both positive and negative test cases.
• Analytical
• Created Test Scripts, both manual and automated
• Created Test Plans
• Able to take high-level direction and create a plan for what needs to be done by a given deadline.
• Planner
• Created and maintained reference data in Oracle tables. Updates were done either through a GUI or SQL.
• Updated the data dictionary to reflect file format changes.

Leadership

• Team lead for major releases. Acted as their technical lead as well as functional lead. I was their first point of contact to help resolve any obstacles.
• Provided on-site deployment support. During the first few days of a major implementation I provided on-site support to help the customer resolve any functional issues encountered.
• Served as lead for the planning and implementation of a rewrite of the Regression Testing effort. Identified major areas needing regression by interviewing downstream customers, reviewing production problem tickets and previous test case pass/fail results.

WORK EXPERIENCE

Confidential

Consulted for a healthcare company who provides data analytics to its customers. Specific area of testing included population management. Ensuring the medical resources are directed toward the population who will benefit most from them.

PROJECTS:

• PHM Population Health Management. Predictive models are loaded into the application and thru custom reports, Care Managers can select a group of prospective members for a Care Management Program.
• Automation - Participated in automation training for QTP Quick Test Professional . Assisted in writing/updating a script to sign into several applications on a set schedule to retain the status of being a current user. Identified regression candidates for automation.
• Team Lead for the most recent release. Delegated workload, participated in execution of test scripts, reported progress to Project Manager, Development Manager, QA Manager and Director of Product.
• Thru QC/ALM entered requirements, created Test Plans, Test Sets, and Defects.
• Linked requirements, Test Plans, Test Sets and Defects to create a Traceability Matrix and a basis for reporting.
• Executed manual Test Sets and automated scripts.

PROJECT

FirstData update Received monthly CDs from FirstData containing NDC National Drug Code updates. Applied these updates to several servers and created reports for review.

PROJECT

• Agile - PHM rewrite from .NET to JAVA. To mitigate code limitations present in .NET, the PHM application was rewritten in JAVA. Additionally, the UI interface was updated for an improved user experience.
• Thru Rally, entered and executed Test Cases and Defects for the Agile Project
• Attended daily Stand-up, Story grooming sessions and Sprint demos.

Confidential

Business Analyst/Quality Assurance, Consultant

Consulted for a leading service provider in the healthcare industry who provided Medicare Advantage Plans. Knowledgeable with CMS Centers for Medicare and Medicaid Services and HIPAA Health Insurance Portability and Accountability Act rules.

PROJECTS:

• iPad application for Medicare Advantage Plan enrollments
• Customer portal enhancements for credentialing, member information, claims, referrals
• Gathered requirements from internal business customers
• Created EDI files for claim payment transmission
• Created test plans
• Created and executed test scripts
• Assisted in setting up UAT testing for the customer
• Logged, tracked and retested defects
• NUnit, MSTest-

Confidential

Sr. System Analyst / Quality Assurance

Permanent employee for a company who provided training solutions for call centers

PROJECT:

• Push technology for providing agent training based on topics assigned and agent availability due to call volume.
• Reviewed requirements internally and with outside customers
• Data table queries and updates to verify/support testing
• Created and executed test scripts
• Assisted in setting up and participated in UAT testing with the customer
• Logged, tracked and retested defects

Confidential

Sr. System Analyst / Quality Assurance

Permanent employee for a company who provided telephony services for major carriers

PROJECT:

• Team Lead - Push technology for providing agent training based on topics assigned and agent availability. Convergys used Knowlagent as the vendor for the push technology training software.
• Reviewed requirements internally and with vendor
• Data table queries and updates to verify/support testing
• QTP was used for the test case repository, traceability matrix, defect tracking tool, and reporting tool. As team lead, I was responsible for ensuring test cases were created, coverage was complete, assignments were made, and defects were linked to the test case. I also created and ran the reporting for the project. QTP was used for both manual and automated test cases.

Report testing

• ETL Extract, Transform Load testing
• Logged, tracked and retested defects
• Assisted in deployment verification

PROJECT:

CTS Client Testing Services Team Member 1st level support for UAT testing services for wireless clients. Before a client would install the billing software on their platform, they would test it in their own environment to verify their integration points were successful. If one of the integration points failed, a bridge call was set up and the CTS team would help investigate.

Unit testing

• Batch data setup usage for customer testing
• Ran background jobs billing and usage
• Participated in bridge calls with several vendors to troubleshoot errors
• Documentation of issues and resolutions

PROJECT:

• Team Lead Billing Services Verification for Wireless Phone. Convergys provided wireless and cable billing services for major carriers such as Sprint, AT T and Verizon. Modules included:
• rating
• billing
• self-customer care services
• customer creation and maintenance
• price plan creation and maintenance
• Reviewed requirements internally
• Data table queries and updates to verify/support testing
• Created testing data thru the UI
• Created and executed test scripts, manual and automated
• Ran background jobs usage and billing to test integration points
• Report testing
• Participated in UAT testing with the customer
• Logged, tracked and retested defects