Skills

MS XP, Win7, Office Suite 2003, 2007, 2010, Linux10,11, SUSE Red Hat, Oracle10, Active Directory, Tivoli Endpoint Manager, VMware 7.1, 7.4.7.5, SAN, TCP/IP, DHCP,DNS ESX 3.5, 4.0, 4.11, Cisco, Ghost Cast Backup and Recovery, DSL, LAN, VSphere Win2k ,2k3, 2k8 64bit R2 Server

Experience

Sr. Systems Engineer

Confidential

• Working for the Postal Service in the Network Review Board Dept reviewing Network request access.
• Review Bluecoat Firewall and Proxy diagrams to ensure PCI data is encrypted.
• Review PCI and other network policies to ensure PCI DSS 2.0 compliance.
• Review Network Diagrams for secure port access.
• Attend CISO meetings to review Network Configuration proposals.
• Review applications in the CMDB to ensure proper access.

Systems Engineer

Confidential

• Working in Data Centers resolving Network Server and HW/SW issues for IBM Clients
• Maintain Data availability for client access.
• Maintain ITAR and HIPPA compliant certification.

Infrastructure Analyst

Confidential

• Replaced processors on Blades with new P7 processors for Pure Systems Applications
• Download and install firmware IMM updates for XSeries Blades and CMMs using Linux 6.5/ SLES 12
• Assist in building Power System Racks with 3 Chassis per Rack and 14 Blades per chassis.
• Restore Chassis Management Modules when modules LDAP gets corrupt
• Restore VPD vital product data and UEFI firmware using DediProg hardware/software/ SSH and Web based software.
• Provide support for Power 7 AIX Blade Servers
• Verify configurations prior to shipment to remote sites.
• Test and certify equipment for the systems to be deployed.
• Created procedures for recovering Command Management Modules CMMs Assist and provide recommendations regarding optimization methods or configuration of equipment.
• Support the final configuration prior to the systems moving into production.
• Provide ongoing support for infrastructure hardware and software
• Plan, install, configure and optimize hardware, software and procedures for information technology systems in support of specific operational and architectural activities.

Infrastructure Technician

Confidential

• Rack-mounted HP ProLiant Servers DL G2.G3, G6 G7 Series
• Analyze and resolve problems and resolution utilizing HP Service Center application using a change reporting system
• Installed Windows Server 2008r2 on ProLiant Servers using the Smart Utility Setup software in a Cluster environment.
• Evaluated communication hardware and software, troubleshoot LAN/MAN/WAN and other workstation/server/network-related problems, and provide technical expertise for performance and configuration of workstations/networks.
• Responsible for Daily and Monthly Back-ups using Data Protection Manager Software
• Assist help Desk with technical solutions
• Configured WSUS Servers for updates.
• Maintain and create FTP server connections

Infrastructure Manager

Confidential

• Used Wire Shark to monitor Network activity.
• Installed card configure Brocade Fibre cards.
• Activated licenses for Windows Desktop and Server products.
• Upgrade Hardware Firmware via on-line apps.
• Recorded customer evaluations into IBM Center Connect software for sales force database.
• Installed TS3200 TL for back-up and storage of images using Tivoli Storage Manager on Windows 2k8 R2 Server.
• Configured IBM 2145-8G4 SAN Volume Controllers for connection to DS 5300 storage drives.
• Rack mount, connect, install and configure ESX 3.5, 4.0, ESXi 4.1 servers with Linux Redhat using VSphere.
• Installed Blades for 6509g switch.
• Created, configure and maintain Vlans for network environment using Cisco 6905e and 3750g switches for optimum bandwidth.
• Inventoried assets, record use of images and Laptops shipped to Technical events across the country.
• Created, restored images stored on DS5300 using Ghost Cast software on Windows 2008/64bit R2 servers.
• Download, extract and configure Linux, Windows XP/64bit and Window7/64bit Virtual Machine images from FTP sites using Extract Now software.
• Setup and removal of Lenovo w510/20 and T61p Laptops, Lab Materials and name cards.
• Managed the Technical Education Center at the Executive Business Center for clients to demo software and training applications via VMware images.

Confidential

Lead Deployment Tech

• Lead 4 techs in deploying new Lenovo Desktops for RBC to PNC bank merger
• Installed Ricoh, Xerox Phaser printer.
• Installed Cisco 7129 IP phones.
• Configured Lotus Notes and other Banking software.
• Resolved networking issues with IP printing and PC connectivity.

Confidential

Desktop Deployment Engineer

• Desktop Deployment Technician
• Re-image Laptops and Desktops for new Pfizer Windows7 image.
• Restore network, printers and Internet connectivity after migration.
• Configure MS Outlook 2007 and Office 2007
• Install Snag-it, Citrix Client and other software programs.
• Walk end users through operating new PC and software.
• Trouble-shoot any issues related to Migration
• Created users, add permissions using Active Directory

Confidential

Network Analyst

• Used Active Directory to reset passwords and create accounts
• Restored computers images to earlier dates using Ghost Software to solve problems with hardware and software updates.
• Order printers, USB SD, MiniSD, Micro SD card for computers.
• Provided trouble-shooting methods for agents at store via phone and remote access using Citrix Go-to- assist.
• Configured Network connections for Target, CVS and Wal-Mart Photo Labs using DHCP and static IP ad dressing.

Confidential

Systems Engineer

• Used Cisco ASA Firewall IDP/IDS to monitor Network traffic.
• Installed firmware for Barcode readers and Boarding Gate Readers.
• Managed calls in Eventum call center software to track and dispatch Techs.
• Configured Nokia IP printers and upgraded firmware for Airline Bag tag and Boarding Pass printers.
• Used IBM Tivoli Endpoint Manager software to manage the security and compliance of servers, desktops, roaming laptops, and point- of-sale devices, such as ATMs and self-service kiosks.
• Used IMB Network Manager software to monitor Security log files.
• Provided back-up for 133HP-10 AIX- UNIX Blade Servers.
• Configured PCs running Windows XP with Airline specific applications and hardware.
• Supported RDU International Airline Carriers Passenger Ticketing Kiosk, Flight Information, Baggage and Gate Displays.
• Confidential

Network Security Engineer

• Read logs files to analyze anomalies in data packets and port traffic.
• Used Cisco PIC Firewall Hardware/Software to monitor network traffic.
• Performed site surveys and audits of log files and documentation
• Reviewed Business and Service Level Agreements to ensure work to be done is defined and agreed upon by both State and Commercial entities.
• Ensured users were aware of HIPPA regulations when obtaining and sending private and sensitive information by performing audits, site surveys and reading Policy and Procedures.
• Ensured 15 Divisions of HHS and their employees were HIPPA and ISO compliant in the areas of Applications, Network, Hardware and Physical Security
• Confidential

Computer Image Engineer

• Used Novell Console One and MS Active Directory to manage user accounts.
• Installed XP OS software security patches, Trend Anti-Virus software to Laptops and Desktops using MS SMS.
• Used Heat call tracking system to manage calls and track problems
• Used AD to verify user accounts, reset passwords and set Grope Policies
• Created and Restored Windows XP Image Builds for Dell, Compaq, Mac Laptop for 15 Departments using Ghost 8.0 software and Sysprep.

Confidential

Computer Diagnostic Engineer Team Lead

• Diagnosed, installed and repaired Windows 2K, XP, Vista OS systems using MRI Software.
• Recorded all problems, solutions and order parts in SQL Workbench database
• Keyboards and WLAN cards and other parts.
• Replaced Motherboards, HDD, ODD, Memory, CPUs, LCD Screens,
• Repaired and diagnosed HP and Compaq Laptops.

Confidential

Advanced Computer Operator

• Used Track-It to monitor open trouble tickets
• Monitored VPN, DSL, Dial-up and TCP/IP connectivity.
• Configured GroupWise 5.5 Desktop E-mail for Migration to Outlook 2003
• Performed database back-ups of four Dell Servers using VERITAS software.
• Monitored State/Federal Law enforcement traffic over DCI network.

Confidential

I.T. Team Lead

• Team Lead for 25 techs in the Migration of Hardware and software of the USMC and US Navy Network from Legacy to Microsoft Network.
• Managed the transfer of data, PST and PAB files in MS Outlook to new PCs and, Laptops using Ghost 6.5 software.
• Configured Blackberry and Palm devices in MS XP for use with Outlook 2000
• Used Remedy Ticketing software to track SLAs and resolutions.
• Instructed end-users how to use new software / hardware.

Confidential

Advanced Computer Operator

• Monitors State and Federal Law enforcement traffic over DCI network
• Responds to request from Law enforcement agencies
• Run vehicle, wanted persons queries
• Perform database back-ups of four Dell Servers
• Configure GroupWise 5.5 Desktop E-mail for Migration to Outlook 2003
• Troubleshoot VPN, DSL, Dial-up and TCIP connections
• Used Track-It to monitor open trouble tickets

Confidential

Team Lead/Advanced Customer Service Rep-

• Track customer tickets using Remedy software
• Troubleshoot PAL and NetScreen, VPN for remote connectivity.
• Install and configure Government hardware and software.
• Configured Blackberry and Palm devices in MS XP for use with Outlook 2000
• Migrated PST and PAB files in Outlook 2000
• Manage the transfer of data and the re-imaging of Laptops and Desktops using Ghost software.

Confidential

Microsoft Exchange Senior Migration Engineer Sr. Network Administrator

• My IT duties include migrating 1250 users from Novell GroupWise 5.5 to Windows Exchange 5.5 Outlook.
• Created and deleted mail accounts for new and old employees.
• Migrated users data, applications from NT 4.0 to Windows 2K Servers. Installed, managed and configured Win 2000 Servers, ADS connector on MS Exchange 5.5, 2000 on MS Advanced Servers, restoring access rights and privileges to users, directories and resources.
• Installed and managed Windows 2000 Professional, ME, 98 and XP and Outlook 2000 desktops.
• Add and delete PCs on Primary Domain Update security patches on desktops and servers
• Used Heat Ticket System to track tickets
• Configure DNS and WINS entries on Servers and Desktops.
• Managed user profiles in Win 2000 and Network accounts using Active Directory
• Configured Blackberry devices for use in Outlook 2000 and Outlook Web access
• Installed and configured six Cisco 2950G switches
• Coordinated VP Network moves with various departments within U.S.D.A
• Coordinated mailbox migration efforts with Government I.T Department Managers
• Attended meetings daily to update progress and discuss strategies and solutions.
• Migrated post office, user mailboxes, calendars.
• Archived e-mail using MS MTA and Novell Wingra Software Utility
• Provide support and Administration for over 1000 users of Exchange using MS Active Directory Admin
• Performed database consistency checks on Novell GroupWise 5.1 Servers using GWCHK32
• Provide network user support using Console 1.
• Provided back-up support for all Network Servers, including mail Servers with Symantec 8.0
• Updated Norton Anti-Virus software on all Desktops and Servers
• Restore user mailboxes when needed

Confidential

Senior Network Engineer-Help Desk

• Assist in Level III technical support and user training as necessary to a user population consisting of government and non-government software.
• Responsible for hardware and software configurations for Novell servers, approximately 1000 Windows NT and Windows 95 workstations, and 50 Dell laptop computers.
• Novell 5.1and MS NT 4.0 Network Engineer for U.S. Customs Library Staff.
• Provided level III Lotus Notes R5, R4 support for over 1000 users with the assistance of three additional Senior Network Administrators.
• Migrated over 500 users from CC mail to Lotus Notes R5 using Tivoli and manual installations over a 6monthperiod
• Worked with users retrieving archived mail, configuring calendar, and user preferences in Lotus Notes R5.
• Created user ids, passwords and set security parameters for Lotus Notes R4.5 and R5 mail
• Wrote standardization manuals for using remote printing in NSA Elite 3270 Emulation software
• Logged user problems using Peregrine Service Center Software
• Created U.S. Customs standard NT 4.0 imaged workstations using PQDI Imaging software.
• Performed Back-Ups for Novell 5.1 Servers using Veritas
• Wrote SOPs and Policies for Microsoft Server 4.0 installation and recovery
• Responsible for the recovery and backup of the SQL database using Veritas 8.0 software
• Installed and configured Novell 5.1and Windows NT 4.0 Servers for the U.S. Customs Library network.
• Resolved users Internet and Intranet IP conflicts when using Windows Explorer 5.0, 5.5 Lotus Notes and Netscape
• Configured Citrix ICA client connections on Laptops using Citrix Win Frame and Meta Frame Server
• Installed PDA devices, zip drives, scanners and software for MS Outlook and Lotus Notes email software.
• Configured NDS, Novell Clients, Video Streaming, Real Player and GIS imaging software
• Used PC Anywhere used to dial into our network to resolve problems when on call.
• EDS, Washington, DC Immigration and Naturalization Services. 10/ 1996 to 1/1998

Communication Analyst

• As a Communication Analyst with The U.S. Customs Service, I was a special project Communications Analyst.
• Tested, installed hardware and software for the Remote Visual Inspection System RVIS .
• RVIS was an interactive Surveillance System designed to provide surveillance for the U. S Customs and Border agents at remote sites between Canada and the U.S.
• Worked closely with programmers in debugging code, writing APIs and software that related to the RVI system
• Implemented and approved changes for the systems design based on specific site information.
• Traveled extensively to the Northern boarders of the U.S. conducting site surveys to determine space availability, wiring requirements, phone line capabilities, electrical and heating back-up systems and for RVIS.
• Determined the number of cameras and angles used to provide proper surveillance
• Integrated the RVI System to operate with the existing network hardware and software environment
• Worked with local and long distance phone carriers and various vendors to determine data and voice capabilities
• along with pricing.
• Responsible for the installation and integration of Remote Watch software used to operate surveillance equipment.
• Performed user support for the Operations and the RVIS groups
• Installed CCTV Surveillance cameras which included PTZ Pan, Tilt Zoom cameras and frame grabber boards used for sending data and multiple video images using Remote Watch software.
• Identified communications issues while resolving, assisting and implementing solutions
• Trained clients on the use and functions of the RVI system
• Configured remote computers for both monitoring and transmitter sites
• Installed third party and software developed by our programmers.
• Packaged, shipped and tracked the installation progress of the RVI systems upon reaching its destination.