Professional Experience Summary

Confidential

• Performed IT Service Continuity Management ITSCM / Disaster Recovery DR management/Critical Events coordination and quickly mastered nine tools essential to Service Continuity success including proprietary tools, HP Asset Management, BMC Remedy and Service Now
• Successfully managed three Disaster Recovery events spanning 80 applications total and three Quarterly Maintenance Events spanning 170 applications total, requiring coordination with production, app/dev and infrastructure event teams, often working at least 24 hours straight and with team members across the globe in order for events to complete successfully
• Collected data to provide metrics on Return to Operations RTO and other DR-related timings
• Provided this support overcoming significant data inconstancy challenges, including a lack of a single cohesive system showing infrastructure, database and application mappings utilized analytical skills, numerous forms of communication and detailed tracking in order to overcome these challenges for bank's mission critical applications which were required to be in production by Singapore time
• Presented IT Service Continuity Management concepts and tools to Credit Suisse team members as first team member chosen in pilot program to increase bank's teamwork: Presentation is to be used as a tool bank-wide to increase collaboration and understanding between production, app/dev and infrastructure teams concerning DR and Maintenance events prior to presentation, no formal documentation was available on DR Management roles, activities, tools, stakeholders, importance, etc.
• Worked closely with Business Continuity team in order to ensure DR Guides, documentation and metrics were kept up-to-date
• Established close working relationships and continuously improved communication between production, app/dev customers and established a crucial rapport with infrastructure key players to include Europe, Africa, Asia and South America personnel
• Volunteered to take on more time than I was scheduled for to provide extra support on weekends for a large-scale, highly visible migration project increasing work performed on weekends in addition to DR and Maintenance events already scheduled for numerous weekends

Confidential

Senior Project Manager

• Provided senior-level project management support to Operations, Data Center Services Branch of ITA supporting approximately 130 customer agencies, including Army, other DOD agencies and cross- governmental and intelligence agencies
• Provided customers with consolidation, hosting, hoteling and SAN storage support as a service provider using ITIL best practices and service management techniques includes providing information on non-replicated NetApp storage for local high availability HA and replicated storage EMC for COOP and disaster recovery provisioning determined by customers' support level required for mission-essential operations
• Projects included performing communications project management for a multi-agency Windows 2003 to Windows 2008 R2 migration, consolidation, P2V and security posture regulation implementation per DOD requirements additional projects included migration of the Army Office of the Surgeon General classified email and data out of HQDA domain and provisioning unclassified and classified SQL clusters with SAN storage
• Presented Enterprise Initiatives portion of In-Progress Review IPR to government executive leadership
• Represented ITA Data Center Services at high-level Microsoft offsite concerning a kickoff for a major ITA Microsoft Dynamics CRM project, along with high-level government representatives
• Received two spot card thank you's due to positive feedback from customers concerning support of their projects/initiatives
• Participated and provided detailed input into process improvement initiatives, to include streamlining application hosting processes and received spot recognition for input for these initiatives

Confidential

Senior Management Consultant

• Managed a team of consultants who provided software product, license, and contract management
• Created and wrote software compliance risk Bureau top 10 risk mitigation plan approved by the Bureau and assisted in standing up the Integrated Project Team IPT to begin plan execution to stand-up new Bureau Unit to include new service level agreements SLAs to improve contract delivery/award timeframes
• Increased effective communication and positive team integration between the three divisions of the IT Branch, to include the CIO, to include acquisitions, cost savings/avoidance, business process improvement and technical efficiencies
• Assisted in calculating cost savings/avoidance for executive management to send up-chain to Department of Justice DOJ and General Accounting Office GAO as success story for a government-wide cost savings initiative at the direction of the Executive Branch under President Obama
• Developed and implemented a custom SAM software asset management program based on industry best practices
• Helped the agency avoid approximately 15.4 million in software expenses over the span of ten months
• Acted as liaison between IT customers and COTRs/COs concerning ELAs, BPAs and other types of acquisition vehicles and worked with COTRs and COs to properly draft and review numerous acquisition packages e.g. brand name or equal, sole source and open competition Justification and Approvals, RFQs/RFIs
• Provided technical expertise in writing salient characteristics for such technologies as virtualization VMware, Xen and Hyper-V and analytical tools Microstrategy, IBM, etc
• Created SharePoint team site with software product catalog information, links to contact team and ensured site was integrated with cross-functional teams in order to increase visibility into IT software asset management processes
• Contracts Manager for two IBM contract vehicles to include the following product families: Global Name Recognition, Rational, System Architect, Tivoli, and Websphere MQ among others
• Translated convoluted work into easily understood business processes, supporting existing or new business capabilities in order to provide government customer with roadmaps for success and efficiencies

Confidential

Project/Program Manager

• Created detailed monthly program management reports and executive-level presentations for government customer, contracting and leadership review worked with contracting office to address monthly equitable adjustments monthly presentation included the status of all contract-level deliverable CDRL fulfillments per contract requirements to include service level agreements SLAs and all other deliverables
• Created the Project Management Office PMO for WHS Enterprise Services and implemented project management standards for project initiation, execution monitoring and controlling and closing to include Lessons Learned
• Facilitated two project kickoff meetings, provided project scope identification, scheduling support/training and presented project management recommendations to the Comprehensive Review Working Group CRWG , a special commission formed at the request of the President and the Secretary of Defense to review the Uniform Code of Military Justice concerning Don't Ask, Don't Tell
• Managed the majority of infrastructure and security engineering projects, to include Exchange Redesign and Implementation, VMware Virtual Center consolidation, EVault and File Armor all projects required Disaster Recovery considerations
• Created SharePoint sites for project documentation and configuration control documents SOPs, training, etc used the sites to monitor project documentation updates as projects progressed finished project documentation, using an ITIL framework, which were maintained on the sites updates were tracked through versioning to ensure configuration control of such items as server names and configuration
• Held weekly project management meetings with government and contractor leadership in order to discuss project statuses, priorities and milestones and utilized the ITIL framework to manage projects into the production environment by holding weekly meetings with team members and stakeholders to ensure proper strategy and design turned into a finished product ready for transition/release management to operations by using ITIL principles and documentation
• Created project management plans identifying project scopes, teams, communications, risks, testing and implementation and created MS Project schedules to track project work
• Met with VMware to review current licensing agreement, ELA renewal options and Enterprise Software Initiatives ESI with other DoD agencies to increase licensing volume and decrease ELA costs and to discuss fencing VM environments into separate clouds for disparate networks
• Met with government customer to discuss the cost benefit analysis of combining ELAs with other DoD agencies prior to sending requests to the Acquisition and Procurement Office A PO
• Drafted an Asset Management Improvement Plan for WHS in order to reconcile over 1100 unaccounted for assets, 400 duplicate asset entries and perform 10 audits of three divisions prior to the upcoming 100 inventory and Remedy upgrade requiring a clean asset management database

Project Manager

• Oversaw up to 15 concurrent projects for the OSD CIO to include large scale Enterprise Infrastructure projects and OSD Component projects ex: VMware remediation, migrations and redesigns all projects required Disaster Recovery considerations
• Managed and mentored over 30 engineers and four project managers to include regularly delegating and assigning tasks and encouraging certification and training in order to meet support requirements
• Met with vendors, to include VMware, Microsoft, HP, Dell and IBM to review ELAs, BPAs and other quotation package options and to perform technical evaluations and assessments of each product as viable solutions for the OSD CIO enterprise environment
• Analyzed project funding and provided project budgets, allocated funding towards procurement and O M as necessary per project
• Performed as Deputy Service Transition Manager and Transition Planning and Support Lead as the OSD CIO transformed its organizational structure to the ITIL ITSM model
• Created a Service Transition Package STP template following the ITIL model to communicate project deployments to IT Operations and designed the layout of a new SharePoint site for Service Transition communications with IT Operations Service Transition site required Service Transition Package STP documents work instructions, As Built documentation, SOPs, etc to be over 80 complete prior to piloting to Service Operations as we ramped up ITIL methodologies
• Drafted ITIL SOPs and provided input pertaining to ITIL reorganization activities in order to educate team members on ITIL methodologies and framework
• Analyzed project statuses by reviewing time, cost, and scope constraints and by identifying risks, dependencies and action items related to projects
• Provided Forward Schedule of Changes FSOC presented to the Board of Directors BOD and the ITMC for projects nearing deployment to IT Operations and attended Change Advisory Board CAB meetings and Enterprise Configuration Control Board ECCB meetings as necessary
• Created the weekly Service Transition team rollup report for program management, identifying milestones, dependencies and risks
• Completed a large scale VMware remediation project and managed a VMware modernization effort remediation project required coordinating planned outages and return to services with OSD Component ITM customers, outages often required concurrence from multiple Components virtual environments required EMC or NetApp for backend storage so coordination with SAN storage vendors was required in order to ensure High Availability and COOP were implemented properly in DOD datacenters
• Interacted regularly with primary government customers to include Components within OSD's hierarchy to communicate project statuses and to coordinate project work

Deputy Project Manager/Senior Network Engineer

• Acted as project manager and senior engineer for file share data and Exchange migrations for Comptroller in coordination with the OSD CIO as part of OSD's enterprise consolidation efforts and for Comptroller's SIPR file migration from Novell to Windows all projects required Disaster Recovery considerations
• For Comptroller's annual Budget submission to Congress, analyzed business workflow expectations for SharePoint document process improvement solution designed, tested and implemented solution installed VMware hosts, SharePoint server, configured portals and sites and provided training during ELS Early Lifecycle Support migrated documents from network folders and email messages to document repositories and implemented version control the efficiency of the system allowed Comptroller to focus more on budgets and less on document preparation and organization creating budgets became a more collaborative effort, with a centralized location for budget work
• Provided subject matter expertise to the Network Support team concerning Active Directory, DNS and Exchange, security readiness and mitigation, IAVAs, DISA and JTF-GNO compliance

Confidential

Senior Systems Engineer

• Provided technical leadership and support for the ATO/GITM DOS project to include improving migration process documentation and techniques for teams in the field provided leadership and management to field employees
• Performed Active Directory and Exchange GITM migrations in Kinshasa, Democratic Republic of the Congo DRC and Nicosia, Cyprus embassies and consulates and staged Windows 2003 domain controllers, Exchange servers and proprietary application servers for migration deployments migration activities included hardware and software inventory audits prior to migration efforts, racking and cabling and migrating Embassies from Windows 4.0 to Windows 2003 Active Directory interacted with government officials to include the Ambassador the DRC

Confidential

Senior Systems Engineer

• Provided Active Directory, Windows Server, Exchange, NT, Linux/Unix and model software exercise systems administration support to U.S. and foreign military, governmental agencies and contractor personnel for model and simulation operations in an ever-changing, heterogeneous exercise environment -
• Served as technical architect/manager of a Partnership for Peace NATO School exercise in Oberammergau, Germany included site survey, network setup, exercise control and event support
• Gathered exercise requirements to include physical and logical network, hardware setup, OS, standard application and game loads, cabling, connectivity testing, training and event support personnel
• Acted as lead engineer and mentor to team members in applying DISA security requirements to Windows 2000 Professional, Windows 2000 Server and UNIX systems
• Supported Operation Internal Look, a 3 week, 24 hour/day exercise operation for CENTCOM in December 2002 in preparation for Operation Iraqi Freedom performed administrative duties on a classified Windows 2000 Active Directory exercise network for coalition forces, administered a classified UNIX network running a model central to the exercise configured all Unix network printers

Confidential

Security Assessment Lead

• Installed and configured Compaq Proliant ML370s and DL380s with Windows 2000 Advanced Server, Active Directory environments and multiple eProvisioning applications for development and quality assurance labs in Chevron's datacenters
• Security assessment team co-lead compiled and evaluated risks to network utilizing a risk v. probability assessment process with input from members of Chevron and Texaco's IT departments and software developers created analysis reports for CITC chief security officer
• Produced development, QA and live directory services network designs, action item and process management documentation presented design items to senior Chevron IT management at eProvisioning kickoff meeting

Team Lead

• Interviewed superintendents, architects, system engineers, business function leaders and corporate executives to gather site information
• Consistently condensed, prepared and presented site survey reports and network diagrams ahead of schedule
• Developed detailed reports of variables involved in system and infrastructure expansion, which included information on servers, PCs, laptops, routers, hubs and cabling

Confidential

Systems Engineer

• Oriented new employees on corporate Internet access, email and network account options
• Created and maintained Lotus Notes, Novell and NT domain accounts for corporate and managerial employees and produced NT RAS, POP3, mail forwarding, IMAP and homepage access accounts for field employees
• Developed and maintained Lotus Notes databases critical to account management and employee information
• Maintained access control changes to browser-enabled Lotus Notes databases accessible by employees and the public databases acted as public homepages and internal, secure sites with secure login
• Performed installation and troubleshooting on NT 4.0 servers created the NT 4.0 network in the Linthicum, MD field office
• Provided internal, classroom-led instruction to employees in NT Server 4.0, NT Server in the Enterprise, NT Workstation 4.0 and Networking Essentials
• Documented official policies on account administration and security for the Network Support Team and wrote contingency plans for Y2K preparation
• Tested 3rd party software and met with vendors in conjunction with NT 4.0 servers and Lotus Notes applications in order to increase efficiency and increase application and network uptime.

Systems Engineer

• Promoted with 10 months on the job
• Provided NT 4.0 server, Lotus Notes Domino administration and troubleshooting support to foreign systems administrators at 170 sites in 100 countries for the International Trade Administration in an IT Modernization rollout at the United States Department of Commerce, Washington DC
• Periodically managed 11 employees at supervisor's request, including the following: assigning and prioritizing help desk tickets, supervising weekly reports and timesheet acquisition, communicating with senior management to reward employee achievements and resolve issues
• Presented 3 months of classroom-lead Windows95, Office97 and Lotus Notes end user training to over 100 Department of Commerce employees and provided an additional two months of one-on-one follow-up training to class attendees