Information Systems Resume Profile

TECHNICAL EXPERIENCE:

7 years working with Microsoft 2000/2003/2008 Server
Domain Controllers, Database, Application and BizTalk servers
Active Directory, DHCP, BizTalk, MSSQL, Query Analyzer, Enterprise Manager
Worked with security policies for individual shares on a network domain and set up computer accounts and policies for users and groups
Run queries in MSSQL and managed multiple databases and FTP feeds
Maintaining health and cleanup, addressing issues as they would arise on servers, in databases and incoming data.
Experience with additional operating systems, software and hardware
Macintosh, Unix/Linux servers/clients , QNX Photon Server
Outlook, Outlook Express/Windows Mail, Symantec Ghost, Adobe, OpenOffice, Media Matrix, WinMerge, Cisco VPN, DameWare, VNC, mRemoteNG, uTorrent
Various switches, modems, routers wired/wireless and terminal servers
Removable, external and network storage
Various printer makes and models
Nagios monitoring software for servers, network and user end devices w/ notifications
ARC Serve tape backup software and hardware
HP and Dell PC's, Samsung and Dell monitors
ScienceLogic EM7
BMC BPPM
18 years personal and professional experience working with computer end user operating systems and hardware components
Windows for Workgroups 3.11 to Windows 7
Various components of hardware to include input devices, motherboards, CPUs, memory, video, audio/sound, USB, internal and external IDE and SATA hard drives

WORK HISTORY:

Monitoring Consultant

Confidential

Maintaining a suite of tools that monitors physical, virtual and cloud environments and components and generates alerts creating tickets to an ITSM system for issues that require specific attention.
ScienceLogic EM7
Add/Remove Devices and Servers via Discovery
Configure monitoring and thresholds on each server as default and/or custom
Setup alerts to either create tickets or send email
Build dashboards with multiple vitals and/or top statistics
Configure IT services and aggregate performance data
Administer access and permissions to users
Manage backup, recovery, system performance, database and updates

Information Systems Specialist IV

Confidential

Maintain passenger information systems throughout the airport and rental car center
Monitor health and operation of multiple production DHCP/APP/DB/BizTalk servers, audio input output controller equipment and servers, displays and end user devices
Implemented and maintained a monitoring server NAGIOS that collected performance data and alerted on breaches of set thresholds
Provide training and support as needed and perform on-call duties after business hours
Responsible for creating, preparing and maintaining site documentation and training records
Lead technician and supervisor of others when site manager is unavailable or away

Internet Technical Support Specialist

Confidential

Phone support for students, faculty and staff members of University of Phoenix Online, AXIA University of Phoenix and Western International University
Student, faculty web site support to include browser and software training/troubleshooting, mail and newsgroup connection setup and staff support for multiple, access and troubleshooting issues

Shipping Manager

Confidential

Managed others and implemented a system using software from each shipping provider, increasing productivity as much as 35 -50 .

Aviational Machinist Mate

Confidential

Aircraft mechanic - maintained power plants engines , fuel systems, drive shafts, rotors, gearboxes and blades on Sikorsky 60F and 60B aircraft
Plane Captain qualified - responsible for completing inspections on aircraft and checking aircraft integrity before flight. Responsible for all operations performed on ground, from start-up to shut down.
SECRET security clearance obtained while in service
March 14, 2005 Honorable Discharge, Veteran status