System Administrator Resume Profile

EXPERIENCE

Confidential

Enterprise-level support utilizing AIX, Solaris 10, 11, HP/UX 11, Linux Redhat RHEL 5 Suse , OEL 5, NetApp EMC Storage:VMWare
Unix Likewise PBIS specialist on Active Directory Migration.
Creation of documentation for new applicatons, maintenance of existing documentation and process and procedural documentation for support teams.
AIX/SAP Support specialist.
Creation of shell script cron-based tools for SOX, inventory, health-checking, error reporting, and automation.
Provide Operating Systems support for following Applications:
Monitoring Sitescope, Nagios, HP Openview
Databases Oracle, Oracle RAC, SQL
Automation BMC, OpsWare, Control-M
Providing 24/7 on-site systems administration support, software installation and maintenance

Confidential

Enterprise AIX support and transition services utilizing Virtualized AIX 5.3, 6.1 SAN SDD- PMC , VIO, LPAR, NIM, HACMP, GPFS and HMC technologies on IBM p-Series and i-Series hardware:
Providing 24/7 on-site systems administration support, software installation and maintenance AIX 5.2, 5.3, 6.1 , hardware maintenance p5-Series and I-Series and recovery for server steady state operations in a 200 server environment VIO, HACMP clusters, Websphere, MQM and Oracle Database servers .
Built, documented and configured virtual I/O, dynamic logical partitions and servers providing customer to IBM hosting transition services and backups.
Creation of script-based tools for the automation of server and storage inventory health-checking, error reporting, user id administration, back-ups, disaster recovery and operating system maintenance.
Installation, set-up and configuration of servers and HMC consoles for remote management of IBM p-Series and i-Series hardware.
Working with client, vendors, networking, security, account management and project management teams providing input and implementation steps on requested changes for projects and presentations.
Presented, implemented and created tools for an account wide change in the AIX environment promoting redundancy promoting disaster recovery from impacting customer environment.

Confidential

Provided hardware and software technical support of Lexmark laser printer products for Lexmark business accounts:
Color and Monochrome laser printer hardware troubleshooting.
Ensured customer satisfaction with focus on quick issue resolution via phone and email support.
Guaranteed service delivery quality and follow-up.
Provided software troubleshooting, driver installation and interpretation of PCL, Postscript, Intelligent Printer Data Stream IPDS and Personal Printer Data Stream PPDS issues in a variety of operating system environments.
Network communication Token-Ring and Ethernet troubleshooting.
Creation and presentation of training documentation COPC on Lexmark printing solutions and proprietary products.
Software and hardware troubleshooting of end-user retail products in Mainframe, Unix, Novell, Windows and Macintosh environments via phone based support.
Interfaced with developers and initiated change process utilizing customer product feed-back
Handled issues including installation and driver support, print quality issues, usage and replacements.

Confidential

Provided on-site customer service and preventative maintenance including:
Inventory, inspection, identification and documentation of network equipment at client installations in the Eastern US.
Identified and determined Y2K readiness of equipment.