Career Summary

Creative and resourceful IT professional with more than 15 years of experience exhibiting a broad knowledge of technical expertise coupled with a team oriented dedication to client satisfaction. Proven ability to successfully identify deficiencies and potential opportunities, and apply innovative solutions for increasing reliability and productivity of diverse environments.

Areas of Profeciency:

Consulting Networking Project Management Security Software Testing System Administration Technical Support

Technical Knowledge

• Devices: BlackBerry, Laptops/PC/Servers/Tablets, HP Thin Clients, INMARSAT Terminals, Cisco Routers
• Operating Systems: MS 9x/Server 200x/ XP/ Vista/ Windows7, Macintosh OS 8.6 OS X
• Software Tools: Adobe Creative Suite, BMC Remedy, Bugzilla, Citrix, Juniper VPN, MS Suite, Symantec GhostCast

Professional Highlights

Confidential

Systems Engineer

Systems Engineer

• Provide knowledgeable support for IT Infrastructure Systems Engineering support services to the Department of Housing and Urban Development HUD . Delivering a multidisciplinary approach that defines the total technical effort needed to realize system products and sustain their life cycle services as they transition to a virtual-cloud approach.
• Understand ITIL methodologies, Data Center Service Level Agreements SLAs , management processes and principles.
• Collected and documented IT requirements and architectures, both for as-is and future representations.
• Understand enterprise IT computer, storage, network, and security basics and align efforts to applicable roadmaps.
• Understand cloud, virtualization, standardization of infrastructure, and support of applications.
• Understand changing from a unitary design to a standardized infrastructure utilizing components from a suite of support tools.
• Ability to identify and mitigate impediments when migrating applications from a physical to virtualized end user IT environments.
• Perform system design reviews as a member of a design review team.
• Utilize and understand engineering change control processes, and phase gates.
• Understand, reviewed, and/or offered recommendations for architectures of infrastructure and applications.

Confidential

Senior Consultant/Information Technology

Assistant Customer Technical Representative ACTR

• Supporting the directorate and command offices of the Environmental Readiness Division Strategy, Resources, and Administration Branch Office of the Chief Naval Operations for the US Navy.
• Troubleshot clearance constrained network systems, peripherals, and end user profiles running Windows XP and 7 OS.
• Supported secure telecommunication technologies including Tandberg video conferencing and Avaya VoIP phone system.
• Used Active Directory to ensure applications are identified and associated with the correct end user's accounts and assets.
• Assisted users with MS Outlook and OWA calendar, mail server, and contact manager setup, configurations, and resolutions.
• Setup, configured and resolved end user concerns with government distributed BlackBerry communication devices.
• Monthly loading of generated crypto code into KIV encryption device using hand-held Simple Key Loader SKL .

Confidential

Windows 7 Desktop Architect

• designed system image to access a government-proprietary Data Collection Application Suite DCAS , developed for the support of health studies, and distributed to medical study center's participants throughout the US.
• Provisioned expired PC's, laptops, and convertible tablets with hardware components to comply with Windows 7 requirements.
• Identify security requirements including antivirus, encryption, Group Policy, port security, and Juniper VPN connection.
• Architect OS, and perform system imaging using Windows System Backup utility to save and distribute the image.
• Coordinate with system administrators to ensure account creation, apply GPO, and distributed RSA SecurID Tokens.
• Performed Microsoft Baseline Security Analyzer MBSA scans to identify security concerns, and facilitate system hardening.
• Using SQL to access DCAS database queries of sensitive medical records

Confidential

Project Management/SME Subject-Matter-Expert

• Assisted with methodology and execution of a project plan whose scope was to upgrade their operating system environment to Windows 7 for 1600 users on various PC models.
• Presented clients with strategies, risks and technical alternatives, and recommended the best solutions for migration success.
• Generated installation procedures, software test plans, and project process diagrams to mitigate identified risks.
• Executed BIOS configuration, imaging, domain joining, PGP encryption, and Big Fix patch management on Dell laptops.
• Used System Center Configuration Manager SCCM to generate eligibility list in determining system baseline requirements.

Confidential

Windows 7 Migration Expert

• Perform XP-to-Windows7 migrations for all NIH/NIGMS users. Educate, identify, research, and resolve issues users may have related to upgrades, and report inquiries in service management application.
• Reimaged Dell Optiplex desktops with approved Windows 7 images using Symantec GhostCast software.
• Retrieve and copy end user's profiles and data using the Windows Easy Transfer Wizard or manually to new desktops.
• Configure, and replace users existing system with new components and peripherals keyboard, monitor, mouse, printer, etc. .
• Report issues, analysis, recommendations, and resolutions recorded in BMC Remedy IT Service Management Suite ITSM .

Confidential

Software Test Engineer

• Tested satellite surveillance software projects using RF-to-IF conversion technologies following the SDLC model. Identified Digital Signal Processing, satellite, and/or software issues, and recommended corrective actions to satisfy requirements.
• Identified, tested, and reported issues/resolutions on communications surveillance functionality stipulated by requirements.
• Operated diverse INMARSAT satellite terminal standards used to transmit multiple communication data types.
• Configured antennas, attenuators, coaxial and fiber cables and connectors to simulate field latency scenarios for DSP testing.
• Installed, and managed UltraVNC Hypervisor's VMware for remote administration of Windows-based RAID 5 servers.

Confidential

System Administrator

• Performed system administration for a communications wing of the US Air Force that implemented a mission-critical system designed to support cleared staff accessing restricted networks virtually running on HP Thin Client workstations.
• Performed administrative duties on user accounts using Windows Active Directory, and Linux-platform IBM Domain Controllers.
• Managed clearance constrained physical/virtual Windows servers within, and outside of a dedicated Citrix server farm.
• Report issues, analysis, recommendations, and resolutions recorded in BMC Remedy IT Service Management Suite ITSM .
• Coordinated with Network Administrators managing Cisco technologies when adding resources to clearance specific VLANs.