Professional Summary:

• IT Professional possessing 12 years experience, who is adaptable, quick learning, technically/mechanically inclined, while possessing excellent verbal/communication, analytical skills and technical writing experience. Positions in junior project management, as team lead and military experience have provided me with leadership, responsibility, accountability and organizational experience. Technical experience as a systems and desktop engineer includes administering, troubleshooting, upgrading, installing and maintaining networks, hardware and applications, for large and small business. I am versed in numerous operating systems, applications, methodologies and hardware platforms, as well as physical security systems and hardware. I also have U.S. Navy experience, in both active duty and reserve status.
• Technical Skills Summary: Comprehensive training and experience in many facets of Information Technology. Expanding areas of experience include, but are not limited to:
• Hardware/software installation and configuration, operating system Imaging and optimization.
• Technical writing and documentation.
• LAN, WAN, wireless and VPN Configuration, TCP/IP, DHCP, DNS, UDP as well as configuration and maintenance of routers, switches and hubs, T1, lines, trunks, circuits and SIP.
• Operating system image creation and optimization Server and workstation .
• Application packaging, remediation and documentation, via various tools.
• Project coordination and junior project management, best practices, user acceptance testing, Microsoft Office, Project, and Sharepoint, PMI, CMMI, SDLC, SOX, NERC, NERF, CIP and ERC.
• Microsoft Windows NT 4.0, 2000, XP, Vista, 7, Server 2000, 2003, 2008 and 2012 build, configuration and fault tolerance.
• Lenel OnGuard security and surveillance system, including panels, readers and doors. Ruby and Sapphire certifications.
• ipConfigure IPVS Enterprise Surveillance Manager ESM and License Plate Recognition software certified.
• Sony remote viewing security cameras.
• Dell DOSD Certified.
• Exchange Server administration, security, system fault tolerance.
• Microsoft SMS 2000, 2003 and MOM 2005, SCCM 2007, IIS.
• Active Directory tools, structuring, permissions and group policies.
• Microsoft Visual Basic, VB DotNet, C , WinBatch, scripting and batch files.
• VM Ware and Microsoft Virtual Machine.
• Wireshark and Cisco packet capture and bandwidth testing tools.
• Novell NDS, ZENworks and iPrint.
• Citrix Presentation Server, MetaFrame XP server and client and XenApp.
• Symantec Endpoint Corporate Anti-Virus and Ghost utilities and Internet Security.
• SAP basic operation and troubleshooting.
• Cisco IP telephony and trading turret dealer board phone systems.
• WINS.T.A.R.S Law Enforcement Operations Applications.
• Blackberry and other wireless handhelds as well as related desktop applications.
• IPC Turret Phones and Systems Center.
• Unix, Sun Solaris, Linux Red Hat and Yellow Dog.
• Lotus Notes

Work History:

Confidential

Field Technician

Field Technician is responsible for installation, maintenance and support of IPC's suite of products, network services and IPC supported OEM products. Additionally, the position is a key member of the Mid-Atlantic Operations Team, in support of all aspects of the business including sales and technical support across the region.

Confidential

Systems Engineer II

Following the purchase of Conectiv Energy and its assets, provide multilevel, multisystem support for Calpine North Region. Responsibilities include: Provide multilevel server, desktop, control system, BlackBerry/BES and phone/network support, for 19 energy centers and the North Region and Washington DC Corporate Offices, including executive support. Interface and coordinate with contractors and vendors for physical security standardization and monitoring, infrastructure upgrades, deploy and test new and replacement systems. Build, maintain and patch local file and print, CEMS, PI and eDNA servers, as well as others as needed. Lenel, Dell and ipConfigure ESM certifications achieved, as well as continued training in Microsoft and Cisco Certifications, as per department guidelines. NERC/CIP and TWIC cleared.

Confidential

IT Consultant

As a Systems Engineer, provide the energy trading floor at Conectiv/Pepco, Merchant Energy/IT with multi-level, multi-system support. Responsible for 1st and 2nd line support for infrastructure, applications, telecommunications, voice recording and audio/visual systems. Create and maintain documentation and author processes. Work with team members and vendors for special projects and upgrades.

Confidential

Supplement desktop support staff Comcast Information Services and assist with various projects, including Microsoft Deployment Toolkit implementation and hardware inventory/update.

Confidential

Self Employed/Consultant

Provide a variety of services relating to business and home technology: Business network maintenance, upgrades and administration contract . This includes: Installation and maintenance of home computer and wireless networks, home automation and energy-saving technology. Also provide home theater design, optimization, installation and upgrades.

Confidential

IT Consultant

Provide logistical and technical services during an infrastructure refresh, for Confidential

Confidential

Assist Commerce Bancorp in migration to a global, managed, Windows XP environment. As CE, provide liaison to lines of business and the Enterprise Deployment Team. Conversion Engineer is junior level Project Manager and Business Analyst, responsible for information gathering, data rationalization and management, project coordination, project planning and pre/post deployment support. Deployment Lead is both technical and managerial supervisor for deployment process. As such, the DL is responsible for resolution and tracking/reporting of technical and process related issues.

Confidential

IT Consultant

• As IT Coordinator, function as Junior Project Manager and Business Analyst for business units of Confidential and Vis.Align deployment team for Windows XP Professional software standardization project. Develop working understanding of business unit software requirements and determine licensing and upgrades necessary to provide seamless transition. As Deployment Lead, provide supervision and high level technical support to deployment team. Perform quality assurance to all standardized machines, as well as post-deployment support.
• Provide support for SAP training and implementation

Confidential

• Setup dedicated secure wireless training environment, utilizing WEP encryption via Cisco wireless access points. Provide setup of training laptops using Norton Ghost utility. Provide ongoing technical support for multiple and simultaneous classes of 10-20 users.
• Provide tier 1 and 2 support

Confidential

• Install company supported hardware and software such as Blackberry and Compaq iPaq handheld devices, as well as a full range of business software from MS Office to SAP.
• Assist in print and file migration from Novell to Windows NT servers Update and configure clients for new print queues, drive mappings, Tivoli Endpoint, Client Services for NetWare, ADSI and configure DNS/WINS entries in preparation for Windows XP rollout. Provide remediation support.
• Develop packages for horizontal applications for a Windows XP environment, utilizing Prism packaging software. Provide documentation for process of development and deployment via SMS. Complete testing of packages on company standard XP image and provide solutions when necessary.

Confidential

Server Configuration Engineer

Install, configure and troubleshoot load balanced desktop applications on four Citrix Metaframe servers. Provide testing and remediation for connectivity via MetaFrame Access

Confidential

Assist in infrastructure move for from 5 regional offices to a centralized location. Duties include networking cabling and hardware and software re-configuration for approximately 300 Windows 2000 and XP workstations.

Confidential

• Status: Active Duty
• Patrolman, Base Police
• Provide physical security f. Duties include: vehicle patrol, watch standing, gate sentry, dispatch, magazine inventory and maintenance, military working dog, building check and clear, prisoner escort, special assignments Presidential Security Detail 12/01 and ongoing training.

Confidential

IT Consultant

• Perform hardware and software installation, upgrades, maintenance and troubleshooting on small networks.
• Also perform Network design/ layout and administration duties. Provide service for 3 offices approximately 160 users .