Summary

IT Professional with more than 15 years of progressive experience in network administration, Microsoft Windows systems administration, and LAN/WAN/Wireless LAN support. Proficient in system troubleshooting, problem-solving assisting users in resolving software and hardware problems. Self-starter with good communication skill set with people from diverse backgrounds, occupations, and cultures. CompTIA A and MCP Certified.

Core Competencies

Professional Experience

Confidential

Service Engineer

• Identified opportunities for automating, and streamlining the redundant processes to scale IT for enterprise needs
• Created a PowerShell script that remotely gathered and reported server configurations in a physical and virtual Microsoft Windows 2003/2008 Server environment uniquely for Citrix Presentation XenApp farms.
• Analyzed, planned, developed, tested, and documented a standalone module that automated the process of running the PowerShell script remotely using HP Operations Orchestration

Confidential

Senior Desktop Support

• Provided technical support, installation, and maintenance to end users and desktops utilizing Symantec Ghost, Windows Transfer Wizard, and other configuration tools
• Administered Microsoft Windows XP and 7 desktops and users by creating OU objects with Active Directory and assigning the proper groups per the end user job functions
• Documented resolutions to end user help desk issues via an in-house help desk ticketing system in a timely manner

Confidential

Desktop Support Specialist

• Provided Microsoft Windows system administration to include installations, maintenance, upgrades, troubleshooting, and support for servers, printers, software applications, and all workstations running Windows XP and 7 in a manufacturing plant with 200 end users
• Configured and maintained workstations and laptops replaced and upgraded various peripherals and components for end users and machinery, verified Symantec Endpoint Protection was properly pushing virus definitions to client PC's
• Analyzed and recommended hardware replacements for desktops and laptops that would ensure employee productivity

Confidential

IS Server Application Specialist

• Worked closely with application developers and vendors on a daily basis to coordinate application installations, upgrades, and fixes
• Administered, installed, maintained, and configured in-house and 3rd party web applications in a virtual server environment with Windows Server 2003 and 2008, IIS 6 7.5, classic ASP, ASP.Net, Team Foundation Server 2010, Visual SourceSafe 2005
• Monitored server and application health as well as resolving sever problems using various tools and scripts VBscripts, PowerShell 2.0, Systrack, MOM/SCOM, AVIcode, Process Explorer, DebugDiag of memory dumps
• Documented IIS Server configurations, installation instructions, and network configurations associated with the web servers and applications

Confidential

Owner

• Planned, designed, installed, configured, and maintained all physical network components which included the following hardware Cisco Pix 515E firewall, Dell PowerConnect Switch, KVM, and three Dell PowerEdge Servers two 1950s and one 2950
• Installed, configured, and supported the following applications, services, and network protocols Microsoft Windows Server 2008 R2, Active Directory, IIS 6, TCP/IP, DNS, DHCP, RDP, POP3, SMTP, FTP, SNMP, SSH, Mail Enable, TrendMicro SMB, PHP 5.x, MySQL, MS SQL, Wordpress, and ASP.Net
• Designed and developed websites using Photoshop CS 4 for basic logo and masthead design, Wordpress, and CSS modifications per client needs
• Configured and resolved client desktop and network connectivity and email issues in person or remotely in a timely manner

Confidential

Systems Administrator

• Installed, configured, administered, and monitored DELL PowerEdge servers in a NT 4.0, Windows 2000, and Windows Server 2003 networking environment
• Configured Active Directory, DNS, Group Policies, DHCP Services, MailDaemon, IIS 6, as well as basic Network Address Translation rules on CISCO Pix 515e using GUI interface of ADSM
• Updated operating systems with latest upgrades and patches and documented hardware/software for change management in a Microsoft and Linux environment.
• Configured SNMP, Dell Remote Access Cards, and DELL OpenManage 5.1 for accessing the servers remotely as well as monitoring performance and security

Confidential

Systems Administrator

• Managed the performance of LAN-based hardware and software as it relates to multiple versions of NetWare and Windows 2000 Servers to support the management of critical healthcare data
• Provided technical expertise and support for multiple Microsoft products encompassing Office Suite 97/2000/XP, Outlook, Internet Explorer and various hardware, inclusive of printers, scanners, and palm pilots
• Managed several deployments of corporate-based systems through implementations of Windows Active Directory and provided post-installation support with client connectivity issues
• Documented and tracked status of client inquiries, coordinated appropriate responses, and followed-up to ensure client satisfaction