Network Support Resume Profile

Summary

An IT professional with proven expertise and strong ability to increase system efficiencies and maximize productivity, seeking an information technology position that allows room for growth and professional development in computer system repair, network connectivity and desktop Support.

TECHNICAL PROFICIENCES

Operating Systems:	Windows 7, Vista, XP, Active Directory
Networking:	Trouble Shooting Local Area Network LAN , TCP/IP, WAN
Software:	MS Office Word, Excel, PowerPoint, Outlook , Pham e-mail host server software , Team viewer, Show My PC, RDP, Dameware
Hardware/Systems:	iDirect satellite routers, firewall, PC Setup, smart phones
S Tools:	Symantic, McAfee Antivirus, AVG, Norton, Spybot, Norton Ghost, PXE, Remote Tools, Administrative Tools, and SEP, Forefront Ticketing systems - GFI, Remedy, Tims , Wireshark packet capturing
Communications:	RF, Satellite, Instant Messaging, E-mail, Basic VOIP phone reboots

PROFESSIONAL EXPERIENCE

Confidential

Service Desk Analyst

New Hire Acount Creation Active Directory, Email, I3 Phone and CampusVue
Helpdesk calls lvl 1-3
Assist fellow helpdesk techs to resolve calls
Use of Heat ticket system and taking calls to resolve end users various IT issues, pc/network troubleshooting, and VPN connectivity
Micosoft Lynch account creation
Pushing down buisness application programs through SCCM or remoting through Dameware

Confidential

Desktop/Network Analyst

Helped Migrate 3,800 pc's from XP to Windows 7 Ensured all old applications worked on new operating system.
Work escalated tickets from response center
Imaged all new pc's through Pixie Builds and configured all additional applications
Help EndUsers with various IT issues, pc/network troubleshooting, VPN RSA connectivity
Added user and computers to proper groups in Active Directory Checked and confirmed proper rights where given to end user, if missed
Reset and deleted passwords in Active Directory
Assist upper level management CEO, CFO, etc. with special projects outside of general scope of duties
Setup A/V projector, airplay, wireless keyboard/mouse, sound, lights, etc. for meetings
Assist with printer/copier setup, maintenance and repair, including Equitrac Secure Print and Follow me Printing

Confidential

Systems Technician

Generate and track all help tickets
Answer all incoming helpdesk calls and e-mails
Perform server maintance with server 2003 and 2008 Microsoft patching and deleteing old log files, disk cleanups and scheduling defrags
Active directory creating new users e-mails
Perform desktop support and training duties
Monitor servers on GFI's dashboard and remotely access the servers
Check all servers to ensure backups were working properly

Confidential

Corporate Network Support and Procurement /NOC Support first 7 months

Set up, monitor, and provide support on iDirect routers and satellite equipment
Use active directory and added new users to their domains
Create new e-mail accounts on Outlook and set them up on the local machines
Purchase IT equipment servers, routers, etc. and equipment for clients PCs, monitors, printers, etc.
Acknowledge network issues, create tickets and resolve issues in a timely manner
Support office personnel with any technical issues as needed
Monitor and responded to hardware and software problems on the network, desktops, laptops or printers
Utilize VNC programs to remotely access, troubleshoot and repair servers and PCs
Prepare and ship equipment for US and international clients
Install and troubleshoot QuickBooks on the network
Monitor bandwidth usage of various satellite networks and review logistical problems and recommend solutions
Manage the purchasing, testing, installation, and support of network communications, including LAN systems

Confidential

Desktop Support Level 2 - Providing support

Troubleshoot and repair connectivity problems using various ipconfig commands
Image laptops and desktops using Norton Ghost including several different types of Microsoft programs
Enter a virtual environment for Windows using different versions of PE software
Use active directory to add new machines to their domains and set up PC permissions and passwords
Remotely access different systems to perform SMS and security pushes

Confidential

Computer Technician

Repair and/or build systems to specific request including hardware upgrades and software installation
Data recovery of laptop and desktop systems
Virus and spyware removal

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