EXPERIENCE:

Mobility Administrator

Mobile Computing Remote Administrator

Confidential

• A member of Mobility Administrator Team Confidential Department of Justice DOJ solely responsible for configuring, supporting and deploying all Smartphones, Blackberry, Android, iPhone, iPad, Tablet PC's and all laptop devices for over 5,000 users. Also provides Operation and Maintenance support services.
• Perform remote/travel assistance on mobility devices Blackberry,Android,IOS , Supportive and created instructional documentation as well as collaborated with the platform development teams and support teams.
• Activation and deactivation of cellular services
• Administrations of package update deployment to mobility and scanners out in the field through Airwatch and other Mobility monitoring software
• Hardware retrieval and locating through GPS for positioning purposes as well as asset retrieval, lost in field instances
• Setup assistance for new users that had issues or unfamiliar with devices
• Imaging hardware for deployment
• Install external and internal applications on Iphones Mac Ipads using AirWatch
• Active Directory container moves/password resets
• Develope documentation of various systems, policies, procedures customer deliverables
• Develop design project plans, tasks timelines then provide verbal written status reports as directed

Mobile Computing Remote Administrator

Confidential

• A member of Mobile Computing MC US Department of State DOS responsible for monitoring all data center servers, web sites and network switches using 3rd party software and tools for over 10,000 users worldwide. Also provides Operation and Maintenance support services for the DOS and Foreign Affairs Community.
• Responsible for securing, deploying, and installing remote network access to the client's unclassified networks.
• Verification PIV access card and reader rollout for Mobile Computing.
• Perform Blackberry administration duties, account creation, activations software and policy pushes using SCCM.
• Configured the Exchange infrastructure, servers, recipients, and public folders by administering Exchange server roles, mailboxes, connectors, policies, transport rules, and client connectivity.
• Support and perform remote virtual machine VMware VSphere 5.1 account access enrollments for PC and Apple.
• Monitor AD devices and report any outages.
• Monitor, manage and deployed software to IOS and Android devices using Mobile Device Management.
• Monitor MS SCOM 2012 R2 for application, performance, and log monitoring of 500 Windows servers.
• Responsible for creation and implementation of monitoring and compliance procedures
• Troubleshoot and resolve issues on various equipment and circuits in network including Juniper, Cisco, and Lucent products along T1, T3, Gigabit Ethernet and multiple fiber optic links.
• Investigate and analyzed routing problems involving latency, route advertisement, and over-utilization across large WAN MPLS POS networks.

Task Lead/Tier III Engineer

Confidential

• A member of the JCON Support Center Team for the Department of Justice United States Trustees providing leadership and technical guidance to the operations team by assigning and prioritizing tasks, setting coverage hours, consulting on escalated trouble tickets, developing project plans and reports for the customer and providing a conduit for inbound and outbound communications. At the same time performing as primary resource for day-to-day technical tasks such as server administration and proactive network monitoring to 6500 users with the Washington DC metropolitan area.
• Responsible for day to day management of a team of 5 resources performing Tier 1 through Tier 3 IT operations support.
• Design and document using Visio system blocks and circuitry, other engineering flows, write Standard Operating Procedures SOP for various internal engineering processes.
• Monitored and maintained servers by implementing a patch management strategy using WSUS, setting up performance baselines, and maintaining security/audit policies by centralizing the event logs, server hardening and reviewing the security logs resulting in a proactive approach to any potential compromises of the infrastructures security.
• Domain accounts administration including OU's, GPO user accounts creation, permissions, group profiles and policy setup in Active Directory.
• Provided support for BlackBerry Enterprise Server BES for MS Exchange services and perform BES administration.
• SCCM Application Packaging,
• SSO Single Sign On configuration for the development and validation systems, configured the users in Enterprise Portal with Single sign on functionality, exchange role information with ABAP based systems, uploading SAP Roles into the SAP Enterprise portal.
• Image/Encrypt laptops Setup Cisco VPN connections, which including IP sectoring, firewalls and proxy servers.
• Troubleshoot TCP/IP protocols for LAN connectivity through the use of Cisco switches and routers.
• Provided Tier III technical support on enterprise software, network issues and services
• Administrator to all SharePoint related projects and issues.
• Developed weekly and comprehensive monthly status reports for delivery to customer management and conduct weekly and monthly status review meetings.

Sr. System Administrator/Team Lead

Confidential

• A member of the Service Desk team ITFO for the Department of Homeland Security Immigration Custom Enforcement ICE . Provide advanced technical support resolving a range of escalated issues including operating systems, software Internet Applications , desktops, laptops, printers, servers, routers and switches. Also, manage technology deployment of major projects implementing selected solutions using ITIL practices. Work closely and cooperating with engineers Network Operation Center-NOC, Security Operation Center-SOC, Enterprise Operations Center-EOC, Active Directory Exchange-ADEX within OCIO.
• Responsible for overseeing various infrastructure projects including packaging and deploying Windows 7 with Wise Studio, AppDNA, and AppV.
• Delegated tasks to team members through Remedy ticketing system and making certain critical and necessary information is conveyed efficiently and effectively.
• Domain accounts administration including OU's, GPO user accounts creation, permissions, group profiles and policy setup in Active Directory and QARI.
• Provided support for BlackBerry Enterprise Server BES for MS Exchange services. Perform BES administration.
• Imaged, configured and encrypt laptops Setup Cisco VPN connections, which including IP sectoring, firewalls and proxy servers.
• Rotational on-call after hour duties supporting VIP staff and other mission critical projects.
• Administrator to all SharePoint related projects and issues.
• Provided user support services and technical support on enterprise software, network issues and services.
• Troubleshoot TCP/IP protocols for LAN connectivity through the use of Cisco switches and routers.
• Attend daily weekly staff meeting contributing to projects designed to enhance system functionality and end-user productivity while analyzing viable alternatives, and provide innovative solutions.

Deployment Specialist Team Lead

Confidential

• A member of the Deployment Migration team for the US Department of Homeland Security Citizens Immigration Services CIS . Played an integral part in the execution of migrating from Windows 2000 to Windows XP/2003 Professional workstations, Windows 2003 servers, cabling, routers and switches across the country. Lead deployment projects for teams up to 10 including delegating assignments, tracking overtime and resolving logistical issues.
• Managed all aspect of projects assigned i.e. plan trip, coordinate with site personnel, completed required paperwork, finalize with customer for teams up to 10 people.
• Managed U.S. Customs transition to Department of Homeland Security, coordinating moves and installation of legacy Customs equipment and users to DHS network and offices.
• Upgraded Windows 2000 workstations and servers to Windows 2003 through development of an organization standard image.
• Created/modified Windows XP images using Symantec Ghost customized for each site and created documentation for local IT support.
• Conducted Network Site Surveys including taking inventory of servers, workstations, printers, switches, routers, etc. and submitting capacity reports.
• Troubleshoot TCP/IP protocols for LAN connectivity through the use of Cisco switches and routers.
• Managed installation projects of up to 500 machines in short time periods, in compliance to customer's timetable and expectations.
• Performed hardware and software installs/upgrades to network and stand-one PCs.
• Installed data cabling, patch panels, switches, and routers.
• Insured proper IP communication across the enterprise.
• Provided user support services and technical support on MS Office products, network issues and services.

Network Administrator/Deployment Specialist

Confidential

• A member of the Deployment PC Migration team for the US Department of State Passport Centers. Play an integral part in the execution of migrating from Windows NT to Windows 2000 Professional.
• Upgraded Windows NT workstations to Windows 2000 Professional through development of an organization standard image and push installation deployment using MS Systems Preparation.
• Troubleshoot TCP/IP protocols for LAN connectivity through the use of bridges, hubs, routers and gateways.
• Replaced older model computers with customized built Gateways.
• Performed hardware and software installs/upgrades.
• Installed data cabling, patch panels, switches, routers, and hubs.
• Insured proper IP communication across the enterprise.
• Provide user support services and technical support on MS Office products, network issues and services.

ACTIVITIES:

• Member of the Association for Women in Computing
• DC Chevy Chase Community Center Art School
• Member Washington Northern Virginia Bead Society

SOFTWARE/HARDWARE:

• Operating Systems: MS Windows Server 2012, Windows 7/8, Windows XP, Windows Server 2012 Cisco IOS 12.4
• Software: Active Directory, MS Exchange, Citrix Administration, Blackberry Enterprise Server BES Domain Account Administration, Mobile Device Management MDM , SCCM, VMware, QARI, SCOM, NetIQ App Manager, NAS, SAN, Symantec/VERITAS Backup Exec 7.2 thru 2010 Symantec Norton Antivirus , Hyper-V, Dell Open Manage Server, Cisco 9500 Fabric Switches, Firewalls, Latency, SQL Server, LANDesk Management Suite, ARCSight, FOIA, Remote Desktop Services, AD PowerShell Cmdlets, Server Core, Windows Firewall, NTFS, RAID, NLB, Failover Cluster
• Software: McAfee, Oracle, Sunflower, BigFix, Remedy, SCCM, Altiris, MS Visio, MS Project, WinMagic Securedoc, Microsoft Remote Desktop, Microsoft Office Word, Excel, Access PowerPoint, Outlook , SharePoint
• Hardware: Dell EqualLogic, PowerEdge, PowerVault, UPS, FibreChannel SAN, iSCSI SAN, NAS, Power Connect Switches HP Proliant BL,DL,ML HP Printers Cisco Catalyst 2960/3560 Switches, IronPort C370 APC UPS Barracuda Backup Server Model 690, SPAM and Virus Firewall , IOS and Android, iPad and Apple.