SUMMARY

Experienced IT professional with 10 plus years of experience in various fields of Network Administration, Engineering, and Design. Including Call Center Operations and Help Desk, Enterprise Backup and Recovery, Business Continuity Planning, Disaster Recovery Planning, and other related fields. A dynamic thinker, able to think both inside and outside the box while focusing on departmental and company goals. A Hands On leader -- focused on fostering teamwork and high morale by empowering team members, and maintaining open lines of communication and management participation.

PROFESSIONAL EXPERIENCE

Network Engineer

Confidential

• Analyze network security logs from Cisco MARS for possible security breach
• Email weekly security reports to both IT Director and Manager
• Attend weekly team meetings discussing current and future projects and status
• Assist Network team with network upgrades. Successfully upgraded Cisco ACS version 4.2 to 5.3
• Participated with both MS Exchange server migration and Active Directory Migration
• i. Perform extensive testing to make sure migration go smoothly
• ii. Assisted remote sites with any issues related to migration
• Served as project coordinator in re-IP addressing all AMCOM related servers
• Built and manage Test environment running Dell M1000e Blade server Chasis and VMware ESX farm
• Assist with any network related changes approved by IT management Cisco Add, Move, and Changes
• Built a Free SAN/NAS solution for the Virtual Testing environment

Sr. Network Engineer

Confidential

• Reported directly to CIO
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
• Responsible for all aspects of IT infrastructure/Hardware which includes managing LAN/WAN, Active Directory, Switching, Routing, Security, Help Desk, DNS, and etc
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements
• Assists in the planning and implementation of additions, deletions and major modifications to the supporting corporate infrastructure.
• Implements network security at the corporate level
• Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.
• Oversees the administration of the company's WAN.
• Initiates and implements improvements in all areas of IT responsibility.
• Serves as main point of contact on all IT-related matters for the office assigned.
• Responds/acts on upper-management direction.
• Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.
• Challenges others to develop as leaders while serving as a role model and mentor.
• Manages the development of team by ensuring, when possible, that project tasks are in line with career interests.
• Inspires coworkers to attain goals and pursue excellence.
• Identifies opportunities for improvement and makes constructive suggestions for change.
• Manages the process of innovative change effectively.
• Remains on the forefront of emerging industry practices
• Re-design network to include multiple VLANs and different IP schemes
• Support Mitel 3300 MX VOIP phone system
• Implemented and configured DS3 to the internet at Corporate office
• Configured Cisco ASA5520 for a backup link to fail-over automatically if primary ISP link fails
• Implemented and configured L2L VPN with Heliocentric for secure access to resources by Heliocentric agents to STOPS resources
• As part of network on call duties, troubleshoot any network issues including remote VPN and etc
• Created project plan for future deployment of Cisco wireless controller
• Designed Disaster Recovery Plan/Business Continuity Plan for High availability
• Fixed firewall and backup issues made by past vendors
• Implemented and configured Cisco VPN
• Help Implement Microsoft Dynamics CRM 4.0 with high availability using active/passive SQL 2008 ENT cluster and F5 hardware load balancers
• Strategic Planning - Participate in meetings with Senior Management to present and discuss both short and long term strategic plans that would benefit the entire company

IT Manager

Confidential

• Reported directly to STOPS, FL CIO
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
• Responsible for all aspects of IT infrastructure/Hardware which includes managing LAN/WAN, Active Directory, Switching, Routing, Security, Help Desk, DNS, and etc
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements
• Assists in the planning and implementation of additions, deletions and major modifications to the supporting corporate infrastructure.
• Implements network security at the corporate level
• Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.
• Oversees the administration of the company's WAN.
• Implemented and configured L2L VPN with STOPS to securely access resources needed by Heliocentric agents

Network Engineer - Teksystems

Confidential

• Participated in team meetings regarding Network re-design project
• Worked with team members to propose a new network design and DATA center cleanup
• Configured/setup and install Cisco 3750 switch to connect Dialysis clinic back to main hospital campus via single mode fiber
• Configured Cisco ASA5505 located in Wynn, AR for site-to-site VPN back to main hospital campus via 7 internet T-1
• As part of network on call duties, I troubleshoot any network issues including remote VPN and etc
• Worked with Suddenlink and Qwest to get DS3 connectivity turned up
• Created project plan for future deployment of Cisco wireless controller Project Lead
• Worked with other team members to get existing Active Directory re-designed
• Worked with other team members and departments to resolve any network issues

Network Engineer Confidential

Oversaw following projects:

• Enterprise Wireless implementation using Cisco 4402 controller and Cisco AP's
• Network Segregation Move out of a collapse core domain and into a tiered domain
• Universal 4-digit dialing across enterprise
• Launch of our San Mateo, CA Sales office
• Launch of New Jersey Manufacturing facility
• CTI integration with Salesforce
• Install and configure Cisco switches and routers
• Install and configure Cisco wireless controller 4402 and Cisco AP's
• Install and configure Windows server 2003
• Support and managed AVAYA Definity PBX switch as well as IP office 500 and 400 systems
• Administer call recording and call accounting using Avaya products
• Managed Mimeo's entire switching infrastructure CAT6509, CAT3750, and etc.
• Support end user problems

IT Support Tier-IV

Confidential

• Responsible for day-to-day IT operations which includes user support Help Desk , enterprise backup and recovery, and hardware equipment management for the entire IT infrastructure.
• Helped implement a 6 million network overhaul project
• Worked with contractors and vendors to facilitate ongoing IT projects, e.g. moving corporate building to another physical location installation of new fiber cables and other related DATA and Voice wiring and etc.
• Designed and managed all of Pinnacle Airlines Network DATA/Voice Infrastructure
• Technical lead for Business Continuity Planning and Disaster Recovery Planning
• Supervised 7 IT staff Tier-I to Tier-4
• Send IT staff to training to increase IT strength
• Lead many successful IT initiatives e.g. VOIP
• Provide technical assistance to other departments
• Manage and monitor all network equipments including servers running Windows OS, Linux, and Unix
• Successfully implemented Cisco and Nortel VOIP designed both DATA and VOICE network
• Facilitated the successful installation of FalconStor's IPStor product for BCP and DRP
• Successfully tested and proven that company's operations can be run from our Co-location facility in case of an emergency with no DATA loss
• Worked with E Y auditors to meet SOX compliance
• Increased SAN storage from 2TB to more than 10TB used by servers and at the same time added an extra 10TB of NAS storage for server backup
• Setup and troubleshoot Cisco IP phones for end users including setting up Unity
• Saved company thousands of dollars by re-designing DATA network infrastructure
• Successfully installed and configured Cisco ASA device for VPN and manage Juniper NX150 Firewall
• Configured and deployed Cisco 4402 Wireless Controller and Cisco 1100 AP's

NETWORK TECHNICIAN Contractor

Confidential

• Project lead and engineer for successfully deploying and configuring site-to-site VPN connection between Head Start main office and Cottonwood Elementary School. Project lead and engineer for implementing site-to-site VPN between Head Start main office and Barret's Chapel Elementary school.
• Project lead for successfully re-locating Motor Vehicle Registration office to a new location. Worked with different Government contractors ensuring that the move to the new location was smooth with little impact to customers. Re-configured Cisco 802 router with new SPIDs.
• Successfully worked on bringing all 18 Election Commission sites up for early voting. Re-configure all 18 Cisco 802 routers with new SPIDs.
• Migrated 100 PC desktops to Microsoft Windows XP using SMS
• Provided technical assistance to all Shelby County personnel and IT departments/entities/agencies City of Germantown IT, City of Bartlett, Community Services Agency, Shelby County Schools
• Manage, monitor, and troubleshoot all network equipments Cisco catalyst switches, routers, hubs, PIX's, and WAP's for all of Shelby County including APC UPS's. Troubleshoot single and multi-mode fiber connections.

NETWORK ENGINEER Contractor

Confidential

• Worked as a member of Envision Technology Group.
• Changed all passwords for Fred's corporate Cisco IDF switches 35 Cisco Catalyst 3550
• Changed all passwords for Fred's remote Cisco routers located in 600 stores Cisco 1700 series routers

SYSTEMS ADMINISTRATOR II

Confidential

• Manage day to day Network Activity while providing support for over 600 users in offices located in Dallas, Texas Memphis, Tennessee Charlotte, North Carolina Atlanta, Georgia Toronto, Canada Sydney Australia London, England and Johannesburg, South Africa
• Network Administration user add, moves, and changes within active directory
• Support corporate users both local and remote including international users
• Windows NT/2000/2003 Server Administration running on both Compaq and DELL systems
• Network Equipment setup and configuration Cisco routers/switches
• Manage Cisco 3000 VPN concentrator
• Manage Daily/Weekly Server Backups using Veritas Backup Exec 8.6 and 9.1
• DLTIV/LTO/AIT3 tape library administration
• Manage workstation Backups using Connected TLM
• Server and Workstation OS installation and configuration

IT MANAGER

Confidential

• Manage IT department for a dynamic.com company ensuring daily service levels, operational targets and quality targets are achieved. Work along with Call center manager making sure that company and client objectives are met. Supervise day-to-day operations ensuring overall system stability, reliability, and platform functionality across Windows 98, and Windows NT/2000 systems. Perform monthly security audits to better secure network.
• Facilitated in re-designing corporate call center by adding IVRU Interactive Voice Response Unit to provide better service to our customers and clients
• Recommended, prepared and ensured the successful implementation of IT projects are in line with the objectives and budget approved by the client and the company
• Implemented, setup, and configured Goldmine web accessible to help our corporate sales team better manage customer contacts effectively
• Evaluated, recommended, planned, and configured Blackberry server to improve lines of communication between sales teams and corporate office
• Responsible for identifying and developing new strategies which will support the growing the needs of the company as well as the customer at the same time improving the customer's experience
• Perform departmental performance reviews, identifying personnel skills gaps and ensuring appropriate coaching and/or training is delivered to bridge the gap in knowledge or performance

NETWORK ADMINISTRATOR

Confidential

• Administer a Local Network compose of 50 Computers running Windows 3.11/95/98SE/NT 4.0 Workstation/Server and Macintosh.
• Network Administration User add, moves, and changes
• Manage day to day end user support
• Setup and configuration of both windows servers and workstations machines
• Setup, configure, and implementation of networking equipments Routers/Switches/Hubs
• Monitor network performance, and Checkpoint Firewall
• Lotus Notes R5 administration
• Supervise 16 help desk technicians supporting 3Com/USRobotics analog and ISDN courier modems
• Trained newly hired 3Com/USRobotics techs on courier ISDN modem

TECHNICAL SKILLS