SUMMARY

• I'm a solutions-focused IT Specialist specializing in Windows systems administration and troubleshooting with outstanding customer skills. Ambitious IT Professional with an 11 year proven track record of success and progressive experience in systems administration, desktop engineering and information system troubleshooting.
• In-depth expertise providing technical services for network and software users to increase productivity, enhance creativity and control costs.
• Strong hands on knowledge of systems administration, computer diagnostics and component testing.
• Track record for diagnosing complex problems and consistently delivering effective solutions.
• Interact with a network of cross-functional professionals to achieve maximum motivation and collaboration.
• Exhibit dynamic follow-through, astute professionalism and a stellar work ethic.

PROFESSIONAL EXPERIENCE

Confidential

Onboarding Engineer contract

I help transform the traditional on premises deployment approach to an automated Onboarding Service for customers larger than 150 seats. Drive the technical execution and provide automation improvements to maintain customer and partner satisfaction during the Deployment phase. Troubleshooting skills in connectivity and migrations. Cloud competency understanding of services and the complexity of the issues that arise in migrations and deployment to the cloud. Execute, manage and lead a set of Office 365 customers and partners thru the Onboarding technical process. Implementation and administration of LYNC, Exchange 365, One Drive and Share point.

Confidential

Windows Systems Administrator

• LYNC Admin 2013 implementation and administration of all functionality
• Microsoft INTUNE administration roll out software patches and application deployment
• Office 365 Administration creating and maintaining accounts sync with Active Directory
• Exchange Admin creating and maintaining accounts. Patch management, troubleshooting setting up voice mail and forwarding mail. Troubleshoot mail accounts. Exchange trouble shooting.
• Write Scripts for Images with VB Scripting tool
• Patch and administrate VMWare servers. Spun up new servers and work stations
• Maintain Mail Express Server administrate and patches assign accounts and trouble shoot.
• Administrate and trouble shoot Fortinet Firewalls
• Actively administrating in Active Directory
• Supporting Domain networking services such as DNS, DDNS, DHCP, WINS, and WPA2
• Trouble shooting and resolution of complex server, workstation, and application problems
• Integrate security programs across enterprises define security plans and policies assess new system design methodologies to improve software quality and institute measures to ensure awareness and compliance
• Evaluating and recommending the acquisition, implementation, and dissemination of IT security tools, procedures, and practices to protect information assets
• Serve as contract liaison for projects and data calls initiatives
• VMware administration
• SQL Backend administration. Shutdown and startup data bases. SQL queries. Setting up ODBC connections, patch management. Troubleshooting.
• Exchange 2010 Trouble shooting, creating setting up accounts setting permissions front end administration back administration. Migration of PST's to enterprise vault.

Confidential

Windows System Administrator Supported

General Dynamics Information Technology Sub - contractor

• Serve as a technical interface with OIT support staff serve as contract liaison for projects, data calls initiatives assist in District focused communication provide tactical and efficient IT services directly in support of USCIS business activities and initiatives coordinate, communicate and collaborate with USCIS OIT entities in the deployment/implementation of new IT initiatives.
• Administration of compliance with oversight requirements, the technical aspects of integration and configuration of systems in the enterprise architecture and compliance enforcement activities associated with information. Responsible for planning, analyzing, developing, implementing, maintaining, and enhancing information systems
• PKI installation and creation of accounts. Implement Bi-Weekly updates on systems applications and operating systems.
• Integrate security programs across enterprises define security plans and policies assess new system design methodologies to improve software quality and institute measures to ensure awareness and compliance. Utilize BMC Remedy tool to manage work and work flow. Local Registration Authority LRA Entrust and configure server and client configurations. Configuring Group policy and creating security policies.
• Implementation office 365 and LYNC VOIP
• LYNC administration
• Exchange 365 administration
• Evaluate new security authentication technologies and maintain current system. Identifying and specifying information systems security requirements associated with migrations to new environments. Evaluating and recommending the acquisition, implementation, and dissemination of IT security tools, procedures, and practices to protect information assets. Designing and conducting analytical studies on program functions or processes for an IT organization.
• Help developed and interpret policies, procedures, and strategies governing the planning and delivery of IT services.
• Integrate IT systems and communicate with the customer. Administrator: E-mail messaging environment including SMTP and MAPI using Microsoft Exchange 2003, 2007. Supporting Domain networking services such as DNS, DDNS, DHCP, WINS, and WPA2. Skillfully streamline the completion of problem of BMC Remedy tickets, tasks and change requests without missing any SLA's.
• Incident management. Escalating tier 1 and tier two tickets in BMC Remedy. Administrating share point server allowing USCIS Academy to access their curriculum. Develop and Implemented streamline deployment of a large number of laptops in short amount of time. Enterprise Symantec Backup Exec Backup and Restores Disaster Recovery practices. Trouble shooting and resolution of complex server, workstation, and application problems. Oversee component testing, determining in-house reparability and coordinating vendor repairs.
• Consistently ensure delivery of quality customer service vital to sustaining and growing a loyal clientele base. Proactively manage and setup client network infrastructures. Performance Tuning and Monitoring for the desktop environment. Develop and maintain documentation required to support the network infrastructure
• Provide ad-hoc IT maintenance support, troubleshoot, monitor and resolve desktop PC issues remotely via LANDesk. PC setup, re-image, hand load OS, application installation and software break/fix for PCs. Add new systems to the backup / restore environment as required. Identify system outages and ensure appropriate notifications are sent to customers.
• Support on call assignments as scheduled. Resolve SCOM an Error Reports. Uploading Images and applications to SCCM. Configure and update Images via 2008 Ghost Server. Writing Scripts for Images with VB Scripting tool. Active Role E-Mail Migration Email to a Service . Migrated Active Directory from Server 2003 to Server 2008 R2
• Assist in disaster recover planning and continuation planning. V-Tel support Installation and administration. VMware administration. Configuring raid storage. Actively administrating in Active Directory. Provided daily maintenance of all systems: Windows Servers Windows 2003 and 2008 , IBM Server hardware, IBM storage, Cisco switches and firewalls.

Confidential

Windows System Administrator

Sub-contractor General Dynamics Information Technology

• Serve as a technical interface with OIT support staff serve as contract liaison for projects, data calls initiatives assist in District focused communication provide tactical and efficient IT services directly in support of USCIS business activities and initiatives coordinate, communicate and collaborate with USCIS OIT entities in the deployment/implementation of new IT initiatives.
• Administration of compliance with oversight requirements, the technical aspects of integration and configuration of systems in the enterprise architecture and compliance enforcement activities associated with information.
• Skillfully streamline the completion of problem of BMC Remedy tickets, tasks and change requests without missing any SLA's. Supporting Domain networking services such as DNS, DDNS, DHCP, WINS, and WPA2.
• Resolve SCOM an Error Reports.
• Troubleshooting and resolution of complex server, workstation, and application problems. Configure and update Images via 2008 Ghost Server. Support on call assignments as scheduled. V-Tel support Installation and administration. Support and administrating CITRIX platform.

Confidential

Windows System Administrator

• Effectively maintain and supported over 25,000 users. Assisted End Users in backing up data, software installation and troubleshooting network connectivity issues. Troubleshooting and resolution of complex server, workstation, and application problems. Responsible for testing all incoming repaired items from vendors, ensuring optimal component functionality. Deploy new workstations and servers to new sites with department of Citizenship and Immigration Services. Perform hardening of network servers and systems, create and enforce network, security, application, and Active Directory security policies. Make sure all servers and workstations have correct patches and virus definitions. Administer Active Directory and Exchange services. Travel to other offices to assist in providing support to the customer, when needed.
• Help maintain LANDesk network management system. Create login scripts, LANDesk pushes. Server 2000 and 2003 Maintenances. Patch and update Exchange 2003. Supporting Domain networking services such as DNS, DDNS, DHCP, WINS, and WPA2. Created accounts and privileges in active directory and Exchange. Assist in disaster recover planning and continuation planning.
• Administrator: E-mail messaging environment including SMTP and MAPI using Microsoft Exchange 2003. Enterprise Backup and Disaster Recovery practices. Troubleshooting and resolution of complex server, workstation, and application problems. Oversee component testing, determining in-house reparability and coordinating vendor repairs. Configure san storage. Configure raid. Backing up and administrating Active Directory.
• Configuring Group Policy's. Administrating Citrix platform. Provided daily maintenance of all systems: Windows Servers Windows 2000 and 2003 , IBM Server hardware, IBM storage, Cisco switches and firewalls.

TECHNICAL SKILLS

• Operating Systems: Server 2000/2008/2012/Windows 7 Pro/Windows 8/XP/Windows 2000/98/95/NT, MS Active Directory.
• Administrator Tools Systems Applications: /SMS, Remote 32, Tivoli, MDI, Exchange Server 2003, 2010, LANDESK. /BMC Remedy/Exchange 2010 Service Pac 3 Share point.
• User Applications: Word, Excel, Access, PowerPoint, Outlook, Internet Explorer, VISIO, System Center Configuration Manager 2012, System Center Operations Manager 2012, Symantec BackupExec, Symantec Endpoint Protection, McAfee AV, LAN/WAN. VMWARE.