EXPERIENCE SUMMARY Unix Administrator/Storage Administrator with 15 years in the IT industry. Recent background includes providing support and administration of SUN/Solaris, All DataOntap up to 8.0, HP-UX, AIX, Redhat Linux, Suse Linux, and Windows NT in a data center supporting 3000 users. Extensive expertise with Logical Volume Manager, Mirror-UX, HP OpenView, NFS, DNS, Legato, OmniBack, and NIS. Shell Scripting experience in C Shell,Posix Shell, Korn Shell, and Bourne Shell. HARDWARE SUNSparc 5/10/20, SUN Ultra 5/10, Sun Enterprise Servers, HP Enterprise Servers, HP B180's, K-Class, D-Class, B1000, B3000, B5000, 712 Series , IBM PC's and Compatibles, Macintosh, HP Printers, Jet Direct Printers, Epson Printers, CD-ROMS, Fiber Optic cables, Hubs, Routers, 10BaseT, All Netapp Filers FASXXXX, EMC Artemis, Avamar, and most DDR's. SOFTWARE UNIX, HP-UX, SUN/Solaris, Ontap, Linux, Windows 95/NT, MS/DOS, Logical Volume Manager, Mirror-UX, C Shell, Korn Shell, Bourne Shell, TCP/IP, FTP, NFS, NIS, Telnet, Veritas, Jetadmin, Remedy Trouble Ticket System, HP OpenView, SAM, Omni-Back, Legato, Measureware, Netscape 4.61 HP-UX, Automounter, Modem Pools, Metaterm, Ignite, Jumpstart, Exceed, Trouble Ticket System, Openspool, Jetadmin, Dazel, Perfview, Alexandria, Oracle, Access, Word, Excel, PowerPoint, MS Exchange, Outlook, Lotus Notes, ssh, scp, sftp, BladeLogic, DDOS, All versions of Ontap up to 8.0.

WORK EXPERIENCE

Lab Systems Engineer

Confidential

• Manage caseload thru Ticketmeister and email.
• Assist customers in troubleshooting all software and hardware issues.
• Receive new equipment including prototype equipment, rack the equipment, cable the equipment, and update labportal, KVM, and console server connections.
• Use Proteus to provide ip ranges for RTP lab equipment.
• Update Cisco switches to open and close necessary ports. Provide descriptions and ensure VLAN information is correct.
• Label the equipment as well as the cabling to reflect proper information.
• Manage and maintain cisco switches and fex units.
• Manage and maintain brocade switches and troubleshoot customer issues regarding the switches/zoning.
• Gather backup configurations of the brocade switches.
• Open ticket to datadomain regarding failed hardware and replace failed hardware when it arrives.
• Install OS for DDR's, Unix, Linux, and Windows as requested by customers.
• Applications Systems Administrator , Confidential
• Manage and install applications software in Open SuSe linux and Solaris Environment. Applications include Axway products such as Sentinel, Messageway, and Gateway Interchange.
• Maintain and modify ksh, csh, bash, and perl scripts.
• Troubleshoot and resolve application issues using the log files. Submit Change request, network change requests and submit storage requests.

Technical Support Engineer III

Confidential

• Worked P1 bridge resolving only P1 issues.
• Sr. Unix System Administrator/Storage Engineer, Confidential
• Begin to focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
• Participate in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
• Create new knowledgebase articles to capture new resolutions for reuse throughout the center.
• Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
• Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
• Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
• Resolve Warranty, Top Enterprise and SupportEdge Premium customer problems via the telephone, the web or Autosupport.
• Provide support for application snapshots via SnapManager and SnapDrive applications.
• Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
• Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
• Assist with implementing NetApp disaster recovery solutions with software such as SnapMirror, and SnapVault.
• Setup and troubleshoot network configuration of NetApp single interface configurations and virtual interfaces VIF's .
• Assist customer in carving up LUNs for block level access via iSCSI and FCP to Windows, Unix and Linux hosts.
• Configure NetApp DataOnTap operating system to serve out NAS data via CIFS and NFS.
• Troubleshoot protocols running on NetApp hardware to assist customers with problem isolation and resolution.
• Supporting all enterprise servers for HP, Sun, Aix, HP Unix workstations, servers, Sun Solaris workstations, Sun servers, and Auspex. Installed, architected, and setup vantage support environment on 140 servers in Billerica, Ma to allow remote support of servers.
• Support over 4000 servers that range in support level agreements
• Maintain servers that are in high availability clusters and emergency recovery situations.
• My greatest asset is troubleshooting I tackle problems until they are resolved, I have closed 3000 trouble tickets in three years. That was 1500 tickets more than the person closest to me.
• Support over 40000 unix users with the minimal downtime.
• Adding and extending disk space allocated thru the SAN on enterprise servers.
• Troubleshoot and fix Netscape, Modem Pool, oracle, printer issues, Veritas backup, buttons on the front panel, password, Desktop environments, creating and deleting home directories, moving home directories from one Auspex to another.
• Installations of software such as perl, jetadmin, compiling software, etc. Tar up files, compress files, removing users and adding users passwords for NIS.
• Work with groups such as Team, MqSeries, Maestro, Baan, Clearcase on issues that arise. Troubleshooting automount problems.
• Troubleshoot and install Exceed, Goglobal, Reflections, and Troubleshoot and fix metaterm/citrix issues.
• Support a 24/7 environment. Support UAT and Telepath which access the modem pools.
• Tuning kernal parameters for oracle and other applications that require different kernal parameter settings.
• Setting up and using Ignite and Jumpstart servers. Currently, I resolve 30 of the Remedium Tickets that come to our queue out of 25 people in the group about 80 tickets a month . Support Linux operating systems.
• Assist other groups which require services of root access.
• MCService guard and failover systems with the enterprise servers.
• Troubleshooting and working with customers to get issues resolved.

Sr. Unix Administrator

Confidential

• Supported a wide variety of operating systems: HPUX10.20, 11.0, 11.i, Solaris 2.5, 2.6, 2.7, 2.8, 2.9, Redhat Linux.
• Worked with Oracle DBA's to set servers up to have databases on them. Troubleshoot nis, nfs, automount, and a wide variety of other issues thru the Remedy trouble ticket system.
• Assist application groups on setting up servers. Allocate disk space from EMC storage and netapps to the servers using veritas volume manager and Logical Volume Manager.
• Update software on servers such as perl, gcc, perl modules, and wide range of other products.
• Oncall 24x7 support along with supporting servers for high priority tickets. Support the installation and configuration of HBA cards and patching of servers.
• I work on all customer issues with the urgency in which I would want issues of mine to be handled. Worked on hardening servers for the security group.
• Ensure systems are Sarbanes Oxley compliant. Modify and maintain the sudoers file.
• Majority of the work here is data migrations from old EMC frames being decommissioned to new EMC frames as well as database refreshes.
• The DBA group requires us to refresh databases since they are upgrading the databases.

Sr Unix/Linux System Administrator

Confidential

• Supported a wide variety of operating systems: HPUX10.20, 11.0, 11.i, Solaris 2.5, 2.6, 2.7, 2.8, 2.9, Redhat Linux.
• Worked with Oracle DBA's to set servers up to have databases on them.
• Managed the DataCenter moves 50 servers, which require co ordination between several different groups as well as getting downtime for servers.
• The servers that needed relocated these range for Sun E10k to E450 and much smaller machines and racks. Managed 10 Tru64 machines with 6 co workers.
• Troubleshoot nis, nfs, automount, and a wide variety of other issues thru the Remedy trouble ticket system.
• Assist application groups on setting up servers.
• Allocate disk space from EMC storage and netapps to the servers using veritas volume manager.
• Update software on servers such as perl, gcc, perl modules, and wide range of other products.
• Oncall 24x7 support along with analyst of the day for server support for high priority tickets.
• Support the installation and configuration of HBA cards and patching of servers.
• I work on all customer issues with the urgency in which I would want issues of mine to be handled.
• Worked on hardening servers for the security group.
• Ensure systems are Sarbanes Oxley compliant.
• Installed and configured BladeLogic on approximately 150 servers, ranging from HP, SUN, and Linux.

Sr. Unix Sys. Admin Confidential

Managed 50 Servers with the assistance of one person, operating systems all ranged from HPUX11.0, Solaris 8, and SuSe Linux 8.0.

• Resolved backups working with Legato which didn't work for a year.
• Reduced time for backups for a legato full backup down from 19 hours to 5 hours.
• Managed the omniback backups which hadn't been working for several months to get them working.
• Upgrade and install some patches to get these working.
• Fixed servers that were having veritas disk errors.
• Worked on the on-call rotation.
• Applications running on servers were Web Applications WebSphere, TomCat, and Apache .
• Four systems managed were on a load balancer.
• Added and deleted users.
• Wrote scripts to monitor disk space utilization.
• Managed the two servers that used imagesoft.
• Supported Raid configurations for xiotech san disks.

Senior Unix System Admin Confidential

Currently teaching myself perl and php.

• Supporting all enterprise servers for HP, Sun, Aix, HP Unix workstations, servers, Sun Solaris workstations, Sun servers, and Auspex.
• Installed, architected, and setup vantage support environment on 140 servers in Billerica, Ma to allow remote support of servers.
• Support over 4000 servers that range in support level agreements.
• Maintain servers that are in high availability clusters and emergency recovery situations.
• Adding and extending disk space allocated thru the SAN on enterprise servers.
• Troubleshoot and fix Netscape, Modem Pool, oracle, printer issues, Veritas backup, buttons on the front panel, password, Desktop environments, creating and deleting home directories, moving home directories from one Auspex to another.
• Installations of software such as perl, jetadmin, compiling software, etc. Tar up files, compress files, removing users and adding users passwords for NIS.
• Work with groups such as Team, MqSeries, Maestro, Baan, Clearcase on issues that arise.
• Troubleshooting and resolve automount problems.
• Troubleshoot and install Exceed, Goglobal, Reflections, and Troubleshoot and fix metaterm/citrix issues.
• Support a 24/7 environment.
• Support UAT and Telepath which access the modem pools.
• Tuning kernal parameters for oracle and other applications that require different kernal parameter settings.
• Setting up and using Ignite and Jumpstart servers.
• Resolve 30 of the Remedium Tickets that come to our queue out of 25 people in the group about 80 tickets a month .
• Support Linux operating systems.
• Work with coworkers and other groups that require services of root access.
• MCService guard and failover systems with the enterprise servers.

Unix System Administrator Confidential

• Responsible for fixing troubles regarding printers, workstations, and servers in a SUN 5000/6000 environment.
• Currently learning SUN E10K and Sequent IBM server, as well as Veritas.

Unix System Administrator, Confidential Installed Mirror-UX and mirrored several disk drives.

• Patched the Operating systems and developed a process for the customer so they could accomplish this in the future.
• Created the logical volume for the disk and had it point from the one to be mirrored to the destination point.

• Confidential Worked in a Data Center supporting 3000 users.
• Used Open Windows and Solaris base for UNIX systems.
• Responsible for administering and fixing troubles on HP UNIX Workstations and Servers running 10.20 and 11.0.
• Worked with HP application products such as OpenView, Omni-Back, Openspool, JetAdmin, Perfview, Measureware, and Remedy Trouble Ticket System.
• Hardware supported included B1000s, B3000s, B5000s, B180's, K Class servers, D Class servers, V2200 servers, SUNSparc 20, SUN Ultra 5/10.
• Downloaded patches and applied them to the 10.20 and 11.0 system environments for software and Y2K issues.
• Installed printers into the Openspool and JetAdmin realm.
• Cleaned up the file systems when it appeared to be 100 full on workstations and servers.
• Managed the print servers and the production servers supporting 1000 users.
• Supported and fixed troubles for 1500 printers on this network.
• Used File Transfer Protocol products off of the web sites and installed the patches to the server.
• Supported data center as the only administrator for 3 months.
• Additionally responsible for coordinating with overseas personnel to maintain systems.
• Performed UNIX support for Oracle, Informix, and SAP departments. Managed the servers while 1,150 users were on the system.
• Supported SAP consultants in the UNIX environment.
• All of the Servers were high availability servers and must be up 24x7.
• Also provided system administration for Windows NT on IBM Compatible PC's. Supported Netscape on IBM Compatible PC's, SUN workstations, and Macintosh PC's.